Free Essay

Smrt Corp

In: Business and Management

Submitted By takeya1550
Words 1262
Pages 6
Social
The average daily ridership (‘000 passenger-trips) for MRT is 2295, LRT is 111, Bus is 3385 and taxi is 933 (Land Transport Authority 2003). Growing population, exponentially growing COE prices, growing MRT line coverage , sophisticated bus services, high reliable MRT system are some of the factors that increase ridership. Thus any increase in the ridership affects positively the SMRT. Technological
SMRT Institute which is a subsidiary of SMRT provides educational programmes to meet and grow the technological advancements in the land transportation. Nitec in Rapid Transit Technology programme jointly developed by the Institute of Technical Education and SMRT Institute provides strong foundation for students in the railway technology. This is programme is first of its kind in Southeast Asia (SMRT Corporation Ltd 2008-2012b). SMRT International Pte Ltd, a WOS (wholly-owned subsidiary) of SMRT so strong in technology offers PM (project management), O&M (operations and maintenance), engineering and consultancy services road to rail and road transport owners around the world. SMRT International Pte Ltd services clients in various parts of the world and they are China, the Middle East, India, Taiwan, the Philippines, Thailand and Vietnam (SMRT Corporation Ltd 2008-2012c). SMRT’s SMRT institute with world class programs and projects outside Singapore would help SMRT to have an edge in fast developing technology. Environmental
Singapore is one of the tiniest nation on the globe. Streets in Singapore take up 12% of the Singapore complete area in comparison to 15% filled by housing (Nugroho et al. 2010). Since already roads have occupied considerable amount space in this small country, future roads will be underground, already rails have gone underground. Government is convinced that as the roads are increased the drivers on the roads will also increase. Thus the road expansion in terms of underground is not a solution for traffic congestion. So the government is thinking of improving and extending the public transport to a great extent that more and more population will opt for public transport. Singapore’s small size and growing traffic has convinced the government to make public transport the most preferred choice for commuting. Legal
SMRT has 30 year (SMRT Corporation Ltd 2008-2012d) lease agreement with LTA so the recent faults can be rectified and lessons can be learnt from this failure. As the road to success is working hard and learning from failures. SMRT has a learnt a lot and would make use of this learning as a stepping stone for success. The image of the SMRT can be recovered. Since SMRT is a under Temasek Holdings so legal conditions are in favor of SMRT.

PORTER FIVE FORCES
Porter’s five forces analysis is done to analyze the transport industry in Singapore. Threat Of New Competition
Singapore’s trains and buses industry is probably a natural monopoly with the obligatory firm being able to reap substantial internal financial systems of range with long run average price falling throughout entire range of industry outcome. With partially performance range happening at a higher outcome, companies can enjoy huge benefits and produce at cheapest. Due to great set facilities price, the entry of more companies may result in higher costs, wastefulness and replication of resources, reducing consumer well being. Hence, great hurdle to entry in the form of great set price stops new newcomers from coming into the industry. Threat Of Substitute Products Or Services
SMRT major business is in MRT while SBS major business is in Bus. MRT is the main product, its substitutes available are bus and taxi. Both cannot increase speed and increasing speed is not encouraged in order to avoid accidents. But in the case of rail throughout the world speed is increasing at a level unheard, hence MRT still have very good future. Thus threat from substitutes of the SMRT’s main revenue generator is very low. Bargaining Power Of Customers
Bargaining power of the customers is very low because the market operates in a duopoly market structure. The firm concentration ratio is very high and SMRT gains monopolistic power over that route for a contractual period. Customer’s degree of dependency is high because the public transport is cheap and also MRT unit’s reliability is very high. Bargaining leverage of the customer is very low because SMRT is a public transport. For buyer switching cost is high as they need to buy their own car for which the COE prices are rising exponentially. Availability of existing substitute products is low as they need to get COE. COE is limited and very costly. Thus bargaining power of SMRT’s customers is very low. Bargaining Power Of Suppliers
Bargaining Power Of Suppliers is low which evident from the ranking given by the SMRT staffs.
Since it is under government the supplier can be found world wide Intensity Of Competitive Rivalry
The trains and buses market in Singapore is a duopoly market, with SBS Transportation being the only opponent in SMRT’s core services. SMRT’s functions are more targeted on the MRT section while the significant managing section of SBS is in the bus market. Therefore competition between SBS and SMRT is very less. Customers are also not able to change from one opponent to another as the MRT network and bus network of SMRT and SBS cover different places of Singapore. Moreover, there is no price war among the competitors because commuting charges for public transport is dictated by Public Transport Council. Thus the intensity of rivalry for SMRT from SBS in major revenue generating unit is very low.

