...SOFTWARE AS A TOOL OF COMPETITIVE ADVANTAGE: INTERNATIONAL RETAIL BANKING 1 2 3 4 5 Introduction: Objectives of this Benchmarking Study……………………………………2 Approach: Methodology and Questions…………………………………………………..9 Introduction to Case………………………………………………………………………10 The Industry Context: Global Financial Services and the Retail Consumer……………...12 Organization, E-Citi and Citi’s Global Consumer Strategy Product Market Segmentation, Cross-selling and International Leverage…………....24 Mobile Phone Basis Citi’s Future Global Retail Banking Strategy…………………..30 Products, Service Support and IT Selection Strategies……………………………….34 6 7 8 Japan, A Microcosm – Synergies, Affiliations and Reach ……………………………….36 Trust Bank, Complementary Services, and Interactive Strategic Benefits……………….55 Summary - Owning the Future of International Retail Banking……………………….…57 Appendix I - Summary Answers to Questions for Citigroup - IRB Strategy & Operations….65 Appendix II - Some Firm and Market Data Tables 1-6…………………………………………………………………………......73 Highlights from Citi’s Assessment of Global Consumer Business 1999 and 1998…..83 Bibliography and References………………………………………………………………….89 Introduction: Objectives of this Benchmarking Study This international retail banking study for Citigroup (CG)1 was completed under a three-year research grant from the Sloan Foundation. The project’s overall purpose has been to examine in a series of case studies how U.S. and Japanese firms who are recognized leaders in using...
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...ERP for Retail Sector Presented By: Astha Priyamvada What is ERP? Enterprise Resource Planning systems or the ERP systems refer to the software packages that integrate all the data and the related processes of an organization into a unified Information System (IS). An ERP system uses a central database that holds all the data relating to the various system modules. In order to achieve a seamless integration, an ERP system uses multiple hardware and software components. ERP packages are heavily used by larger retail chains. Designed to facilitate the administration and optimization of internal business processes across an enterprise, ERP packages have become the competitive tool for most large retail organizations. An ERP software uses a single database that allows the different departments to communicate with each other through information sharing. ERP systems comprise of different modules such as order entry, purchase, sales, finances, inventory management, DRP (Distribution Resource Planning), human resources and budgeting software. The components are designed to work effortlessly with the rest of the system and provide a consistent user interface throughout the system. ERP software packages have an enterprise wide reach that offers cross-functional capabilities to the organization. The different functional departments involved in the operations or inventory processes are integrated into a single system. An ERP package takes care of the various business...
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...Retail Enterprise Resource Planning Enterprise Resource Planning systems or the ERP systems refer to the software packages that integrate all the data and the related processes of an organization into a unified Information System (IS). An ERP system uses a central database that holds all the data relating to the various system modules. In order to achieve a seamless integration, an ERP system uses multiple hardware and software components. ERP packages are heavily used by larger retail chains. Designed to facilitate the administration and optimization of internal business processes across an enterprise, ERP packages have become the competitive tool for most large retail organizations. An ERP software uses a single database that allows the different departments to communicate with each other through information sharing. ERP systems comprise function-specific components that are designed to interact with the other modules such as the Order Entry, Accounts Payable, Accounts Receivable, Purchasing, Distribution etc. ERP systems comprise of different modules such as order entry, purchase, sales, finances, inventory management, DRP (Distribution Resource Planning) and human resources. The components are designed to work effortlessly with the rest of the system and provide a consistent user interface throughout the system. ERP software packages have an enterprise wide reach that offers cross-functional capabilities to the organization. The different functional departments involved...
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...CHANGES TRENDS SALES AND DISTRIBUTION” Prof. S.L Gupta* and Ms Richa sharma** * Professor, Birla Institute of Technology(Deemed University), Noida Campus, Noida (U.P). ** Research Scholar, Singhania University, Rajasthan. ABSTRACT TO keep pace with rapid changes in the business world, companies need an integrated and flexible enterprise system that supports all aspects of their business with state-of-the-art functionality. An Enterprise Resource Planning (ERP) system helps companies to run their businesses in an effective and efficient manner by providing integrated and consistent information flow. It makes the task of keeping track of all the transactions so much easier. A retail ERP system allows automatic recording of the transactions in real-time environment. They have become indispensable tools to survive and increase profitability in race of running the large organization. SAP ERP system is tightly integrated with the Sales and Distribution module. This integration enables the mapping and supply of single-site or multi-site organizations. Developing precise logistics planning for just-in-time deliveries, this system can also generate replenishment orders by using defined warehouse requirements. The ERP Information Systems facilitates faster and better management decisions by providing crucial information in a timely manner. The research focuses on to gain in general understanding of SAP Sales and...
