...THE EXPERIENCES OF VOLUNTEERING AND SERVICE LEARNING: A CASE STUDY OF A SERVICE LEARNING PROJECT AT “CROSSROADS FOUNDATION” Samuel, Ho Lee, Fullness Social Enterprises Society, Lingnan University, sleeho819@hotmail.com Erica, Kim Man Lee, Fullness Social Enterprises Society, Lingnan University, erica_lee02@yahoo.com Mike, Hyung Min Lee, Dongguk University, wemakemoves123@gmail.com Jacqueline Kelleher, Pace University, jk56646n@pace.edu Katy Kaestner, Trinity University, kkaestne@trinity.edu ABSTRACT The processes and outcomes of a service learning project conducted by a group of five students and engaged with a nonprofit organization are described in this paper. The processes and outcomes are evaluated with respect to the effectiveness of service learning as an educational means and the contribution to the nonprofit sector made by service learning initiatives. The findings include the benefit of the initial ambiguity of the service learning project and the benefit of the project outputs to the nonprofit agency. It is concluded that researchers may need to figure out the absolute relationship between initial ambiguity and the effectiveness of a service learning project and that between project outputs and the benefits received by the organization concerned. It is also concluded that researchers need to study how to keep participants’ passion towards the nonprofit sector after completion of their service learning project. KEYWORDS Service learning, volunteering, nonprofit organizations...
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...Effective Learning Service Introduction to Research and Research Methods University of Bradford, School of Management Introduction to Research AN INTRODUCTION TO RESEARCH & RESEARCH METHODS This workbook is a short introduction to research and research methods and will outline some, but not all, key areas of research and research methods: Definitions Research approaches Stages of the research process Background reading & information gathering Data collection Ethical issues in research This workbook does not cover a number of important areas of the research process, particularly Data analysis Writing up the research There are, however, books to assist you in these two important areas, and to take your general understanding of research and research methods beyond the introductory notes in his booklet; see page 44. Students should also consult their own course guidelines on writing research up the results of their research projects. YOUR RESEARCH Research can be one of the most interesting features of any degree course as it offers you a measure of control and autonomy over what you learn. It gives you an opportunity to confirm, clarify, pursue – or even discover – new aspects of a subject or topic you are interested in. RESEARCH IS… … a process of enquiry and investigation; it is systematic, methodical and ethical; research can help solve practical problems and increase knowledge. Effective Learning Service 1 University of Bradford...
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...VOLUNTEERING AND SERVICE LEARNING: A CASE STUDY OF A SERVICE LEARNING PROJECT AT “CROSSROADS FOUNDATION” Samuel, Ho Lee、Fullness Social Enterprises Society、Lingnan University、852-9834 9725、sleeho819@hotmail.com、samuellee@ln.edu.hk Erica, Kim Man Lee、Fullness Social Enterprises Society、Lingnan University、852-91082586、erica_lee02@yahoo.com、ericalee@ln.edu.hk Mike, Hyung Min Lee 、Dongguk University、 wemakemoves123@gmail.com Jacqueline Kelleher、Pace University, NYC Campus、jk56646n@pace.edu Katy Kaestner 、Trinity University、kkaestne@trinity.edu ABSTRACT The processes and outcomes of a service learning project conducted by a group of five students and engaged with a nonprofit organization are described in this paper. The processes and outcomes are evaluated with respect to the effectiveness of service learning as an educational means and the contribution to the nonprofit sector made by service learning initiatives. The findings include the benefit of the initial ambiguity of the service learning project and the benefit of the project outputs to the nonprofit agency. It is concluded that researchers may need to figure out the absolute relationship between initial ambiguity and the effectiveness of a service learning project and that between project outputs and the benefits received by the organization concerned. It is also concluded that researchers need to study how to keep participants’ passion towards the nonprofit sector after completion of their service learning project...
