...Macarena Seisdedos W208043946 6162-86312-BMGT-1327 Undercover Boss: 1800-I-GOT-JUNK In this assignment once again, we had to analyze a video from the television show Undercover Boss. In which a person who has a high management position at a major Canadian business, decides to become undercover as an entry-level employee to discover the faults in his company. In this episode the founder and CEO Brian Scudamore of one of the largest junk removal companies goes undercover. It is a franchised residential and commercial junk removal company operating in the United States, Canada, and Australia. Brian wants to know if he had lost touch with the empire he created and found out what can he do to make things better to grow more quickly. He mentioned that his company is all about the growth. In North America alone there are 177 franchises and nowadays there is a lot of competition. The first day undercover Brian decided to explore his new business: 1888-WOW-1 Day! It’s a painting company that assures one day completion and high quality work. Brian expected to revolutionize the paint business like 1800-I-GOT-JUNK did for garbage. During this experience he met Darryl, the general manager. They went to a property and Darryl put Brian to prepare the walls before the painting began. There Brian had the opportunity to talk to the manager and realized he is a very optimistic man with good work ethics and attention to detail. Moreover, Darryl mentioned seeing opportunity...
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...A very good morning to One and all present here. my names is ria Agarwal, and im here to tell you about the story of my life. It was a Stormy Thunderous Night. The gods were having a very important meeting. They wanted to do something really different and unique. So they decided to send this baby girl on earth. And there I was. A small chubby baby. My parents were really happy to know that they got a baby girl. They named me Ria. I was a really cute baby with curly hair. Till I was 3, I hardly spoke. My parents got really worried as they thought I couldn’t speak. So they went to tirupathi and put this copper plate with a tongue printed on it in a hundi. And apparently I started talking a lot after that. Now I talk so much that dad says that he wants to get it back. I was a really naughty baby, who wanted to eat everything possible. From toys to mud to veggies. I was the biggest drama queen ever. Ok now lets move onto my school days. I loved school. Everything about it. The school van, the ground, the canteen, the sports room and most importantly My friends. I made some of the best friends in school. We used to have soo much fun! From eating during class hours and getting thrown out. To taking part in all the sports events in school, which reminds me, I was the caption of the school football and throwball team. In 8th, I had the best class teacher every. She loved me. So she made me the prefect in 9th. Everyone was shocked. Including my father. I was on cloud 9....
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...wanted to make more money doing something I love. Loving my choice of profession is a vital key for me. Not loving my career choice would defeat the purpose of differentiating between a job and a career. In addition it is an easy way to set yourself up to be successful as it comes unsurprisingly. Choosing a nursing career means; I wouldn’t have to push myself to do something I don’t want to just for a pay check. It is simple I love taking care of people and it is something that has always come naturally. Nursing careers allows flexibility as there are different needs in different environments that calls for Nurses. This allows 24 hour shift availability. For the morning person there is the day shift. Designed for the guy that’s not so nice before noon, there is a second shift. Then you have the night owls that love to work all night, thirds shift. This is also beneficial to mom’s like me, which would like time off for business and time with their children. Likewise a lot of mom’s choose the three day 12 hour...
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...problems within the Treadway Tire Lima factory plant. All of the problems were caused by the inefficient system that was in place. Most of the lower level leaders within the company were either under trained or not trained at all. Three things that could have been done to fix the system would be an organized training system within Treadway Tire, less pressure on the foreman and supervisors for immediate results on things that were outside their control, and shorter shifts. If Treadway Tire implements an organized training program, the supervisors and managers won’t have to come up with everything on their own. It will eliminate the sink or swim mentality forced on the foreman and supervisors. The training should have the following important aspects: 1. Plant operations 2. Interactions between Treadway Tire employees and Union Workers 3. Proper disciplinary actions for employees 4. Areas for personal management education and advancement In starting an organized training program, the initial training would have to happen right away for all management from foreman to managers. The initial training would help all of the leaders to be on the same page. After the initial training, it would be important to have a refresher training course every six months to a year so that the leaders would know what they could and couldn’t do. As the training program continued, the foreman and supervisors would be asked for feedback and the training program could be further developed to meet the needs...
