Premium Essay

Service Request Sr-Rm-001

In: Computers and Technology

Submitted By mrshurd1
Words 1813
Pages 8
Service Request SR-RM-001 Paper
CIS207
April 5, 2012
David J. Henry

Service Request SR-RM-001 Riordan Manufacturing Company presents itself as a solutions provider of polymer materials. As with any large organization, oftentimes business executives seek the consult of external subject matter experts to help companies operate more efficiently. Riordan recently solicited the SHWS Consulting Group and its constituents to review Riordan’s current inventory and manufacturing systems and processes. After spending several weeks with Riordan and visiting each site, the consultants recognized opportunities to improve key areas of the company’s systems supporting its inventory and manufacturing process.
Executive Summary SHWS Consultants met with Riordan Manufacturing to discuss the details of Riordan’s inventory and manufacturing processes. Riordan believes the company should reassess and possibly upgrade its existing inventory systems. The firm’s executives agree that re-evaluating the computer systems could grow revenue and drastically reduce or eliminate the opportunities for human errors in receiving, tracking, and managing inventory. Upgrading the systems also simplifies employees’ jobs, which directly affects morale and can lead to increased productivity. During the initial meeting to clarify and set Riordan’s expectations, SHWS Consultants agreed to provide Riordan documentation indicating the business processes needing improvement and the specified business requirements. The consultants also agreed to provide a description of how the proposed information system changes enhance the existing processes accompanied by a flow chart articulating the business requirements. The consultant group thoroughly reviewed Riordan’s organization at each domestic site. Based on the review, SHWS submitted a proposal to implement a new business system...

Similar Documents

Premium Essay

Riordan Manufacturing Service Request Process Evaluation

...manufacturer leader. Riordan Manufacturing’s technology department continually grows and expands in order to remain competitive. The Operations Department of Riordan is in charge of all service requests. Operations define requests with detailed analysis before they are given to the Information Technology Department for implementation. Currently Operations is working on Service Request SR-rm-001 with the purpose of: • Suggest specific systems changes that improve our inventory or manufacturing processes. • We would like to use computer system utilization to become more efficient • Create a business requirements definition for system upgrades/improvement to be given to the IT department or information systems consultants This summary identifies business areas which need improvement, purpose of the project, and lists of stakeholders involved: Purpose of Project: Analyze IT systems at Riordan Manufacturing. Identify IT systems that are in need of upgrade in order to improve the inventory, shipping, accounting, finance, customer service, and manufacturing processes. Implement ideas on how to increase computer system utilization throughout the company to increase overall efficiency.  DEPARTMENTS TARGETED FOR IMPROVEMENT: Shipping: Orders are received by shipping from customer service. Sales staff also place orders for customers. Riordan’s current shipping method needs to be computerized and integrated with...

Words: 1613 - Pages: 7

Premium Essay

Riordan Finance and Accounting Process Improvement Proposal Cis/207

...Riordan Finance and Accounting Process Improvement Proposal CIS/207 December 04, 2012 Executive Summary Riordan Manufacturing, Inc. is composed of three primary facilities in the United States, with locations in Georgia, Michigan, and California. Headquarters is located in San Jose, California. In addition to the core entities, Riordan Manufacturing has a joint business venture located in Hangzou, China. Investigation into the company’s operating procedures and expenses revealed several shortfalls requiring immediate attention. The implementation of a streamlined Enterprise Resource Plan (ERP) and Electronic Database Interchange (EDI) is expected to reduce operational costs by 10% while improving cycle time by 15%. The finance and accounting departments are struggling with their existing record keeping and database configuration. The resources identified at each facility are made up of disparate and antiquated equipment. Current operations for the consolidated close of the General Ledger are completed, at a minimum, 15-20 days past deadline. Additionally, the current system adds unnecessary administrative costs for personnel re-adding documents that are manually written or not compatible with HQ IT systems. Monthly audits are daunting, costly, and labor intensive. Additionally, there is an immediate need for government compliance to meet the specific demands of that customer base. The entire financial and accounting focus can benefit greatly and exceed......