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...Needs The Client American Automobile Association of Arizona (AAA Arizona) is a state-wide provider of a range of services from emergency road assistance and travel services to financial services and insurance needs. The Client's Business Goal and Metrics The company’s management team indicated that the project was prompted by Branch Office Managers’ requests for training and standard tools and methods for common job tasks during a meeting of Branch Office Managers with the COO. These requests were made in response to an inquiry about what they need to make it possible to improve their performance and the performance of their staff. The GMarie Group Solution Project Name and Audience The management team did not indicate any areas of concern or perceived performance gaps. The goal of “The MRM Learning Experience” project was stated as primarily to remove obstacles and enhance performance of Branch Office Managers rather than solve specific perceived problems. The GMarie Group Job Analysis Page 2 Our Learning Solution At the company’s request, an examination of the Branch Office Manager role was initiated. The GMarie Group (GMG) was engaged to perform a job analysis to: Determine the scope of the Branch Office Manager job Identify performance gaps Determine needed training GMG gathered data through: 1. Direct Observation: GMG performance analysts visited four representative stores selected by company management. During the time...
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...that is available at the Department Website) Social work practice is carried out through interactions between social workers and individuals, families, organizations and society. Social workers are inevitably shaped by their own experiences, beliefs, upbringing and culture, which might affect their interactions with these systems. This course encourages the students to start the reflective journey in visiting issues of self in relation to the perceived identity, intimacy, loss, family, and society. Through reflective exercises, discussions, and assigned readings, the students will develop a deeper understanding of their values, philosophy of life and behaviors, and how these in turn impact social work practice. The course adopts an active-learning and experiential approach. Assessment: 100% coursework. 5. Course Objectives: 1. To increase the reflexivity of the students 2. To enhance the development of self-understanding of the students in relation to their physical sensitivity, perspectives towards intimacy and loss, choices in life, and the value orientation towards broader social issues. 3. 4. To facilitate the students in examining the influences of their...
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...NERINX' COMMUNITY SERVICE COURSE PURPOSE: The Theology Departments sponsors this course in Community Service in order to provide an opportunity for you to integrate your religious learning within the Christian call to serve. You are now an empowered woman to share your gifts with the world! OBJECTIVES: 1. to provide an opportunity through service in which you can explore your own giftedness and ways of sharing it with others. 2. to help raise your social awareness through service. 3. to challenge you to broaden your personal commitment to serve others both in the present and the future. 4. to provide you with an opportunity to reflect on particular social issues connected with the population you serve through your reading, writing and discussion with others. REQUIREMENTS: The service project which you choose must comply with the following guidelines: 1. The work must serve persons directly (e.g., secretarial work without relating directly to clientele served is not allowed). 2. These persons should have "special needs" -- those associated with age, social or economic background; physical, mental or emotional deprivation or disabilities. 3. The student may not receive pay (monetary compensation) for her service. 4. The project should include a minimum of 30 hours or service as well as a minimum of 5 days of service; with the exception of Nerinx-sponsored Spring Break Service, the hours cannot count until after Junior final...
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...it well! Objectives The operations function of any enterprise has a direct and significant impact on the competitiveness and success of the firm. Upon completion of this project, you will have gained a deeper understanding of how the goals and objectives of an operation are realized in the way they do business. The project will draw upon the skills, concepts and models we have discussed this semester – e.g. operations strategy, process mapping, quality management, and lean – and apply them in a real-world setting. Assignment Select an operation within an organisation that you can easily visit (at least twice) and readily conduct observations. This could be a service operation, such as a coffee shop, or a manufacturing operation, such as a factory. This is not a typical ‘research project’ but an experiential learning project; sources may be from your selected company’s website, your knowledge of the process, site visits, interviews, process maps etc. Required: 1. Evaluate the objectives of the selected operation. You might discuss aspects of operations strategy, goals and objectives, contribution to competitive priorities, order qualifiers/winners, customers. 2. Observe the process. Complete two separate observations of the operation changing the time of day, etc. The observations should be meaningful (i.e. not just 10 minutes) but not arduous (i.e. not 10 hours!). Think about what type of process is being used, and where the operation would land on the...