RECOMMENDATIONS
SMRT’s faults has not damaged SMRT image, it has also damaged government as it is under Temasek Holdings. So SMRT has to concentrate more on core activities in MRT unit. One of the reasons for the breakdown is increasing number of trips per day. The trips per day increased mainly because of the increasing population. The increasing population is due to Singapore’s expanding economy. Singapore’s expanding economy needs very good public transport infrastructure so future concentration and investment in public transport (SMRT and SBS) would improve the infrastructure thereby retain the existing FDI and attracting more FDI in future. SMRT lost to SBS in the downtown line. So SMRT should still focus more on MRT unit. The SMRT unit not only generate more revenue it is more eco-friendly. SMRT should build confidence into the minds of public by reducing faults. Increasing confidence of public will help the government to extend the contract period for SMRT. Extension of contract periods will improve the revenue of the SMRT. Maintenance and monitoring services of SMRT should be given more importance so that faults can be reduced thereby increasing the reliability of the MRT system. According to LTA master plan the bridging of bus and MRT service is happening but the pace of bridging should be increased. SMRT is one of the cheapest sophisticated transports in developed countries in Asia but the crowding has increased so SMRT has to either increase the frequency or go additional lines which are very much costly. SMRT in recent years has improved in non-fare business like ads. Actually it was said that SMRT faults occurred due to more concentration on fare business so SMRT should reduce the focus on non-fare business and increase the focus in fare business which is its core business.
CONCLUSIONS
The critical analysis of the external environment and internal environment says that SMRT has good future amidst recent bad image due to continuous faults. By making some changes in accordance with the recommendation given SMRT can improve, dominate the duopoly market and reserve the support from the government.

Similar Documents

Premium Essay

The Peace Corps

...the best times in your lives I have put thought into joining the peace corps and have researched it on many different occasions -The Peace corps not only helps others but also will help yourselves -In my speech I will talk about the benefits of joining, What the Peace Corps is, and how it has helped america First I wanna talk about The benefits of joining the Peace Corps ____ Some different types of benefits that volunteers can get are things such as _+*(_)(*_* You can earn help for school 1. University credit toward a master’s degree, as well as scholarships and assistantships at many U.S. universities. 2. Many programs consist of ways to prepare for college life after you get out of the corps, by giving you supplies and classes held on how to be a good student. Hhi;j;poiWorking with Supervisors and Counterparts.. Washington, D.C: Peace Corps, Office of Overseas Programming and Training Support, Information Collection and Exchange, 2002. Print. B. Financial Benefits 1 Financial Benefits consist of volunteers get a monthly living allowance so they can live like co-workers in their host country community. 2. Volunteers also receive medical and dental care, transportation to and from the host country, and 24 vacation days per year. III. What the Peace Corps is Internal Transition: These are some things I want you to know about the Peace corps A. What it does 1. The Peace Corps is a volunteer organization headed by the U.S. Department of State......

Words: 626 - Pages: 3

Premium Essay

Pollutor Corp

...POLLUTER CORP. Polluter Corp is a leading household cleaning products manufacturing company based in the United States. The Company operates three manufacturing facilities as an SEC registrant. Company emission allowances of vintage years are granted by U.S government to be used 2010 and 2030. According to the Federal Energy Regulatory Commission, Polluter Corp. recorded EAs as intangible assets with a zero cost basis when government issued EAs to company and has a fiscal year end of December 31. Government has special guidance to control or reduce the emission of pollutants and greenhouse gases to participating companies. These are explained as follow; companies have a specified level of pollutants to emit EAs. EAs with same vintage year designation are exchangeable or replaceable by any companies to reduce pollution. That means company can buy EAs from other companies when it needs EAs or sell excess its EAS to other companies who need to satisfy pollution control obligation through a broker. According to EAs regulation, company is required to deliver to the governing bodies EAs sufficient to offset the company’s actual emission or pay a fine for overage of EAs. Currently, Polluter has facing a significant increase in emission due to its old manufacturing facilities and forecasted a need for EAs in fiscal year 2010-2014. In order to reduce green house gas emission to a significant low level, company plans to upgrade its facilities in 2014 and it will cost $15 millions.......

