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Southwest Case

In: Business and Management

Submitted By nastynate85
Words 395
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OPS. Supervisor

Ramp Crew

maintenance Ops coord CSV Coord. coord. Ramp

SOD

OTIS

-­‐ -­‐ -­‐ -­‐ -­‐

Assist. Coord.

# of passengers Weather info. Flight delays Time of departures Fuel prices

DALAS HQ Opera;on Agent

-­‐ -­‐

-­‐ -­‐

Cargo (mail, shipments, bags) Passenger (local, transfer, con;nuing, no-­‐ shows) Weight distribu;on Fuel

Arrival

Offload of luggage

Passengers leaving

Fueling

Cleaning

Transfer boarding

Departure

TURNAROUND AT THE BALTIMORE AIRPORT -­‐ -­‐ -­‐ -­‐ -­‐ BoSle neck: DELAYED CONNECTING FLIGHT Scarce resources due to ;ght labor market à improving with shortening hiring process Delayed flights turnaround ;me not easy to deal with Lack of gates for transferring

Informa;on flow : Good coordina;on , work independently , informa;on monitored and communicated immediately, advantages in listening employees sugges;ons -­‐ BoSleneck : lack of communica;on , lack of training ( understanding the overall process), lack of experience ( average experience 27 months , 75 months for the other companies), most of the ramp workers are working less than 1 year

One solu;on to lack of seniority of workers could be to put a minimun number of expert employeed for shi^ ( more money , promote some agents ……) Reduce delay in BWI If the sta;on con;nues to grow , it could be necessary to think to move some flights in another hub ( that’s for con;nuing and transfer passengers)

Transferring

TURNAROUND PROCESS

INBOUND FLIGHT

Passengers Con;nuing Transferring Cargo Con;nuing Maintenance Price FUEL

Con;nuing flight Connec;ng flight

Quan;ty related to ;me allowance

OTIS Informa;on FINAL TRIM

Actual number of passengers Actual amount of cargo and fuel

• BoSle neck à Delayed transfers (15min instead of usual 20 -­‐ 30 minutes) (in case of FLIGHT 110 it lasts 17minutes) • In general à good training, organiza;on and coopera;on within the SOUTHWEST airlines • Bal;more airport was one of the very busy ones, with high u;liza;on rate (high number of flight on limited number of gates) and low number of available workers • Tight labor market à lack of people à need for longer hours in order to make opera;ons work • Long working hours were solved by shortening training ;me à Less trained personnel

• BOTTLE NECK • transfer flight (specifically: delayed transfer flights) • ISSUES CAUSING BOTTLE NECK lack of communica;on , lack of training ( understanding the overall process), lack of experience ( average experience 27 months , 75 months for the other companies), most of the ramp workers are working less than 1 year

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