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Service Department Walmart

In: Business and Management

Submitted By nick1212
Words 467
Pages 2
Problems
Another huge problem we encountered in our research was that Wal-Mart’s services departments are nor living up to its potential. When we think abut Wal-Mart, we think about a huge retail store that offers a variety of things such as electronics, furniture, groceries etc. We often forget other services Wal-Mart has to offer. Such as the tire center, pharmacy, photo center and a financial service. Although Wal-Mart has a clear upper hand on retail and groceries sales, other competitors are beating Wal-Mart when it comes to service departments.

Costco is a great example of one of those competitors. They have similar services to offer and have better customer service ratings according to numerous websites. Wal-Mart’s major problems when it comes to service departments are poor customer service, lack of knowledge, and not having enough employees working in each department.

Having great customer service is a must in any business. When customer receive terrible or unsatisfying customer service, they’re going to look at other places such as Costco.

Too many employees in the service department lack knowledge in their work field. Lots of complaints suggest that the employees in the pharmacy department didn’t know how to work around the application they use. This causes a lot of stress on the customer because now they have to go out and find a new pharmacy. Even in the auto service department, employees didn’t know how to work on a particular car or even broke something in the process of the repair.

Wal-Mart also lacks on the number of employee that are working in each department. A handful of complaints suggests that the customer either waited an unusual time for a service to be done, or even getting tired of waiting and leaving. Either way it is effecting the service department that Wal-Mart is trying to excel in for quite some time now.

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