Words: 872 - Pages: 4

Free Essay

News Corp

...Kingdom, Continental Europe, Australia, Asia and Latin America. News Corp has operations in eight industry segments which are filmed entertainment, television, cable network programming, direct broadcast satellite television, integrated marketing services, newspapers and information services, book publishing, and other assets (News Corporation 2009). News Corp’s competitive strategy in creating economic value lies in its ability to acquire new media assets through the steady revenue generated by its already well-established newspaper, television, and movie industries. Murdoch created News Corp in 1979 as a holding company for News Limited, which was Murdoch’s original business interest in Australia before becoming part of News Corp during the growth of his media empire. News Corp’s growth and success can be analyzed using the Balanced Scorecard’s four perspectives; financial, customer, internal processes, and learning and growth. Because News Corp is a publically traded company, its main goal is to increase the company’s profitability to provide shareholders with greater returns. According to News Corp’s 2009 annual report, revenues were down for the year. Murdoch addresses these losses in a letter at the beginning of the report reassuring shareholders that the recession is impacting all industries and that News Corp has taken steps to better their future financial performance (News Corporation 2009). News Corp uses various financial measures to signal to shareholders......

Words: 1848 - Pages: 8

Premium Essay

Intel Corp.

...| Bizwise consultancy | |Case: Intel Corp. | |Objective: This case covers a wide range of financial policy issues: the competitive dynamics of innovation; the appropriate capital | |structure for a firm in a highly innovative business; the fundamentals of cash disbursement policy; common stock repurchases; and | |consideration of more complex hybrid securities. Intel needs to change its financial policies as they grow/mature into a cash cow from a | |startup. The case revolves around an understanding of the Microprocessor Industry. From a market structure perspective the case deals with the| |advantages and disadvantages of being a first-mover vs. being a second-mover. The competitive role of financial flexibility must be addressed.| |Finally, what are the major issues associated with holding cash (costs and benefits)? Again several financial management issues must be | |addressed. There are tax issues, agency issues, signaling issues, timing issues, just to start. The dynamics of cash disbursement policies, | |particularly dividends and stock repurchases must be treated holistically. | Executive......

Words: 2483 - Pages: 10

Free Essay

Peace Corps

...Peace Corps presentation Draft Nancy Shin-Lan chang 4C Listing&Speaking 1.A Story of someone be helped by Peace Corps Image that you are a Young Asia Dancer who goes to American to share your traditional culture at the Smithsonian Folklife Festival as your first time in United States. Think about what a wonderful experience this could be, you could have….. To train skilled foreign volunteers and send them to foreign countries which need help in all parts of industries is what Peace Corps do. The Peace Corps' mission has three simple goals: * Helping the people of interested countries in meeting their need for trained men and women. * Helping promote a better understanding of Americans on the part of the peoples served. * Helping promote a better understanding of other peoples on the part of Americans. Peace Corps also send Americans university graduates to other countries for volunteering and spread freedom and peace spirits to other countries. Furthermore, through the volunteering, let other countries get to know America better. 2. History of Peace Corps Peace Corps was built by the prior US president John F. Kennedy in 1960 when Kennedy challenged the students at University of Michigan to serve their country in the cause of peace by living and working in developing countries. With the inspiration, the federal government agency devoted to world peace and friendship by Peace Corps. Since 1961 to now, there are over 200,000 Americans have served in......

Words: 796 - Pages: 4

Premium Essay

Financial Analysis on Smrt

...1. COMPANY BACKGROUND SMRT Corporation Ltd ("SMRT") is incorporated on 6 March 2000 and listed on the Singapore Exchange since 26 July 2000. It is the second largest multi-modal public transport service provider in Singapore, offering a range of integrated transport services, as well as the leasing of commercial and advertising spaces, engineering consultancy and project management services. SMRT operates two out of the three MRT lines in Singapore (81.7% of the whole network) as well as the Bukit Panjang LRT system (27.1% of the rail length). The company’s bus and taxi operations form a marginal part of the transport systems at an estimate of 26.5% and 12.3% respectively, based on fleet size. In October 2008, public transport fare was increased by a net 0.7%. Transfer rebates were increased by 10 cents while all adult and senior citizen fares were increased by 4.0 cents per ride. However, with the recent shrinking of the Singapore economy, SMRT decided to roll out a fare reduction package from April 2009. The package will include a 4.6% reduction in bus and train fares and higher transfer rebates. 2. ANALYSIS OF INDUSTRY 2.1 Intensity of Rivalry among existing Competitors The public transport industry in Singapore is a duopoly industry, with SBS Transit being the only competitor in SMRT’s core operations, which is MRT and buses. Even so, SMRT’s operations are more focused on the MRT segment (53.96% of total revenue) while the......

