...Staff Motivation at Sharp HealthCare Mahzad Farahani California State University of East Bay Professor Jay Umeh 10/22/2014 Abstract The main goal of Sharp Healthcare is to increase employees, physicians, and patient satisfaction as well as providing quality care. They believe that in order for the facility to be successful, it has to have motivated staff who provide quality care. At Sharp Health Care, they believe in open communication among the staff, which can be argued to be a weak approach. It can also be argued that Sharp Healthcare can be rewarding their staff so that they can improve their performance further. Overall, Sharp approach to motivate its staff is a great innovation and it will be great if it is replicated in other health care organizations as well. KEY FACTORS IN SHARP’S SUCCESSFUL APPROACH TO MOTIVATION The key factors in Sharp’s successful approach to motivation involve the focus on purpose, worthwhile work, and making a difference; quality, service and people as some of its pillars of excellence; model behaviors and scripts; re-recruitment policy. We will discuss each factor and analyze their role in the overall approach to motivation. FOCUS ON PURPOSE, WORTHWHILE WORK AND MAKING A DIFFERENCE The focus on purpose, worthwhile work, and making a difference has led to increased employee, physician, and patient satisfaction, enhanced loyalty, and improved outcomes. This is evidenced by the fact that in 2007 Sharp HealthCare won the prestigious...
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...Staff Motivation at Sharp Healthcare The purpose of this research paper is to discuss the key factors responsible for the success of the Sharp healthcare system’s approach to staff motivation, Identify any weaknesses in the approach and also explain if the approach to staff motivation can be replicated by other healthcare organizations while stating some barriers and facilitators of the approach. The healthcare industry is characterized by constant changes and dynamism with the aim of providing quality care that is affordable. “Motivation is a state of feeling or thinking in which one is energized or aroused to perform a task or engage in a particular behavior”(Steers and Porter,1987 as cited by Burns et al 2011). Sharp healthcare’s major objective is to increase the satisfaction of its employees, physicians and patients. To achieve this, the organization adopts techniques such as open communication among workers, re-recruitment of current employees and the development of the workforce. Although these techniques may successfully motivate some workers it may not be as successful in motivating other workers because they are intrinsic factors which do not necessarily motivate everyone. In November 2007, Sharp HealthCare received the Malcolm Baldrige National Quality Award, the nation's highest presidential honor for quality and organizational performance excellence. (Sharp Healthcare, 2015) Due to its success a number of organizations have adopted the sharp’s approach to staff motivation...
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...STAFF MOTIVATION AT SHARP HEALTHCARE Sharp Healthcare is an integrated regional Healthcare delivery system located in San Diego, California accounts to serve approximately population of three billion. It comprises of four acute care hospital, three specialty hospital and three medical group plus a full spectrum of other facilities and services. The first Sharp hospital opened in 1955 as Donald N. Sharp Memorial Community Hospital, a nonprofit facility in San Diego. It operate 1,878 beds, has approximately 2600 physician on medical staff , more than thousand physician in two affiliated medical group, and has more than 14,000 employees with $ 5.852 in assets and $ 1.9 billion in annual income. It is San Diego’s largest private employer. Sharp HealthCare is recognized for its commitment to clinical excellence and high-quality patient care by local and national organizations. In 2008, Sharp Healthcare ranked fifth in the California “ best places to work program” in the large employer category and was rated 47th out of top 100 places to work in united states by modern healthcare. Roughly 10 years ago, Sharp HealthCare began a process of self-examination to explore how it could best deliver top-quality health care in the new millennium. After conducting more than 100 focus groups with employees, physicians, and patients, the group reconceived its mission to become an ideal healthcare delivery system and a...