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...leader in Retail POS as it is an experienced supplier of Point of Sale Systems as well as individual point of sale system and point of sale equipment for a wide range of business environments. It is a major software developer specializing in Australia in newsagencies and pharmacies servicing over twelve hundred businesses Australia wide. Our head office is in Melbourne, Australia with offices in Sydney, Brisbane and Perth. Pos solutions started in 1983, a computer programmer Bernard Zimmermann seeing the potential of the personal computers started POS Solutions to design and market specific written software and computer hardware for businesses. In 1990, POS Solutions marketing director Zac Varga developed a plan for a standard newsagency industry software package to help these independent retailers to gain access to the new technological developments. The company succeeded in introducing a competitive range of newsagency software that enabled it to hold a top position in the market. Soon afterwards Zac Varga bought 50% equity in the company. Now Pos solutions provide our clients with a complete range of solutions including software, hardware, support and marketing and have consistently focused on our original vision of POS Solutions. It has continuously changed to meet the needs of the marketplace and today we are engaged in every aspect of technology in retail. Working alongside our clients, POS Solutions have developed computer systems in retail from hardware, software to the...
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...is engaged in designing, manufacturing and marketing mobile communication and media devices, personal computers, and portable digital music players. It also sells a range of related software, services, peripherals, networking solutions, and third-party digital content and applications. The Company’s products and services include iPhone, iPad, Mac, iPod, Apple TV, a portfolio of consumer and professional software applications, the iOS and Mac OS X operating systems, iCloud, and a range of accessory, service and support offerings. It also sells and delivers digital content and applications through the iTunes Store, App Store, iBookstore, and Mac App Store. During the year ended November 24, 2011, the Company, as part of a consortium, acquired Nortel Networks Corporation’s patent portfolio. In February 2012, the Company acquired app-search engine Chomp. Apple sells its products worldwide through its retail stores, online stores, and direct sales force, as well as through third-party cellular network carriers, wholesalers, retailers, and resellers. In addition, the Company sells a range of third-party iPhone, iPad, Mac and iPod compatible products, including application software, printers, storage devices, speakers, headphones, and various other accessories and peripherals, through its online and retail stores. The Company sells to consumers, small and mid-sized businesses (SMB), and education, enterprise and government customers. The Company has designed a range of products, services...
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...Salon Software Upgrade for Cosmetology Department: a recommendation report Prepared by: Erika Saylor cosmetology aide, gateway technical college Salon Software Upgrade for Cosmetology Department: a recommendation report Prepared by: Erika Saylor cosmetology aide, gateway technical college 2015 2015 Salon Software Upgrade for Cosmetology Department: Prepared for: Terry Simmons, Dean of Service Occupations Gateway Technical College Prepared by: Erika Saylor, Cosmetology Departmental Aide Gateway Technical College April 7, 2015 Table of Contents Summary iii Introduction iv Purpose iv Scope iv Salon Software iv Background v Software Reviews vi Criteria vi SuperSalon Software viii Student Course Completion Management viii Time-clock Tracking & Reporting viii Client Management viii Appointment Scheduling viii Gift Certificates & Cards ix Retail & Inventory Barcode Management ix Point-of-Sale ix Online Software Backup ix Price ix GuestVision Software x Student Course Completion Management x Time-clock Tracking & Reporting x Client Management x Appointment Scheduling x Salon Management Reports x Gift Certificates & Cards xi Retail & Inventory Barcode Management xi Point-of-Sale xi Online Software Backup xi Pricing xi Millennium Software xii Student Course Completion Management...
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...ERP utilizes ERP software applications to advance the performance of organizations' resource planning, management control and operational control. ERP software is multi-module appliance software that integrates activities across functional departments, from product planning, parts purchasing, inventory control, product circulation, to order tracking. ERP software may include application modules for the finance, accounting and human resources aspects of a business. Enterprise Resource Planning systems (ERPs) integrate (or attempt to integrate) all data and processes of an organization into a unified system. A typical ERP system will use multiple components of computer software and hardware to achieve the integration. A key ingredient of most ERP systems is the use of a unified database to store data for the various system modules. ERP is an amalgamation of a company's information systems designed to bind more closely a variety of company functions including human resources, inventories and financials while simultaneously linking the company to customers and vendors. The Aim of an ERP System - The aim of ERP is to advance and modernize inner business processes, which characteristically requires reengineering of current business processes. The Components of an ERP System - The components of an ERP system are the common components of a Management Information System (MIS). * ERP Software - Module based ERP software is the core of an ERP system. Each software module automates...
