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Skills

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Communication Skills

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CONTENTS

INTRODUCTION 3

UNIT 1 4
BUSINESS COMMUNICATION SKILLS

1.1 THE IMPORTANCE OF COMMUNICATION:

1.2 BARRIERS TO COMMUNICATION
1.3 OVERCOMING BARRIERS
1.4 TEN COMMANDMENTS OF EFFECTIVE COMMUNICATION
1.5 NON-VERBAL COMMUNICATION

1.6 VARIETIES OF NON VERBAL COMMUNICATION

1.7 OMMUNICATION PRINCIPLES:
1.8 USING COMMUNICATION NETWORKS

1.7 FACE TO FACE COMMUNICATION

UNIT 2 16
PRINCIPLES OF COMMUNICATION
2.1 CLARITY
2.2 COMPLETENESS
2.3 CONCISENESS
2.4 CONSIDERATION
2.5 COURTESY
2.6 CORRECTNESS

2.7 THE PURPOSE AND VALUE OF COMMITTEES

UNIT 3 26

EFFECTIVE MEETINGS

3.1 TYPES OF MEETING

3.2 VIRTUAL MEETINGS

3.3 PLANNING A PROBLEM SOLVING MEETING

3.4 SETTING AN AGENDA

UNIT 4 32

DEVELOPING THE PRESENTATION

4.1 INTRODUCTION

4.2 ANALYSING THE SITUATION

4.3 ESTABLISHING A PURPOSE

4.4 DEVELOPING THE THESIS

4.5 ON GIVING A SPEECH
4.6 PROFILE OF A GOOD SPEAKER
4.7 PLANNING TO SPEAK

UNIT 5 41
THE ART OF WRITING
5.1 WRITING WELL
5.2 MEMOS & LETTERS
5.3 THE BUSINESS LETTER
5.4 E-MAIL
5.5 WRITING FOR EMPLOYMENT
5.6 TYPES OF CVS
5.7 ELECTRONIC CVS
5.8 JOB APPLICATION LETTERS
5.9 REPORTS

BIBLIOGRAPHY 67
INTRODUCTION

Welcome to the next module of your course of study in commerce. The purpose of the this module is to familiarize you with some key issues underlying the notions of communications – a very important aspects of any successful business.

The first unit is about understanding ‘business communication skills’. We will see why good communication is important in business. We will examine some of the barriers to communication and how can they be overcome. We will also look at what is meant by non-verbal communication, networking and face-to-face communication

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