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...The healthcare industry is characterized by constant changes and dynamism with the aim of providing quality care that is affordable. “Motivation is a state of feeling or thinking in which one is energized or aroused to perform a task or engage in a particular behavior”(Steers and Porter,1987 as cited by Burns et al 2011). Sharp healthcare’s major objective is to increase the satisfaction of its employees, physicians and patients. To achieve this, the organization adopts techniques such as open communication among workers, re-recruitment of current employees and the development of the workforce. Although these techniques may successfully motivate some workers it may not be as successful in motivating other workers because they are intrinsic factors which do not necessarily motivate everyone. In November 2007, Sharp HealthCare received the Malcolm Baldrige National Quality Award, the nation's highest presidential honor for quality and organizational performance excellence. (Sharp Healthcare, 2015) Due to its success a number of organizations have adopted the sharp’s approach to staff motivation. Analysis of Sharp’s Successful Approach to Motivation In 2001, Sharp healthcare set up six pillars of excellence which served as a bedrock for its healthcare vision. All operations and activities of the Sharp healthcare system were set up to align with the following six pillars of excellence: quality, people, service, finance, growth and community (Wong, 2012).Three...
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...Sharp HealthCare is an integrated, regional health care delivery system based in San Diego, California, serving a population of approximately three million. Sharp includes four acute-care hospitals, three specialty hospitals, and three medical groups plus a full-spectrum of other facilities and services. It operates 1,878 beds, has approximately 2,600 physicians on medical staffs, more than 1,000 physicians in two affiliated medical groups, and has more than 14,000 employees with $5.852 million in assets and $1.9 billion in annual income. It is San Diego’s largest private employer. Sharp’s goal is to be the best place to work, the best place to practice medicine, and the best place to receive care in San Diego. In 2008 Sharp HealthCare ranked fifth in the California “best places to work program” in the large-employer category and was rated 47th out of the top 100 places to work in the United States by Modern Healthcare. Since launching the healthcare experience in 2001, Sharp has dedicated itself to transforming the health care experience for employees, physicians, and customers. The focus on purpose, worthwhile work, and making a difference has led to increased employee, physician, and patient satisfaction, enhanced loyalty, and improved outcomes. In 2007 Sharp HealthCare won the prestigious Malcolm Baldrige National Quality Award. Pillars of Excellence Since 2001, Sharp has adopted six pillars of excellence as the foundation for its vision of the health care experience....
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...Sunday, September 16, 2014 Leadership Strategies Leadership Strategies In the hospital setting many interdisciplinary teams exist to improve patient care. As a member of an interdisciplinary team the nurse is able to provide valuable insight from the nursing perspective and may lead the team to achieve goals. One leadership strategy the nurse may employ is to be a visionary presenting a plan. Enlisting the support of the team to implement a plan through motivation is one example of leadership. A leader must have excellent communication skills to engage the unit staff cooperation in initiating the plan. The unofficial leader builds on abilities to inspire, creates enthusiasm and provides support to the care team members as the plan is implemented. The role of team leader does not have to be by a person in a formal leadership position. Often it is best filled by a front line staff nurse who is able to effectively gather support from her team members on the nursing unit. The leadership strategies exhibited by the nurse are being a visionary, a motivator, a communicator, an inspiration, mentor and even a cheerleader by creating enthusiasm to plan, initiate, implement and evaluate the plan of an interdisciplinary team. Active Involvement Active involvement of a nurse in the interdisciplinary team allows a well round view of processes that closely impact patient care. By having the nurse represent the nursing unit, much information can be learned about the core...
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...country that are diagnosed with heart failure (HF) for the first time. The total cost of HF-related healthcare expenditures in the U.S. in 2010 was $39.2 billion, which places an enormous clinical and economic burden on the health care system. Overall objective: In a Filipino-American patients diagnosed with HF, would a culturally tailored ----------------------- Culturally Tailored & congruent Family Focused Educational Intervention (FFEI): participants: all HF patients in the clinical setting. & Filipino-Americans 1. Daily self-assessment 2. Medication management 3. Diet management Inputs PATIENT & FM demonstrates increased motivation related to HF management PATIENT decreased healthcare complications PATIENT Understand the HF pathophysiology (disease process) Outputs Activities Participation Family Member as defined by the patient (spouse, hild, siblings, significant other, relative, etc.) Outcomes Short Medium Long FM Understand the HF pathophysiology (disease process) Patient diagnosed with HF Primary Healthcare Provider/other members of the healthcare team PATIENT Know when to seek medical assistance by knowing the reportable signs and symptoms to the primary healthcare Researcher Monitor Healthcare utilization rate a) decreased hospital readmission rate Systematic Review of Literature Key...
