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Staff Mid Year Progress Report

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| 2013/2014 Staff Mid-Year Performance Progress Report | | Employee Name | | Employee ID | | Employee’s Manager | | Job Title | | Job Title | | Department / College | | Evaluation Period | | I. Customer Service | Ratings: Excellent (4), Good (3), Average (2), Poor (1) | Line Manager’s Ratings | Improvements Needed | Respond to customer inquiries in a timely and professional manner | | | Deals with customer complaints in a professional and respectful manner | | | Understands customer needs and fulfils them | | | Shows respect for others and builds trust with internal/external customers | | | Competence in knowing ADU operations to properly inform customers | | | Listens carefully and show proper attention when dealing with internal/external customers | | | II. Goals and Objectives (New or as per last evaluation) Ratings: Excellent (4), Good (3), Average (2), Poor (1) | List of Objectives/ KPIs | Achievements | Rating | Improvements Needed | 1. Reducing missing documents on the student’s file | 90% of students file have no missing document | | | 2. Restructuring of student files and records both undergraduate and postgraduate | Retrieval and deliver of record to users in efficient manner | | | 3. No. of student complaints recorded with respect to inaccuracies in student information | 99% of students information is accurate in ERP system as per in the student’s file | | | 4. Managing undergraduate and postgraduate students file | Mastering the student record maintenance procedure | | | III. Progress On Training and Development Plan (New Or As Per Last Evaluation) | 1. Customer Service Training | 2. Developing Effective Interpersonal & Communication Skills (Done on 30th & 31st Jan 2013) | 3. | IV. Signature and Approval |

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