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...Duration of Intern : 13 January till 4 April 2014 2. ACKNOWLEDGEMENT For this opportunity, I would like to thank: MARA Professional College, Seri Iskandar, for giving me opportunity and chances to shine and build up my dream and my ambition as an international business student. I really appreciate for their blood, sweat and tears during teaching me and my friends, motivate us to keep moving forward and keep looking back to repeat our previous history. Probably the best college to learn and worth to strive. Sir Anthony Raj, who is the CEO/Director of SA Kargo and my supervisor. I want to thank him for giving me the opportunity to follow my internship at his company. He had the kindness to accept me in his company and guide me through my internship with advice, feedback and tips despite his busy schedule. Mr. Rajagopal, who is the senior manager (Operation) of SA Kargo, also my previous supervisor before he resigned, thought me a lot of stuff about his work and experience. Mr. Aminuddin, who is my advisor and my lecturer. He helped and coached me during my internship by giving me feedback and tips on how to handle and approach situations. He had always time to answer all my questions concerning my internship. Ms. Syahida, who is working for SA Kargo in Human Resource Department, arranging my internship in her place. I want to thank her for helping me with the process of finding me a suitable department for my internship. Mr. Khairul Hisham, who is my intern...
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...Assessment is a valuable tool to measure students learning and achievement. It is an essential element for teacher to reflect on what and how they teach. To assess students is to collect evidence of their learning. Teachers use the information to modify their lesson plans and adjust their instructional methods; students need feedback on their performance to concentrate on their vulnerable areas. Assessment is necessary for parents to reinforce their children strength and assist them where extra attention is required. The data collected will inform school administration the parts of improvement that both teachers and students needed and for the state and federal levels, as is important to determine if additional funding is necessary to assist students in their learning and achievement. To provide the suitable service and achieve optimal result, teachers and administrators must identify their ELL students and place them in classroom that best fit with their abilities. In an interview conducted with Miss Fabiaschi, an academic dean at a charter school in my district, she said that at her school parents are providing information on home language on the application. Then they use the CELDT (California English Language Development Test) to determine which level of English proficiency for their students. She added, there are two types of ELLs, the new enrollments, which are kindergartens who enroll in school for the first time or students of higher grade levels who transferred from...
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...Introduction: Language learning acquisition has embedded different factors that contribute to its success, among them; personal matters such as the affective domain and willingness towards the learning process, in that regard, “there are a number of personality factors that have a direct impact on learners. Motivation, Self-Esteem, and Anxiety are the main psychological factors that have an effect on learners’ achievement in learning foreign languages”. (p6 the main psychological...); moreover, “The affective domain is a crucial element in learning because it may be one of the causes of success or failure since feelings shape learners’ attitudes and change them”. (the main psychological P.6). In that concern, this classroom-based research...
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...) Individual Project; “Doing business in …”, General Overview: This assignment will include a written report between 14-28 pages emailed to the instructor by July11th. The second part of this project will include a website outlining and synthesizing your report findings posted by July 25th . The assignment is not an international business plan but a scouting report on international opportunities. You will be choosing a topic that you are passionate about and an international location that intrigues you. Follow the guidelines below, as the grading rubric follows very closely. Specifics: This assignment will help students to hone their entrepreneurial and managerial skills in the context of international business. By evaluating opportunities, conditions, and challenges related to a concrete product/service within a particular country/region, students will gain applicable knowledge to formulate and assess international strategies. Below follows the process:8 Business Idea: Drawing from students’ passion, knowledge, and future expectations determine: ▫ A product or service category you feel passionate about (e.g. cameras, TVs, food, books, etc.) ▫ A country / region where would like to live and sell your selected product/service Business Research: ▫ Using primary information (e.g. interviews, direct observation, primary resources etc.) and secondary evidence (e.g. reports, articles, studies...