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...with a team. It’s also important to practice the “Seven Habits of Highly Effective People: 1.Be Proactive, 2.Begin with the End in Mind, 3.Put First Things First, 4. Think Win/Win, 5. Seek Frist to Understand, Then to Be Understood, 6. Synergize, 7. Practice Renewal.” You also have to work on having the right Attitude; believe the problem can be solved. Take the right actions, Reread the problem several times, and Redescribe the problem. Work on Solution Procedures, Keep Track of Progress, Break the Problem into Sub problems, Start at a Point You Understand and last Accuracy, Check and Recheck. Understanding Paradigm shifts & Paradigm paralysis, you first must understand what a paradigm is, “It is a model or pattern based on a set of rules that define boundaries and specifies how to be successful at and within these boundaries.” A paradigm shifts can happen fast or over time, and you have at the world in a new way; you have a new set of rules, new models replacing old. A paradigm paralysis can occur when you or a company becomes stuck in there ways, and won’t change with times. When working with a team you must work together. Know your teams’ strengths and weaknesses, and use that to teams’ advantage. “Tuchman identified four stages of team development; forming, storming, norming, and performing.” There will also be conflicts with other team members and you must work together to resolve those issues so you can be a more productive team. One of the Seven Habits of Highly...
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...CapSim Demonstration Notes 1. Save MS Excel file from “Getting Started” or work directly online 2. Login to the Excel file using login created during registration a. File, Save (different save options) i. Save “directly to the website” ii. Save “All Team Decisions” to save everything b. Undo i. “To last save” means: ii. “To start of round” means: c. Decisions: i. R&D 1. Performance: Should be within the fine cut, to appeal to customers, should be near the ideal spot. 2. Size: Should be within the fine cut, to appeal to customers, should be near the ideal spot. a. Positioning Reminder: Just beyond fine cut, appeal drops 1%; ½ way between fine and rough cut appeal drops 50%; Just inside rough cut, appeal drops 99%. b. When you revise, you can see where the new and old products are on the Perceptual Map. c. Time for revisions: The length of time required to revise a sensor (change positioning) varies. Slight revisions complete in 3-4 months; more extensive changes are most of a year. Reported under Revision Date. When you have more than one product under revision, the overall revision time lengthens. Pay attention to this…you probably do not want to lock up a product for more than a year because they won’t sell while under revision. d. Cost of Revisions: R&D revision costs are driven by the time it takes for them to complete—a 6-month project costs $500K a 12-month...
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...How Many Values Do I Need for Limits? Donald J. Wheeler What happens when we use only a few values to create an XmR Chart? There are three aspects to the behavior of the chart that are of interest here. What happens to the number of a false alarms? What happens to the ability of the chart to detect a change? And what happens when the baseline data contain a signal? THE LIKELIHOOD OF A FALSE ALARM Mathematical theory tells us that the risk of a false alarm whenever we place a point on an X-Chart is approximately 0.27%. But what happens to this risk when only k values have been used to compute the limits? Simulation studies provide the answers shown in Table 1 and Figure 1. Effective Alpha-Level of Chart 1.5% k even Limits Based on Median Moving Ranges 1.0% 0.5% k odd Theoretical 0.27% 0.0% k 5 Limits Based on Average Moving Ranges 10 15 20 25 30 Number of Values Used to Compute Limits 35 40 Figure 1: The Effective Alpha-Levels for the Computed Limits The bottom curve in Figure 1 shows the effective alpha-levels for the limits based on the Average Moving Range. These alpha-levels rapidly approach the theoretical value and then plateau. The two upper curves are for limits based on a Median Moving Range. Both curves show that the effective alpha-level drops down toward the theoretical value as k increases. Moreover, while these limits do have larger effective alpha-levels than limits based on the Average Moving Range (as was expected), these effective alpha-levels...
