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Six Sigma at Wipro

In: Business and Management

Submitted By smh9662
Words 3598
Pages 15
1
Case study
On
Six Sigma at Wipro Technologies: Thrust on Quality

Abstract: Six Sigma at Wipro Technologies: Thrust on Quality
Wipro Technologies is a global services provider delivering technology-driven business solutions that meet the strategic objectives of clients. Wipro has 40+ ‘Centers of
Excellence’ that create solutions around specific needs of industries. Wipro delivers unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation. Wipro is the World's first CMMi
Level 5 certified software services company and the first outside USA to receive the
IEEE Software Process Award.
Wipro has one of the most mature Six Sigma programs in the industry ensuring that 91% of the projects are completed on schedule, much above the industry average of 55%. Six
Sigma provides the tools for continuous improvement on existing processes thereby helping sustain the SEI-CMM Level 5 and CMMi certifications.
This case focuses on the initiatives taken by Wipro Technologies to implement the Six
Sigma Quality tool to achieve sustained strategic business results. It explores the implementation procedure at Wipro Technologies and the benefits reaped by the company on account of adopting Six Sigma.
The case also throws light on the recent developments in the Six Sigma concept including
Wipro’s Six Sigma Skill base and consulting experience and explains how the company intends to build its expertise and experience – to bring continuous process improvement to the organization.
3
Six Sigma at Wipro Technologies: Thrust on Quality
Backdrop
Wipro Limited was established in 1945 and commenced its operations in 1946 as a vegetable oil company. In the early 1980s, Wipro diversified into the Information
Technology sector with Liberalization hitting India in the 1980s. This has been a...

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