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Social Studies

In: Social Issues

Submitted By kaylab
Words 788
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An Investigation Of The Roles And Functions Of The Office At TwaMarcelinWolf.
Under The Tutorship Of Mr. K Wright

In partial fulfilment of SBA Paper for certification in CXC CSEC
Office Administration Examination 2015

Candidate #

DATE SUBMITTED: February 06, 2015

Table of Contents
Acknowledgements .....................................1
Title Page ................................................2
Aims/Objectives ........................................3
Functions of the Department .........................4
Correspondence .........................................5

Methodology .............................................6
Research Instrument ...................................7
Schedule of Activities ..................................8
Regulation and Policies ................................9

Report ...................................................10
Use of Equipment ......................................11
Bibliography ............................................12


It is my great desire to thank those who made it possible for the completion of this assignment. First and foremost, I want to give thanks to God in giving me the strength and courage to press on, keeping me through the late nights and finding the determination within me throughout this exercise.

I also want to thank the staff at Twa Marcelin and Wolf for their cooperative and enticing spirit that made the research for this SBA fun-filled and tolerable. I would like to thank my teachers Mr. K Wright and Mrs. V Gardiner for their massive support and cooperation. Members of my family have been a constant support of encouragement and support.

Without you all, this SBA wouldn't of been a complete success


“ An investigation of the roles and functions at the TwaMarcelinWolf organization.”


1. To find out the functions and roles of the office at Twa Marcelin and Wolf.
2. To find out the impact of TwaMarcelinWolf on other departments of the same field.


Ensure that the welfare of employees working condition not only meets legal requirements but are conducive to encouraging employees to work at best standard.

2. Administering, evaluating, and recommending changes, as appropriate, to, the benefits offered by the Firm, including welfare and retirement benefits.

Beason Street
Kew , North Caicos
Turks & Caicos Islands
British West Indies

December 18, 2014

The Manager
The Human Resource Department
Chancery Court, Leeward

Dear Sir/Madam:

I am writing this letter seeking permission to visit your esteemed industry to conduct a research on your firm, in order to complete my School Based Assessment (S.B.A) , so that i can receive a satisfactory grade in the Caribbean Examination Council (CXC).

It is mandatory in the S.B.A to visit a business of your choice, so as to provide them with real insight of working procedures of an esteemed organization such as yours. Kindly accord permission for me as a student as per your convenience as on any date to visit your business.

My wish is to interview employees and observe them at work in the office. All information that is received at TwaMarcelinWolf will be kept confidential. You may contact me at 1-649-243-6878.

Thanks for your consideration.

Yours sincerely,

Kiehinda Laborde


In order for this project to be completed the interview and observation method was used to collect data.

The interview will take approximately 10-20 minutes and the total amount of questions that will be asked is ten (10). The method was used because it gives immediate feedback and more in-depth information will be collected.

Observation helps to validate information collected by means of the interview. In order to provide authentic information on the use of equipments. The other means of data collection will would not be appropriate.

NB. The researcher began to collect data for this project .... and continued for four (4) weeks. This method of collecting data was random which means that the persons were not chosen specifically for the interview.

Research Instrument

1. What role does the office function play in the terms of productivity to your business?

2. What’s the office role in terms of distribution of data?

Are all offices supplied with the appropriate machines, equipment and furniture and are they being properly maintained?

How efficient is the office to a business organization?

5. Do you consider the functions of your office to basic/routine functions or administrative management functions?


| | | |
|Date |Activity |Comments |
|03/09/14 |Discussed in class with teacher regarding |Discussion was very effective in starting |
| |the SBA. |this SBA. |
|10/09/14 |Wrote a letter to the head of department | |
| |of TwaMarcelinWolf. |Went smoothly. |
|12/09/14 |A letter stating their approval was | |
| |responded | |
|23/09/14 |Visited the organization to carry out my |Day was very successful spending it with |
| |interview and observation of the staff. |cooperative and friendly people. |
|24/09/14 |Sorted through the responses from my |Got frustrated and put it away. |
| |interviewee and observation. | |
| | | |
| | | |
| | | |

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