Words: 2329 - Pages: 10

Free Essay

Amadeus

...AMADEUS SELLING PLATFORM (AMADEUS VISTA): Amadeus Selling Platform (Vista) offers you a graphical interface to the Amadeus system making it easier for you to sell travel, increase your productivity and focus on delivering great customer service. Designed using the latest web technology, the intuitive graphical interface enables both new and expert users to make the most out of the Amadeus system. Amadeus Vista has been recently renamed Amadeus Selling Platform. All users of version 2.3P200 upwards will see the new name Amadeus Selling Platform in the user interface. INITIATES AMADEUS SELLING PLATFORM: Click on default icon on your desktop to browse Amadeus Selling plat form. If home page set by for Amadeus Selling platform, it will open automatically. You can type at address bar amadeusvista.com To launch your current version of Amadeus Selling Platform (Vista), just click on the left side on LAUNCH AMADEUS SELLING PLATFORM System initiates Amadeus selling platform application System Response: _______________________________________________________________________________________ _ Amadeus Qatar W.L .L -1- Amadeus Reservation & Ticketing System Response SIGN-IN IN GRAPHIC MODE: To sign in to Amadeus, you use a unique code or sign. Your sign created for you by your local security administrator who can grant attributes to your sign that control the functions you allowed to use and the level of security you permitted to have. The......

Words: 29574 - Pages: 119

Premium Essay

Riordan Manufacturing Business Proposal

...Riordan Manufacturing Business Proposal CIS 207/Information Systems and Fundamentals Executive Summary Riordan Mfg. is a successful industry leader in the field of plastic injection molding and many other products. As with any successful company, your company is growing. With growth comes growing pains. In this proposal you will find a lot of detail that our team has provided to you about these key items. Let me start with the requirements for the system. Business requirements * Changing system needs from manual tracking to the digital tracking system our team has provided. * Digital tracking incorporated into your shipping department, receiving, and manufacturing. * Full system communications upgrade to include mobile and internet marketing sales. The system upgrade that we are proposing will increase productivity at an exponential rate. Being able to track your productivity digitally at your work or at home will give your company a distinct advantage of real-time marketing strategies and reports. This is important information you need to make those last minute informed decisions without fear of making the mistakes based on erroneous information. Internet and Mobile Access * Suggestions (CMS) Content Management System * Online ordering * E-Commerce Executive Summary With this system you will be able to communicate with a great deal more people and be able to push your products online which will boost your sales. With online......

Words: 3771 - Pages: 16

Premium Essay

Premium Banking

...internship report based on the three months long internship program that I had experienced in the Head Office of BRAC Bank Ltd. From May 18, 2008 to August 17, 2008 as a requirement of my BBA program under Department of School of Business, North South University. This report is divided into two broad parts: one is the organization part and another is the project part. In the organization part, I introduced the Latest and one of the largest banks of our country— the BRAC Bank Ltd. On the other hand, in the project part, I focused on the findings, graphs and analysis of the research. The topic of my report was “Premium Banking Service to the customers”. My focus of the report will be basically on the functions of Premium Banking only. The specific objective of this study was to explore the relationship between client satisfactions and the degree of consumer service delivery, the degree of CSD in context of the BRAC Bank Ltd. While discussing the different aspects and functions of the bank, priority has been given to depict the real situation as far as appraisal and management system of BRAC Bank Ltd. are concerned by employing the experience gathered during the internship program. Analysis on the findings is basically done to sort out the major aspects of the General banking system and to draw some significant inferences. At the same time for easier understanding of the report, supporting topics and terms are explained in light of textbooks and regulatory guidelines. BRAC Bank......

Words: 22347 - Pages: 90

Free Essay

The Case of the Unidentified Company

...India. ANNUAL REPORT 2014-15 India is at the threshold of a new era of growth and opportunity. This is driven by increasing economic activity, ongoing ‘Make in India’ initiatives and a demographically well-placed, aspirational society. Reliance Industries Limited (RIL) continues to be a partner in India’s ongoing journey towards economic and social well-being, and remains committed to investing in and innovating for India. RIL is striving to meet and exceed global benchmarks in product quality and customer service with inspiring ideas and strategic investments. From the manufacturing landscape to high-growth consumer service sectors, RIL is achieving superior outcomes that facilitate India’s drive for global leadership. RIL is delivering industry-leading performance through consistent efficiency in operations and prudent configuration of assets. RIL is making sizable capital investments, focusing on technology and expanding its level of services from the hydrocarbons sector to consumer businesses. RIL innovates for existing businesses and also focuses on developing new business models to deliver g g g y significant value for its growing stakeholder fraternity. In this effort, it collaborates with o s with leading global institutions to help usher in a n era of possibilities. global new is growing o RIL’s focus is to continue growing as a respons responsible organisation, thereby e inspiring progress in the lives it......