Words: 3625 - Pages: 15

Free Essay

Industry Analysis Smrt

...Analysis SMRT – Industry Analysis (Michael Porter’s 5-Forces Model) ------------------------------------------------- Rivalry Among Existing Firms * Trains * Duopoly system in Singapore, train services (Mass Rapid Transit) dominated by SBS Transit and SMRT Trains. * Currently 4 major ‘lines’ in Singapore, namely Circle Line, North-East Line, East-West Line and North-South Line. * Though the train services were owned by Land Transport Authority of Singapore, the trains are operated by two operators, SMRT Corporation (SMRT Train) and ComfortDelGro (SBS Transit) * Dominated by SMRT Corporation, they operate the Circle Line, North-South Line and East-West Line. The remaining North-East Line is operated by SBS Transit. * * Taxis * Initially with only 3 major operators for taxi, this had since increased to 7 taxi operators. * Major operators in Singapore are ComfortDelGro (includes CityCab, Comfort, Yellow Top), TransCab and Taxi by SMRT Corporation (known as SMRT Taxi). * The other operators with less than a fleet of 2,000 taxi are UnionCab, PrimeCab, Premier Taxi and SMART Cab. * With the increasing number of companies into the Taxi Industry since 2004, possibilities are there might be an increase in Taxi Operators in Singapore. * * Buses * Numerous of operators in Singapore whom offer public and private bus services. * Focusing into the public bus sectors, dominated by SMRT......

Words: 890 - Pages: 4

Premium Essay

S Corp vs C Corp

...S Corporation vs. C Corporation: AComparison Category: Incorporating Your Business When starting a business or changing your business structure, one of the most common options small business owners evaluate is whether to form an S corporation (S corp) or C corporation (C corp). These are the two most common ways to incorporate online, and the choice really depends on your business goals.    S corporation vs. C corporation: The similarities The C corporation is the standard corporation, while the S corporation has elected a special tax status with the IRS. It gets its name because it is defined in Subchapter S of the Internal Revenue Code. To elect S corporation status when forming a corporation, Form 2553 must be filed with the IRS and all S corporation guidelines met. But C corporations and S corporations share many qualities: * Limited liability protection. Both offer limited liability protection, so shareholders (owners) are typically not personally responsible for business debts and liabilities. * Separate entities. Both the S corp and C corp are separate legal entities created by a state filing.  * Filing documents. Formation documents must be filed with the state. These documents, typically called the Articles of Incorporation or Certificate of Incorporation, are the same for both C and S corporations. * Structure. Both have shareholders, directors and officers. Shareholders are the owners of the company and elect the board of directors, who in......

Words: 1320 - Pages: 6

Free Essay

Strategic Management Report on Smrt Corp Ltd

...Management Report for SMRT Corporation By: Subash S/O Tharumalingam Table of Contents 1. Executive Summary 4 2. Introduction 5 3. Current Company Situation 5 3.1. Past Performance Assessment 6 4. External Environment Analysis - PESTEL 6 4.1. Political 6 4.2. Economic 6 4.3. Socio-Cultural 7 4.4. Technology 7 4.5. Environment 8 4.6. Legal 8 5. Industry Analysis 9 5.1. Porter's Five Forces 9 5.2. Competitor Analysis 9 6. Internal Environment Analysis 10 6.1. Financial Performance 10 6.2. Value Chain 11 6.3. Key Success Factors 12 6.4. Core Competencies 14 6.5. SWOT Analysis 15 6.6. Objectives 16 6.7. Key Issues Identified 17 7. Development Strategies 17 7.1. Strategies base on SAVED 17 7.1.1. Strategy One: 17 Venture into tourism by providing two-way transport services to Johor Premium Outlets, Legoland and Hello Kitty Land from Singapore for families and schools 17 7.1.2. Strategy Two: 19 SMRT to provide transport services mainly for tourists to send them to their hotels from airport and partnership with budget hotels chains and hostels. 19 8. Selection of alternatives 21 8.1. Chosen Alternative 21 8.2. How is the chosen alternative superior to the rejected alternative? 21 8.3. Weakness of the chosen alternative and how to overcome 22 9. Implementation 22 10. Evaluation and Control 23 11. Conclusion 23 12. References 24 13. Appendix 27 13.1. Appendix 1: SMRT Operating Metrics 27 13.2. Appendix 2: Porter’s Five Forces 28 13.3. Appendix 3: SMRT List of......

