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Shahana

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Can Detroit Make Cars Customers Want
METHODIST UNIVERSITY COLLEGE
COURSE: MANAGEMENT INFORMATION SYSTEM
INDEX NO.: MBAH/ED/110163
DATE: 19TH SEPTEMBER, 2011
LEVEL: 600

QUESTION 1: What are the inputs, processing, and outputs of UPS’s package tracking system?

The inputs used by UPS include package information (i.e. sender information, destination, when the package should arrive), customer’s signatures, current location, billing, delivery information and shipping information.
Information picked up from the “smart” label is transmitted to one of UPS’s computer centers Mahwah, New Jersey, or Alpharetta, Georgia and stored for retrieval. This information is then sent to the distribution centers nearest to the destination. Dispatchers at this center download the label data and use a special software to create the most efficient route for each driver that considers traffic, weather conditions and the location of each stop. Package tracking information is also transmitted to UPS’s computer network for storage and processing.
The output consists of data on progress of delivery (pickup and delivery times), tracking packages, delivery routes, package recipient, shipping rates and time in transit.

QUESTION 2: What technologies are used by UPS? How are these technologies related to UPS’s business strategy?
UPS uses a scannable bar coded label technology which is attached to a package. This label contains detailed information about the sender, the destination, and when the package should arrive. Customers can download and print their own labels using special software provided by UPS or by accessing the UPS website. Before the package is even picked up information from the ‘smart’ label is transmitted to one of UPS’s computer centers in Mahwah, New Jersey or Alpharetta, Georgia, and sent to the

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