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...Report on Finnish Bookstore HRMT19013 Ass2 Executive Summary This report is prepared for the Finnish Bookstore and looks at the potential learning interventions that can be used to train staff in the induction process, customer service, interpersonal skills, team skills and leadership skills. The report provides information on how the development needs of the staff and the company can be met. The approach that is used is a human resource development needs investigation. The report looks at the structured and unstructured interventions that might be used to develop the staff from approaching problems with a ‘black and white’ approach to being more flexible in their approach and willing to use the soft skills required to be an effective staff member. The report provides guidance on the evaluation strategies that can be used with each intervention. The report recommends that the staff are given the skill and knowledge in a classroom context and then provided with an action learning project along with a mentor. Table of Contents 1.0 Introduction 1 2.0 HRDNI 1 2.1 Approach 2 3.0 Learning Interventions 3 3.1 Structured learning interventions 3 3.2 Unstructured learning intervention 3 4.0 Evaluation 4 4.1 Reaction 4 4.2 Learning 4 4.3 Behaviour 5 4.4 Results 5 5.0 Conclusion 5 Introduction Finnish Bookstore staff need a set of learning interventions that can assist staff to improve their level of customer service skills...
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...of business problems and solutions, however at the University of the Sunshine Coast we chose to use "experiential learning" as one of the teaching strategies in the unit INF320 Electronic Commerce by exposing final year Bachelor of Business, Information Systems students to implement actual electronic commerce business solutions by drawing on their previous theoretical and behavioral classroom simulations in a tripartite collaborative activity over a whole semester involving the student, the business owner and the university. While behavioral simulations provide an effective way of exposing students to realistic situations, our experience demonstrates that the integration of the university with the local business owner not only raises the profile of university and keeps it in the public eye but also for the students gaining practical insight into the day-to-day operational forces affecting business decision. Students have the opportunity to make a worthwhile contribution to business, by applying, the knowledge and skills accumulated over the years and hence, build up self-confidence before moving out into the business world as graduates. Introduction == The traditional teaching method used in many classrooms is to devise one or more case studies based on business activities for students to solve either individually or as a group project and while students gain experience in problem solving under the direction of the lecturer, both student and lecturer...
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...Characteristics of professional development linked to enhanced pedagogy and children’s learning in early childhood settings: Best Evidence Synthesis July 2003 Characteristics of professional development linked to enhanced pedagogy and children’s learning in early childhood settings: Best Evidence Synthesis October 2003 This report is one of a series of best evidence syntheses commissioned by the Ministry of Education. It is part of a commitment to strengthen the evidence base that informs education policy and practice in New Zealand. It aims to contribute to an ongoing evidence-based discourse amongst policy makers, educators and researchers. The best evidence synthesis approach is being developed in collaboration with researchers. It draws together in a systematic way the available evidence about what works to improve education outcomes, and what can make a bigger difference for the education of all our children and young people. Prepared for the Ministry of Education Authors Linda Mitchell and Pam Cubey Copyright © Ministry of Education PO Box 1666 Wellington ISBN 0-478-18773-4 Web ISBN ISBN 0-478-18774-2 www.minedu.govt.nz Characteristics of professional development linked to enhanced pedagogy and children’s learning in early childhood settings Best Evidence Synthesis Report prepared for the New Zealand Ministry of Education Linda Mitchell and Pam Cubey July 2003 New Zealand Council for Educational Research P O Box 3237 ...
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...Attachment 1.0 The General Format for the Internship Report • • • • • Cover page Letter of transmittal Acknowledgement Table of contents Executive summary The Organisation (10%) • Introduction • History • Product/service offerings • Operational network organogram • Visions for the future Job (10%) • Description/nature of the job/s • Specific responsibilities of the job • Different aspects of job performance • Critical observations and recommendations Project (60%) • Summary • Description of the project o Objective of the project o Methodology o Limitations • Main body of the project report (contents to depend on the nature of the project undertaken) o Chapter 1…………….n (to be specified by the supervisor) o Analysis o Results and discussion • Conclusion Attachments and References Attachment 2.1 Internship Evaluation: Report Organisation 1. The intern followed the format for report prescribed/modified by the supervisor. 2. The intern provided necessary tables, charts, and references. 3. The intern sequenced the materials in the logical order. Content 1. The intern provided adequate narration to explain content of the report 2. The intern demonstrated clear understanding of the subject of the report Writing skill 1. The intern’s ability to write is at the level expected of an undergraduate student. Attachment 2.2 Internship Evaluation: Presentation Attire 1. The intern looked clean, fresh, and executive like 2. The intern was dressed executive like Deliberation 1. 2. 3. 4. 5...
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