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Service Quality of Emirates Airlines

In: Business and Management

Submitted By rubykhan
Words 1530
Pages 7
Methodology Section
The proposed study assumes an approach adopted by Flynn, Sakakibira, Schroeder, Bates and Flyn (1990) on the way of conducting research. The process of research starts with the study design, followed by data collection techniques and their applications on the research consumers. These are followed by implementation and data analysis and discussion. The project would be organized into three phases. The first phase would entail conducting a field research to collect the data. The second phase would entail analyzing the data to draw inferences. The third phase will encompass discussions, where the results would be accounted by inferring from the secondary sources, theories and secondary resources.
Research Question and Hypothesis
The main research question is: does Emirates Airlines adequately cater the needs of the customers in terms of addressing a flight delay?
There are a number of related research questions. They are as following:
• Does Emirates Airlines experience delays, and at what frequency?
• What efforts is Emirates Airlines doing to address the delay?
• Can the measures taken be rated to be appropriate?
The study’s relevant hypotheses are stated as follows;
H0: Emirate Airlines does not cater to the needs of the passengers in terms of addressing a flight delay.
H1: Emirate Airlines adequately cater to the needs of the passengers in terms of addressing a flight delay.
Study design
The study is quantitative, as well as qualitative. The most appropriate approach to investigating the subject is by conducting an interview on the views of the consumers regarding the subject. The mode of selection of the participants would be random, excluding participants that do not satisfy the criterion until the number is achieved. The participants would be asked qualitative and quantitative subjects. The approach of finding participants is...

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