Words: 7463 - Pages: 30

Free Essay

Smrt

...Rivalry Among Existing Firms Trains • Duopoly system in Singapore, train services (Mass Rapid Transit) dominated by SBS Transit and SMRT Trains. • Currently 4 major ‘lines’ in Singapore, namely Circle Line, North-East Line, East-West Line and North-South Line. • Though the train services were owned by Land Transport Authority of Singapore, the trains are operated by two operators, SMRT Corporation (SMRT Train) and ComfortDelGro (SBS Transit) • Dominated by SMRT Corporation, they operate the Circle Line, North-South Line and East-West Line. The remaining North-East Line is operated by SBS Transit. Taxis • Initially with only 3 major operators for taxi, this had since increased to 7 taxi operators. • Major operators in Singapore are ComfortDelGro (includes CityCab, Comfort, Yellow Top), TransCab and Taxi by SMRT Corporation (known as SMRT Taxi). • The other operators with less than a fleet of 2,000 taxi are UnionCab, PrimeCab, Premier Taxi and SMART Cab. • With the increasing number of companies into the Taxi Industry since 2004, possibilities are there might be an increase in Taxi Operators in Singapore. Buses • Numerous of operators in Singapore whom offer public and private bus services. • Focusing into the public bus sectors, dominated by SMRT and SBS Transit. • SMRT covers a limited of the public bus service sector, offering less than 100 routes (bus services) and with a limited fleet of 991 buses • As compared to SBS Transit, the latter offers more......

Words: 363 - Pages: 2

Premium Essay

Starbucks Corp

... Memo of Starbucks Corp. Mission: Making Starbucks a high-level coffee bar using high quality beans and introduce an coffee culture experience. (Access-based positioning) Strategies are divided: A. Production: produce high quality, variety products coffee source: high quality and sustainability. 2.Craftsmanship: unique producing process including roasting and brewing,using exclusive machines and coffee brewers. 3. Variety of productions:quality coffee,a variety of hand-crafted beverages,Tazo teas,Ethos water,pastries and, in some markets,a selection of sandwiches and salads. Attributes of measurements: Certification of coffee beans, sales, customer flow Substitute attributes: Certification of coffee beans—the testing results of the soil in coffee plantation every year to guarantee the organic planting method B. Service: ‘Starbucks Experience’ Key words: humanity, standardization, good customer experience 1.Connect with, laugh with, and uplift the lives of customers Starbucks Entertainment: film, music, books, which be purchased at stores or online app store Stores are decorated full of humanity: making customers feel the sense of belonging and enjoyment Attributes of measurements: customer satisfaction Substitute attributes: customer satisfaction—customers’ average time of stay, regular customers(VIPs) C. Operation: diversified operation Key words: retail duplication, word of mouth marketing (WOM), digital marketing, social marketing, regular chain and market......

Words: 645 - Pages: 3

Free Essay

Smrt

...as SMRT Corporation Ltd). In fact, total number of passengers utilising public transport has been growing constantly since Year 2000. For the year ended 31 December 2010, a highest record of 726,034,000 passengers was achieved (Yearbook of Statistics Singapore, 2011). And contributing to this significant figure is I myself, as a daily commuter, utilising SMRT trains and buses daily to travel to and fro school and workplace. Despite such high volume of riders and revenues, SMRT Corporation applied to government for increasing fares, discontentment arises among commuters and painted a negative image on the company. I felt spellbound to analyse this issue objectively and independently and to distinguish if any underlying relationship exists between these elements. Investment in SMRT Corporation has always been a hot agenda topic in local investment forums and newspaper columns, shares of SMRT Corporation have always been on the Top Counters list on Singapore Exchange. As a potential investor, these repetitively attracted me to select SMRT as my choice of organisation so that I can scrutinise the worth of this company meticulously and make sensible investment decisions afterwards. The other major competitor is SBS Transit Ltd. Likewise, this project will look forward to compare and identify key differences in these duo organisations which have been well-perceived as “alliance” instead of competitors in many Singaporean’s mind. 2.2. Organisation’s Profile SMRT......

