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Skills in Command & Control

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Skills in Command and Control

Credibility

The definition of credibility is the quality of being believable or being worthy of trust. This is a skill that is needed as many team members rely on their leader being trustworthy and believable, as they’ll be taking orders and commands from them, so they need that reassurance that they know what they’re saying and being able to trust them. This is something that is really important that a leader has, as I believe that many organisations would fail in fulfilling their message if there was no trust involved.
Being credible is more of a quality than a skill, but it’s a crucial factor that needs to be taken into account. In public service organisations, the public look up to them and are trusted to carry out the work that will safeguard and protect them, if a leader of a team cannot be credible to their team, then trust in that organisation is either lost or lowered.

Motivation

Motivation is the desire or willingness to do something. This is usually in the form of enthusiasm and giving others supportive words that energise them and get them to reach their goal/s. Team leaders need the skill to motivate others, as they’ll be times when their team lack motivation and don’t really want to do something that they’re being asked of, so therefore a team leader needs excellent motivation skills to get them going again. In public services, motivation is needed so that teams can actively and successfully carry out tasks, with the enthusiasm and drive from their leader. It can be difficult to motivate others, especially if the weather doesn’t play in your favour, or if your own personal life gets in the way. A strong team leader will be able to put these aside and be able to carry on and motivate their team, even if life seems harder than it is. This skill therefore requires determination, resilience and persistence.

Humour

Humour is an important part for someone who holds authority in a command and control situation. Oxford Dictionary defines humour as being ‘the quality of being amusing or comic, especially as expressed in literature or speech’.
Within any organisation, I think humour is needed as it livens up the atmosphere, lifts people’s spirits and can be the break or make between situations. Especially in a public service organisation where organisations such as the police and fire service are under direct constant criticism from the public and government. Keeping colleagues humoured is a great way to keep them on track but also to keep them motivated. It shows that while a leader can hold authority and can be strict, they can also be light-hearted and can be part of the team.

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