QUESTION 1
What are the basic assumptions within the organization?

In this case study, I have chosen Top Glove Company as my observation. This company established in Malaysia. The chairman of this company is a Chinese people but being working with other religion to achieve their goals. Top Glove Company has doing worldwide market by exporting their products over 195 countries in the world.
When doing exporting, they must entered many countries and each country have their own cultural applied when conducting their business. Within Malaysia, maybe the cultural are almost the same but when we talk about worldwide everything must be wide open. According to Shein, he said that organizational culture definitions are one of a pattern of basic assumptions. Generally, cultural assumptions must have to do with internal workings of an organization and how the organization sees itself in relation to its environment.
In Top Glove Company, I had made assumption that the objective of this company apply is more concern about the quality of the products and services. Their vision is “We strive to be the world’s leading manufacturer with excellent quality glove products and services that enrich and protect human lives.” This means that this company has meet the cultural context which is survive in the external environment by making their products environmental friendly.
The mission of this company is “To be a world class glove manufacturer providing top quality products with excellent services through continuous improvement and innovation.” According to Shein, cultural assumptions is a joint learning process, the beliefs and values become tacit assumptions about the nature of the world and how to succeed. This means when this company makes a continuous improvement and innovation, this company might succeed in the future.
Other than that, based on my studies I discover that this company using the hierarchy concept in managing their management. Each level have their specific roles to do together to achieve their current target. By doing this, this cultural has made the employees easy to do their job. They can focus on their job and completely finish their task. This will make less time consuming and make them expert on that task.

For example, if we look at the Corporate Governance in Top Glove 2014 Annual Report, it stated that they have established a Board Charter to clearly understand their board, director’s roles and responsibilities and other management team. When they clearly understand their function, their task become easier and it will create a harmony working environment around them.
Besides that, Top Glove Company has balance board members that comprise into 11 members which is 5 Executive Directors including the Chairman and Managing Director with 6 Non- Executive Directors. Here I can see that the tasks are equally dividing into each type of level and this can discriminate the domination in decision making between individuals or small group. The roles are being separate to ensure the balance in power and authority.
Furthermore, this company has made a skillsets matrix to determine their board members’ knowledge, skills and experience. The result might be obtained through the audit process, human capital and many more. From this, what I have learn is Top Glove Company has apply decentralize concept to manage their management because by them this method can make they get a better and accurate decision making.
Overall, what I discover is Top Glove Company use the hierarchy which they have each level of board members that help together to achieve their goals. They have a cleared description of their task and work in a harmony environment because no one will be discriminate from giving a decision whether they are from the Executive Directors or Non-Executive Directors. All members will be treat equally and no bias in this company.

QUESTIONS 2
Where do you think these assumptions come from?

Base on my reading of Top Glove 2014 Annual Report, I studied about their corporate vision and mission and also make a deeper reading on Corporate Governance section. The other left section, I just make a thorough reading but each of it have the important in completing this assignment.
When I look at the corporate vision and mission, I realize that this company is more focus on the quality of the products or services given to the consumer. This company main industry is a glove manufacturer which is always wants to protect human lives by using eco-friendly materials in producing the gloves. This means that they still concern about the future how it would be if we did not take care of it now. This company wants to establish in a long term way so they need to make sure that they use a legal process and follow the rules in order to sustain their business.
In my deeper reading of Corporate Governance section, I discover that Top Glove Company has a right ethics in conducting their business. They use the honesty, integrity and transparency ethics so that they will always sincere when doing their jobs. This ethics is being applied by the board members and automatically will be followed by their lower level of employees.
Other than that based on the corporate governance, they wants to meet the global customer satisfaction by create an environmental friendly and some social responsibilities. This is to make sure that their product is produce in a legal way. This is to minimize the problem that can be occurring in that organization. They also have made some social responsibilities in order to create relationship with the customer. This is one of the strategies to make the company stay in a long term.
According to Shein, he said that organizational culture is more about a pattern of basic assumption, invented, discovered or developed by a given group. It also as a learns to cope with its problems of external adaption and internal integration that was worked well enough to be considered valid and therefore is to be taught to new members as the correct way to perceive, think and feel in relation to chosen problems.
All the assumption that I have made before is relate to what has Shein said in above paragraph. Top Glove Company has a connection with what has stated about the organizational culture. This means that what is said by Shein is true because if we work together in achieving the company’s goal, the work will become easier and all the workers will work in a peace working environment.

QUESTION 3
To what extent could the national culture have an influence on the organizational behavior of this company?

Natural culture is the elements that we need to consider micro and macro level as Tayeb says in 2003, a constant thread through our lives which makes us distinguishable from others, especially those in other countries: this thread is our national culture. There are two elements that contribute to the building off nation and the creation of a national culture which is the physical environment and the history the nation has undergone.
In this case study, the chosen company which is Top Glove had used some of the national culture to influence in their organizational behavior. Based on the education, I discover that to enter this company the workers need to have a greater education and have experience in conducting this kind of industry. From the board of director until to the lower level of employees, they need to cooperate each other in other to gain knowledge and ask the senior employees on how to do the certain task.
Other than that, the upper level of management should seek for the opportunity to sending their workers on training so that they will have more understanding about the certain task. When the employees have a complete understanding on how to complete a given task, the process would be easier and the process can be complete in a short time. Moreover, this will increase the demand of the products because if the workers do their work in a right procedure as learned it will be low defect occur and consumer will make a repeat order.
Besides that, the other natural culture that they adapt in their organizational behavior is about the multinational company. It happens on year 2013 when Top Glove Company transforms from SME to organization. This is because this company has about 25% of world market share and 21 factories in certain world. When the company becomes developed, they discover that this is the chance to expand their market and go worldwide in producing the number one quality glove.
In multinational company, the company has influence a bit about the other contribution country that they make a relationship with. In example, Top Glove Company has do relationship with German. From my understanding, German people like to do their work in independent way, so they need to use with that culture to avoid from misunderstanding between them.
TABLE OF CONTENTS

QUESTION 1 1 What are the basic assumptions within the organization? 1 QUESTIONS 2 3 Where do you think these assumptions come from? 3 QUESTION 3 5 To what extent could the national culture have an influence on the organizational behavior of this company? 5