Words: 182744 - Pages: 731

Free Essay

My Sence

...Date of Sale Seal of Bank / Institution with Address Initial of authorized sale clerk CONTENTS Sl. No. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Appendix I. II. III. IV . V . VI. VII. VIII. IX. List of Institutions participated in CCB(AIEEE) -2010-Counseling .......................................................... 007 Nomenclature of Disciplines in Degree Engineering & Technology/ Architecture/Town Planning (Approved by AICTE) ............................................................................... 009 Syllabus .................................................................................................................................................... 010 Addresses of selling centers from where Application Forms can be procured against Cash Payment only ....................................................................................................... 019 Instructions for completing and sending the Application Form By Post ................................................. 024 List of Cities where All India Engineering/Architecture Entrance Examination will be conducted ................................................................................................................. 027 List of cities where on line examination will be conducted ...................................................................... 029 A. Procedure to be followed in conduct of AIEEE ...............................................................................

Words: 17067 - Pages: 69

Premium Essay

Corporation Bank

...Corporation Bank I T Division, H.O:Mangalore Corporation Bank (A Premier Public Sector Bank) Request for Proposal For Selection and Appointment of Technology and Project Management Consultant Tender No. 11/2013-14 Dated 30.12.2013 Price of Tender Document : Rs.10,000/Earnest Money Deposit (Rupees Ten thousand only)(Not refundable) : Rs.10,00,000 (Rupees Ten lakh only) Information Technology Division Head Office, Mangaladevi Temple Road Mangalore – 575 001 Phone: 0824 – 2426416 to 2426420 Website: www.corpbank.com RFP: 11/2013-14 – Selection and appointment of Technology & Project Management Consultant Page 1 of 63 Corporation Bank I T Division, H.O:Mangalore Table of Contents PARTICULARS PAGE NO. Request for Proposal Bank’s Brief Requirement Introduction about the Bank Current IT Infrastructure of the Bank Scope of work Key Personnel Introduction to the Bidders Offer validity period Clarifications of Offers Format of Technical offer Format of Commercial Offer Earnest Money Deposit Terms and Conditions Terms of Payment Substitution of Project Team Members Penalty & Cancellation of Contract Termination Resolution of disputes Eligibility Criteria Evaluation Methodology Conflict of Interest Right to reject any or all proposals Fraud & Corrupt practices Reporting Amendment to RFP Annexure-A - Covering Letter Annexure-B-Details of the Bidder Annexure-C - Terms and conditions compliance Table Annexure-D - Details of Eligibility criteria......

Words: 22055 - Pages: 89

Premium Essay

Annual Report Axiata

...JaMalUdin iBraHiM Independent Non-Executive Director daVid laU nai peK Independent Non-Executive Director tan sri GHaZZali sHeiKH aBdUl KHalid Senior Independent Non-Executive Director MUHaMad CHatiB Basri Non-Independent Non-Executive Director datUK aZZat KaMalUdin dr. Farid MoHaMed sani GROUP COMPANY SECRETARY AUDITORS sUrYani HUssein ls0009277 REGISTERED OFFICE Level 5, Axiata Centre 9 Jalan Stesen Sentral 5 Kuala Lumpur Sentral 50470 Kuala Lumpur Tel : +603 2263 8888 Fax : +603 2263 8903 SHARE REGISTRAR pricewaterhouseCoopers (AF: 1146) Level 10, 1 Sentral Jalan Travers Kuala Lumpur Sentral 50706 Kuala Lumpur Malaysia Tel : +603 2173 1188 Fax : +603 2173 1288 WEBSITE www.axiata.com tricor investor services sdn Bhd (Company no. 118401-v) Level 17, The Gardens north...

Words: 95517 - Pages: 383

Free Essay

Term

...THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense. The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply......

Words: 26881 - Pages: 108

Premium Essay

Managementaccountant.Pdf

...permission is necessary for reproduction in whole or in part. ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ the management accountant, May, 2010 Cost Management for Growth of SME in Textile Sector by R. Gopal 387 Performance Monitoring in SME Sector by I. Mohamed Ibrahim 388 Cost Management : Key to Survival in Current Global Meltdown by S. Jeyaraj 392 Cost Management : Key to Survival in Current Global Meltdown by Guruprasad D. 400 Salient Feature of MOU by ICWAI with CBEC 406 Request for Comments on Exposure Draft of CAS 408 Essay Competition Notice 411 WIRC Seminar 414 Examination Notification - ICWAI 418 Exam Programme - CAT 419 Continuing Education Programme 420 Notice 421 ○ Editorial 347 President’s Communique 348 Speech by Hon’ble...