Words: 1445 - Pages: 6

Premium Essay

Sia Corp

...encourage them that this new system will make each individual lives easier. Do informational campaign to the whole organization, set expectations and FAQs regarding this new system. - Seek for Management’s approval to inform employees that this new system will not be the approach to use for minimizing /lay off of employees but instead will help everyone make their jobs easier, at the same time, will improve employees knowledge within the organization. 3. What general obstacles would you foresee in a company such as SIA trying to make the transition from a hierarchical or bureaucratic to a more collaborative organization.? What are some general measures managers can take to smooth the way. - The challenge here or the obstacles by which SIA Corp. had was the lack of openness amongst the employees trying to rest or hold on to what the so-called “ comfort zone”. This means of doing their job the old-fashioned twentieth- century way without thinking what could be or what is the good things that the new system may offer. Second is the fear of loosing their job because of the implementation of the new technology and sharing one’s knowledge is not their best interest. To address the issue, I think the top management should have done a dialogue first between the management up to the lowest member of the organization. It is the right venue where all the questions at the back of their mind will be answered including the fear of loosing their job....

Words: 670 - Pages: 3

Free Essay

Smrt - Going Off Track

...MASS RAPID TRANSIT: GOING OFF TRACK On January, 2012, Singapore Mass Rapid Transit (SMRT) Corporation’s Chief Executive Officer (CEO), Phaik Hwa Saw, resigned from her position after two major breakdowns on the North-South Line in December 2011. SMRT was a public transport operator in Singapore, with a transportation network that comprised buses, trains and taxis. The two breakdowns were arguably the largest public transportation incidents in Singapore’s history, occurring two days apart and affecting more than 220,000 commuters. Widespread public outrage ensued, with heavy criticism of Saw for the breakdowns and her mismanagement of the corporation. Prior to the incidents, Saw’s tenure as CEO had been associated with a particularly prosperous period in the history of SMRT. She had successfully navigated SMRT through its post-merger transition process and achieved a significant growth in profits. She had also transformed SMRT from a company focusing solely on transportation to one that provided all-around service and transportation to commuters. Why did Saw become the target of public discontent? Were the breakdowns a result of her lack of ability to lead SMRT effectively? LEADERSHIP HISTORY Prior to Saw’s appointment in December 2002, SMRT had been traditionally led by men with engineering backgrounds and experience in military or public service. SMRT was first led by Leong Geok Lim, who had a degree in engineering. He was widely......

Words: 4997 - Pages: 20

Premium Essay

Smrt Financial Anaysis

...Performance Value Added & Economic Value Added Analysis SMRT and Our Shareholders SMRT Trains & SMRT Light Rail SMRT Buses SMRT Automotive Services SMRT Taxis SMRT Investments (Properties & Media) SMRT International & SMRT Engineering 749.6 9.4 213.1 800.5 10.1 76 220.4 82 84 527.1 569.9 86 92 96 FY2011 Train Bus FY2012 LRT 98 100 102 Financial Report 105 190 191 193 203 Financial Contents Group Properties & Interested Person Transactions Shareholding Statistics Notice of Annual General Meeting Proxy Form SMRT Corporation Ltd Annual Report 2012 1 Milestones 1987 Singapore’s first Mass Rapid Transit system (MRT) opens for service Train service from Yio Chu Kang to Toa Payoh commences Train service from Novena to Outram Park commences 1988 Train service from Tiong Bahru to Clementi commences Train service from Jurong East to Lakeside commences Train service from Kathib to Yishun commences 1989 Train service from Bugis to Tanah Merah commences Train service from Simei to Pasir Ris commences 1990 Train service from Bukit Batok to Choa Chu Kang commences Boon Lay station opens for passenger service 1996 Train service from Yishun to Choa Chu Kang commences 2003 Attains ISO 9001:2000 certification for achieving quality standards in the provision of taxi services 2004 Service 950, first SMRT Crossborder service for commuters travelling to Johor Bahru, Malaysia SMRT Corporate Volunteer Programme aims to build an......

Words: 73022 - Pages: 293