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...pay for skilled workers. Problem Is tipping helping or hurting the restaurant industry. A trend has been observed where our lunch staff are barely making any money working their shifts to make it worth working. Because of th. Alternative A – Shorten shift with as needed expansion hours One option is to shorten the shift the therapist is scheduled to work, with the option to open availability should the shortened shift be booked and more availability is needed. This would condense the available appointments to either morning or evening and prevent such a large schedule gap. Alternative B – Compensation Option for Unbook Session Another option would be to provide partial compensation for unbooked session. Each therapist is required to make state law minimum wage (NJ $8.38 p/h). Each session is paid at $16 per session with optional gratuity typically ranging between $15 & $20 per session. What typically happens, should a therapist not be fully book during the pay weeks, a calculation of their earnings is taken; Paid Sessions + Gratuities / Total Scheduled Hours. If their calculated pay does not equal $8.38 p/h or more, they are then compensated the amount that would equal $8.38 p/h. If they do make $8.38 p/h or more, even if only by one cent, then no additional compensation is made. What happens now is the therapist is making about half the rate...
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...statement that mention on the discussion above. As an internship student, I will be able to do some important key role for the company as a supervisor and employee. Because of the big organization , The company give me lots of opportunity to be able to train in different departments such as Human Resources, Food and Beverages, Risk management, Retails, Front Office. When you work with the big organization, you have to face with difficult co-workers and employee. It happens everywhere in the work place environment. As a role of a supervisor, dealing with employees issues is challenging. It is very important how to treat every employee equally. I have a chance to face a problem as a supervisor and as employee. Working in different departments has different issues. However, the most issues that have face is the schedule. The casino industry business is 24 hours. Employees also need to do the rotation the shifts. There are three shifts. Day Shift , Swing Shift and Night shifts. Nobody likes to work in the night shifts. My employees start to complain and try to find an excuse not work at night...
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...be generated quickly, sometimes adjustments would need to be made and in this case, alterations should be able to be made fast to ensure there is no conflicts between other employee scheduled hours. Schedulers should be able to take employee constraints into consideration and should have an ability to notify employees not only of the schedule but also any changes that may take place. Schedules must be made with employee seniority in mind as well as their availability and preferences to ensure the schedule meets all shift requirements. This will ensure that all shifts are covered with the amount of employees needed to cover all responsible areas of the business without creating over or under staffed shifts. Being able to connect forecasting with scheduling is key to be able to schedule hours based on what is forecasted as far as what would be expected to be sold or how busy the company expected the specific days to be ensuring they were covered for the busier shifts and days. Being able to generate a schedule that employees could access via the internet or even through a website on mobile devices would make not only scheduling easier to get to, but would also be available to employees who are on the go. The employees would be able to check their schedules on their smartphones which would give them unlimited access. The size of the company or business definitely plays a role in the scheduling needs, the bigger the company, most likely the more people would need scheduled daily...
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...Post-Negotiation Report on Overtime rate, hours of work & Shift Premiums (Union-The United Metalworkers of Canada) Post-negotiation (Overtime rate, hours of work & Shift premium) During negotiation, we came across few issues that we did not include in our original planning book. The clause of overtime took a major part of our discussion time. Wages, overtime and benefits were the only clauses where we had to make calculations and required the company’s financial standing. Some of the errors that we made in the overtime clause were: * As compared to the company’s financial standing, our opening position was quite smaller in values. We were unsure, that if it would be possible to inflate the values while negotiating. We increased the values of our overtime and shift premium rates while bargaining. Our new rates fell in place in terms of the budget was not going higher than the financial standing of the management. Our target position was similar to the management’s fallback. * In our original planning book, we did not consider the issue of how the overtime employees will be assigned. Management wanted to be deciding on who will be assigned for overtime hours, however, we wanted it to be entirely voluntary. As our opening position, we would keep overtime as being voluntary based and management cannot force or assign any worker without asking. * We also included switching shifts option in our new planning book. We think it is necessary as it can avoid...