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...Corporation’s mission is to become the leading provider of connectivity and other system-level software for microprocessor-based devices. 1.1.1 Who/what is our target market? SystemSoft Corporation focuses on technological leadership, strategic alliances, key customer relationships, further expansion into the desktop market, and finding additional markets for PC card software and power management technology. * SystemSoft Corporation licenses its products to original equipment manufacturers (OEMs) * Software is currently licensed to more than 100 PC manufacturers and more than 45 PC card manufacturers * Much success is attributed to a number of key customer relationships and strategic alliances * Intel has a significant interest, approximately 10 percent equity ownership, in the growth and future of SystemSoft Corporation * SystemSoft Corporation’s current customer list includes the following: hardware component manufacturers, PC manufacturers, operating system software companies, and PC card manufacturers * The retail channel is a possible area of focus for SystemSoft Corporation, one in which it is currently lacking a presence 1.1.2 Where are we going? * SystemSoft Corporation has developed a call avoidance software product that detects and remedies problems experienced in PCs * SystemSoft Corporation’s call avoidance software, CardWizard, protects and solves many problems, including scanning for and repairing viruses...
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...includes the information contained on your personal bank/retailer card but also the information that you are required to enter on such self-service retail platforms such as KIOSK. According to the article, KIOSK Information Systems (KIOSK), offers licensing options for deplorers to secure their self-service retail platforms with Intel Security's McAfee Integrity Control technology before shipment and installation. Looks as if McAfee has taken their security software that is distributed to the average home CPU user and have expanded upon it to create and offer the consumer protection through their McAfee Integrity Control software, which provides extensive protection for retail devices, including self-service transactional kiosks. There are so many different security software application/companies out there available but there is only one offered which is Intel McAfee. I actually find it comforting as a consumer that McAfee is the software of choice especially with the companies 30 year plus history and dependability. I believe McAfee is the security software of choice for these types of self-service retail platforms because as stated in the article it is globally used and supported by a majority of platforms in the retail world. When it comes to preventive measures with KIOSK these measures would be the hardware, software and the content. Unfortunately, with new technology there is always a loophole found. With this little safety net for some companies, it can...
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...INSTALLING OR USING THE SOFTWARE: This is an agreement between you ("the User") and Jolly Bear Games, Inc. ("Jolly Bear") setting out the terms and conditions ("the Terms") upon which you are licensed to use the Jolly Bear product "Big City Adventure: Sydney, Australia" and all related documentation and materials (collectively, the "Software"). By clicking on the "Next" button or by otherwise installing, copying, downloading, accessing or otherwise using the Software, you are agreeing to be bound by the Terms of this agreement. If you do not agree to the Terms, do not use or install the Software and promptly return the Software to the place from which you purchased it for a full refund. EXCEPT AS EXPRESSLY PROVIDED BELOW, THE TERMS OF THIS AGREEMENT APPLY TO ALL COMPONENTS AND VERSIONS OF THE SOFTWARE, INCLUDING ANY COMPONENTS OR VERSIONS JOLLY BEAR AUTHORIZES FOR ACCESS OR USE WITHOUT CHARGE ("TRIAL VERSION"), ANY COMPONENTS OR VERSIONS JOLLY BEAR AUTHORIZES FOR ACCESS AND USE FOR A FEE OR OTHER AMOUNT ("RETAIL VERSION"), AND ANY ACCESS CODES OR LICENSE KEYS PROVIDED TO THE USER BY JOLLY BEAR OR ITS AUTHORIZED RETAILER FROM WHOM THE USER PURCHASES OR OTHERWISE RECEIVES A RETAIL VERSION FOR USE WITH SUCH RETAIL VERSION ("LICENSE KEY"). SOFTWARE LICENSE The Software is the confidential and proprietary property of Jolly Bear and is protected by state, federal and international copyright and intellectual property laws and treaties. The Software is licensed, not sold...