Words: 53260 - Pages: 214

Premium Essay

Asq Conference

...Producing R E S U LT S Proven Solutions in Today’s Challenging World WORLD CONFERENCE ON QUALIT Y AND IMPROVEMENT 2012 ASQ MAY 21–23, 2012 Anaheim, California Anaheim Convention Center wcqi.asq.org Preliminary Program General Information 2012 ASQ WORLD CONFERENCE ON QUALIT Y AND IMPROVEMENT Conference Location Anaheim Convention Center 800 West Katella Avenue Anaheim, CA 92802 www.anaheimconventioncenter.com Attendee Registration Hours (Subject to change) Saturday, May 19 2:00 p.m. – 5:00 p.m. Sunday, May 20 9:00 a.m. – 1:00 p.m. 5:00 p.m. – 8:00 p.m. Monday, May 21 7:00 a.m. – 5:00 p.m. Tuesday, May 22 7:30 a.m. – 5:00 p.m. Wednesday, May 23 7:30 a.m. – 10:00 a.m. Registration will be located in the Anaheim Convention Center. Dates Tips to Lead You to Savings Check out these savings opportunities to stretch your conference travel budget— without missing out on the premier quality conference of 2012! Save big when you: Preconference Events Monday, May 14 – Sunday, May 20 Conference Dates Monday, May 21 – Wednesday, May 23 Conference Presentations Approximately two weeks prior to the conference, all registered attendees will receive access to the PowerPoint presentations for the sessions of the World Conference and each of the four conferences held concurrently with it (Institute for Continual Quality Improvement, Institute for Software Excellence, Quality Institute for Healthcare, and Quality in Sustainability Conference). and......

Words: 21495 - Pages: 86

Free Essay

Yoyo

...places us at a vantage point with reference to the aspirations of India. We have taken strategic decisions in key areas that will drive our growth and also create better outcomes for our youthful nation. Strategy at Reliance is about making prudent choices, balancing risks and return, building competitive advantages and envisioning the future through the power of innovation. Innovation has always been a cornerstone of our operations. It has enabled us to make significant technology-driven breakthroughs that add value to existing businesses, and create new ones. We are partnering with leading global institutions renowned for excellence to strengthen our experience and expertise. From the manufacturing landscape to high-growth consumer service sectors, Reliance is making progress possible each day. We are helping the country meet its growing energy demand in a safe and responsible manner, creating value for society through our retail and telecom businesses, widening our community investments for social well-being and elevating the quality of life. Playing a role in creating a happy and prosperous India is our mandate. Because growth is energy. Because growth is value. Because growth is happiness. Because Growth...

Words: 139585 - Pages: 559

Premium Essay

Computer Book

...The Linux Command Line Second Internet Edition William E. Shotts, Jr. A LinuxCommand.org Book Copyright ©2008-2013, William E. Shotts, Jr. This work is licensed under the Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. To view a copy of this license, visit the link above or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA. Linux® is the registered trademark of Linus Torvalds. All other trademarks belong to their respective owners. This book is part of the LinuxCommand.org project, a site for Linux education and advocacy devoted to helping users of legacy operating systems migrate into the future. You may contact the LinuxCommand.org project at http://linuxcommand.org. This book is also available in printed form, published by No Starch Press and may be purchased wherever fine books are sold. No Starch Press also offers this book in electronic formats for most popular e-readers: http://nostarch.com/tlcl.htm Release History Version 13.07 09.12 09.11 09.10 Date July 6, 2013 December 14, 2009 November 19, 2009 October 3, 2009 Description Second Internet Edition. First Internet Edition. Fourth draft with almost all reviewer feedback incorporated and edited through chapter 37. Third draft with revised table formatting, partial application of reviewers feedback and edited through chapter 18. Second draft incorporating the first editing pass. Completed first draft. 09.08 09...

Words: 100185 - Pages: 401

Free Essay

Rute Linux Tutorial

...LINUX: Rute User’s Tutorial and Exposition Paul Sheer August 14, 2001 Pages up to and including this page are not included by Prentice Hall. 2 “The reason we don’t sell billions and billions of Guides,” continued Harl, after wiping his mouth, “is the expense. What we do is we sell one Guide billions and billions of times. We exploit the multidimensional nature of the Universe to cut down on manufacturing costs. And we don’t sell to penniless hitchhikers. What a stupid notion that was! Find the one section of the market that, more or less by definition, doesn’t have any money, and try to sell to it. No. We sell to the affluent business traveler and his vacationing wife in a billion, billion different futures. This is the most radical, dynamic and thrusting business venture in the entire multidimensional infinity of space-time-probability ever.” ... Ford was completely at a loss for what to do next. “Look,” he said in a stern voice. But he wasn’t certain how far saying things like “Look” in a stern voice was necessarily going to get him, and time was not on his side. What the hell, he thought, you’re only young once, and threw himself out of the window. That would at least keep the element of surprise on his side. ... In a spirit of scientific inquiry he hurled himself out of the window again. Douglas Adams Mostly Harmless Strangely, the thing that least intrigued me was how they’d managed to get it all done. I suppose I sort of knew. If I’d......

Words: 159689 - Pages: 639