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...CASE STUDY 2[1] Due Date: 17. 10. 2011 – until at 17.00 to Room B408[2] NorSal TRONDHEIM NorSal Trondheim operates a salmon processing facility where fish are purchased from local sources along the North Sea, processed at the facility, and sold to customers for distribution. The plant manager, Inger Hansen, is contemplating a plant modernization to upgrade the technology in the plant. While the plant performs well enough now, modernizing equipment would allow the plant to increase capacity per hour, which is particularly advantageous because the factory has enough demand to cover the additional capacity. Currently, the plant operates five days a week, two shifts of 30 workers per shift. The workers are paid $10 per hour. Adding a third shift is not possible because the plant is cleaned during the third shift. The firm is contemplating a plant modernization to upgrade existing equipment, which should increase the plant’s output while lowering energy costs. Using the current equipment, around 1.500 pounds of salmon can be processed each hour, while the new plant would be able to processed each hour, while the new plant would be able to process 2.000 pounds per hour. The updated equipment is made by the same manufacturer as the existing equipment, and the new equipment quickly. For this reason, costs to train personnel are assumed to be negligible. The production manager, Bjorn Pedersen, is skeptical about undergoing the plant modernization. The older equipment, he argues...
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...My second shift starts in fortyfive minutes. The ones with dimentia could be called the reason I got into this business. That and the fairly simple job requirements. When I was getting out of the Army a fairly grey~area opportunity was presented to me. I was looking to secure my future and point my life in the right direction. The guy next to me in the mandatoy class we all had to go theough to end our contacts told me about his wife. I hadnt met her but her story had inspired my corrupt and eager mind. This woman* laura* had gotten into hospice care. For those of you unfamiliar with the field* generally hospice deals with terminally ill and very elderly patients. At that point which was about two years into her contract* she had been left a several thousand dollars* a BMW* and a the bedroom two bathroom HOUSE on the emerald coast. It was mindblowing. So manyu families just give up near the end and the one the patient cares about is the one who seems to care. I dont know Lauras motives. Nobody goes into this soul wrenching practice hoping to make some easy money. Nobody but me. Every Day I put on my plain white uniform and go to work as a sort of bouncer. I dont work at a ritzy night club or private security. The government signs my checks. I dont kick rich kids out of bars. I am often tasked to make sure our clients DONT leave. Hired muscle and a pretty face. Fouty two minutes. I might not have time to get to the gas station to take my morning redbull dosage. This is going...
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...very long and boring read.’ And I knew I will not be able to finish reading it and give a reaction in a week so I looked for a summary of the book, instead. And there were a lot done by different people/organizations. From the various summaries I read, I found the book interesting because it was not a conventional science book. Yes, it talked a lot about science but the paradigm shift that Kuhn wrote about got my interest. The ‘scientific revolutions’ were true and believable and somehow, I agree with them. Science, or normal science as Thomas Kuhn put it, is the process of gathering facts to build hypotheses that explain different phenomena in the world. It is a ‘research firmly based upon one or more past scientific achievements, achievements that some particular community acknowledges for a time as supplying the foundation for its further practice.’ And this is the science that almost everybody knows. This is the science I know. I couldn’t care less what those new achievements are. I just watch the Discovery Channel and surf the internet and they would tell me what is new and how things happen in just one click. In this book, I could almost feel how scientists burn their time for research, proving theories and the like. How happy they must be once their research is successful and becomes basis for explaining how things work. Some even...
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...observe. By my observations you will see what exactly takes place during my daily routine as a Certified Nursing Assistant. On Wednesday, September 21st, I was scheduled to work second shift 3 pm to 11pm. I got ready around 1:45 pm. i have to wear scrubs at my workplace, but luckily we can wear any color we want. After I was dressed I got everything else together and got into my car to leave. I left my house at 2:30 pm, because my job is only estimating 10-15 minutes away from my house, so with me leaving at 2:30 pm that had me getting to work around 2:45 pm. That gave me 15 minutes before I clocked in to get the report from the first shift nurse aide on how the day with the residents went, if any residents are out of the facility, or if a residents’ health has improved or declined. At 3:00 pm I clocked in to go to work. After I clocked in I went into the nurses’ station and I got my assignment from my supervisor for my shift. She assigned me...
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