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...committing to an e-commerce systemM1 Recommend methods to promote an e-commerce systemM2 Discuss how security issues in e-commerce can be overcomeD1 Evaluate the use of e-commerce in a ‘brick & click’ organisation | Introduction (Scenario) | You work for a firm of e-commerce consultants in the West Midlands and have been asked to provide a ‘guide to e-commerce’ leaflet for a local retail business considering e-commerce. Your guide will cover the regulations related to e-commerce and the implications of e-commerce on society. You will also put together an e-commerce strategy for the business. | Assignment 1 (Scenario) | You visit the Managing Director of your local retail business to go over what is needed for e-commerce, including the different technologies to be bought. The MD is not very IT literate and therefore you need to explain the different hardware & software and networking technologies needed for e-commerce. | | No | | Criteria | Tasks | 1 | For P1, you need to develop an information guide for a local retail business considering whether or not to trade using e-commerce.Use Microsoft Publisher (or Word) to produce an information ‘Dummies Guide’ leaflet (using both words & pictures) that describes the purpose of e-commerce. 1. E-commerce * E-commerce: * What is...
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...Swagger Distribution Microsoft Office and Visio Human computer interaction (HCI) is a study of human interactions with computer applications. The importance of HCI is that developers can design software that can be easy to use, learn, and promote the user experience. Usability is key to developers because building a software that can be used will be essential to the software success. Microsoft Word and Visio have many difference but what makes them similar is the interface for users. Microsoft pride itself on having a “fluent user experience” meaning they use similar User-Interfaces (UI) across their different platforms. Swagger employees are familiar with Microsoft Word software. The menus and ribbons are relatively similar in layout with few differences catering to the task that each software is used for. Employees that opens up Microsoft Visio will notice that the menu options and tabs listed are organized with File, Home, Insert, Design, etc. as in Microsoft Word. These will cut down time on learning, adapting, and switching between the two applications. There are differences are noteworthy to the users to understand. The importance of Microsoft Word is the ability to create documents. Microsoft Word is a word processor being able to cater to document needs of Swagger. Users can create visual graphics and charts in Microsoft Word, but the features are limited. The charts and graphics cannot be scaled and final product will be saved as a document. In Microsoft Visio, employees...
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...SYSTEMS Walmart’s Retail Link Supply Chain CASE 1 VIDEO CASE Systems SUMMARY An introduction to Walmart’s Retail Link system, one of the largest B2B supply-chain systems in the world. Retail Link connects consumer purchase data to the Walmart purchasing system and to vendor supply systems. Retail Link plays a key role in Walmart’s corporate strategy to become the dominant low-cost provider of retail goods. L=7:13. URL http://www.youtube.com/watch?v=SUe-tSabKag CASE Walmart is a well-known leader in the application of network technology to coordinate its supply chain. Walmart’s supply chain is the secret sauce behind its claim of offering the lowest prices everyday. It’s able to make this promise because it has possibly the most efficient B2B supply chain in the world. It doesn’t hurt to also be the largest purchaser of consumer goods in the world. With sales of more than $443 billion for the fiscal year ending January 31, 2012, Walmart has been able to use information technology to achieve a decisive cost advantage over competitors. As you might imagine, the world’s largest retailer also has the world’s largest supply chain, with more than 60,000 suppliers worldwide. In the next five years, the company plans to expand from around 5,000 retail stores in the United States (including Sam’s Clubs) to over 5,500 and increase its selection of goods. Internationally, continued Chapter 2, Case 1 Walmart’s Retail Link Supply Chain 2 ...
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...A * A&W (Canada) * Abilis Solutions (software development, consulting) * AbitibiBowater * Ache Records * Addition Elle (women's clothing) * Advance Gold (mining) * Access Communications * Advanced Cyclotron Systems (medical cyclotrons) * Affinity Credit Union (banking) * Areva Resources Canada (uranium) * Air Canada (airline) * AldrichPears Associates * ALDO Group * Algonquin Power * Allied Shipbuilders * Alta Newspaper Group * Alterra Power * Angoss Software Corporation (software) * Appnovation * Arc'teryx (outdoor apparel/equipment) * Atimi Software Inc * Aritzia (clothing) * Army & Navy Stores (Canada) * Arsenal Pulp Press (publisher) * ATI technologies (semiconductors) * Atmosphere Visual Effects (movie special effects) * AVI Sound International (audio/visual equipment manufacture) B * Ballard Power Systems * Banff Lodging Co * Bank of Montreal * Bank West * Barrick Gold * Bard Ventures Company * BBC Kids (television) * BC Biomedical Laboratories Ltd. * BC Hydro * BC Research Inc * Becancour Silicon (silicon manufacture) * Bell Canada * Bennett Environmental * Becker's * Ben Moss Jewellers * Big Blue Bubble (software firm) * BigPark (software firm) * Biovail * BioWare (video games) * Bison Transport Inc. (Transportation) * Black Diamond Cheese Limited * Black Hen Music (record...
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