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Smallauto Detail

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Submitted By Ricedgo1
Words 819
Pages 4
Quality Small Auto Repair and Detail, LLC
By
xxxxxx
UMUC 655

Mission Statement:
Our mission is to provide the highest quality of auto repair and detail services to its valued customers by using technologically advanced diagnostic systems with the utilization of highly trained mechanics and technicians. Our mission is to grow the company and deliver quality efficient services at extremely competitive price points in a clean customer friendly environment.

Financial Perspective:
To succeed financially, how should we appear to our shareholders? To accomplish this perspective we track our financial requirements and performance: Objective | Measures | Targets | Initiatives | Increase Sale Revenue | Weekly sales Revenue all departments | 20% increase per year | Sales training | Decrease Purchasing cost | Inventory cost statement Decrease by 15% | Purchasing group | Purchasing group | Inventory control | Inventory management | Inventory turn to 36 | Just in time inventory | Increase profit | Net income | Increase by 20% | Reduce variable cost and increase revenue |

(Kaplan, R. S. (2010) “Financial outcomes are separated causally and temporally from improving employees’ capabilities. The complex linkages make it difficult if not impossible to place a financial value on an asset such as workforce capabilities or employee morale, much less to measures changes from period to period in such a financial value” (p. 9).
Customer Perspective: How does our organization appear to customers to achieve our goals? In order to meet goals of growth then our objectives need to be linked. The goal of linking increased customer acquisitions, customer satisfaction and customer retention which will in turn increase market share and growth.

Objective | Measures | Targets | Initiatives | Increase

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