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...Baldrige National Quality Award for Health Care Organizations Elaine Reeves HCA 375 – Ashford University Paula Arceneaux December 5, 2011 Quality Improvement in Healthcare Health care is something commonly visited with my family and me. Having three children in the last seven years, my family and I have had our share of hospital and medical office visits. The quality in care does not go unnoticed as I see many areas that need improvement, as well as other areas that are exemplary. One measure that many organizations utilize is continuous quality improvement (CQI). It is a structured organizational process by which personnel plans and executes a constant flow of improvements in order to provide exceptional quality healthcare (McLaughlin & Kaluzny, 2006). CQI is an approach to quality management, where traditional quality assurance is implemented and emphasizes on the systems of the organization. Aside from gaining satisfaction and confidence from patients, quality improvements of a healthcare organization (if applied successfully) can earn prestigious awards. When quality in healthcare meets government regulations and standards, and when satisfactory is met with the public and/or patients, many organizations are recognized for their achievements in quality. Some organizations are rewarded, along with their recognition, with awards reflecting their success. One such award is the Malcolm Baldrige National Quality Award. Stated in the article Four U. S...
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...1.3Discuss the factors influencing individual behavior 7 2.1 Compare the leadership style of Siemens with Tesco 8 2.2 How organization theory underpins the practice of management within Siemens 9 2.3 Evaluation of the main approaches to management theory 9 3.1 The impact that different leadership may have on motivation in organizations in periods of change 10 3.2 Compare the application of different motivational theories 10 3.3The usefulness of motivation theories for managers in Siemens 11 4.1 Mechanisms for developing effective teamwork in Siemens 11 4.2 Factors that may promote or inhibit the development of effective teamwork in Siemens 12 4.3 Evaluate the technology on team functioning in Siemens 13 5.0 Conclusions and recommendations 13 6.0 Reference 13 1.0 Introduction Organizational behavior refers to the reaction of individual, group or organization itself to the stimulation of endogenous or exogenous from the perspective of organization. The purpose of report is to application the theory in the organization behavior including the organization structure, enterprise culture, the leadership style, management approach, motivation theory, team work mechanism and technology impacts by the compare Siemens and Tesco. The analysis process concludes the four aspects of definition, classification, impacts on the efficiency and evaluation on the advantages and disadvantages. Siemens AG is a German multinational conglomerate company, their main companies...
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...prepared to practice nursing safely and competently at the entry level position but they do not encompass further education and knowledge that higher degree nurses acquire. Baccalaureate prepared nurses (BSN) are prepared with similar training as the ADN and diploma nurse but they have much more extensive education and training. The BSN possesses a broader, well rounded perspective of nursing history and theory which will help them to excel at their role as an RN. While the ADN and diploma programs produce nurses that are fully capable of practicing at a basic level of nursing, the competencies of the BSN are more widespread and extensive, and therefore produce a nurse better prepared to take on the changes and challenges in an evolving healthcare system. Different Nursing Programs Continuing education for nurses has been offered since the practice was introduced many years ago. As is/was the case now and back then, enrollment in undergraduate and postgraduate programs remained lower than the AD and diploma programs. Some reasons why individuals have not pursued higher education are due to the financial and time demands. The AD programs allow for a more diverse student nurse population; the cost and time frame make it very attainable for those of all socioeconomic backgrounds. The BSN offered at colleges and universities takes longer, four years,...
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...Organizational Behavior in Health Care Management Name Institution Date Abstract This paper seeks to look into organizational behavior in health care management and most importantly its impact on health care management and delivery. Organization behavior is crucial in guiding the regulatory activities, the staff activities and the overall culture that directs an organization. Organizational behavior in health care setting is paramount to ensuring patient safety, ethical behavior among the medical practitioners, patient-centered care and effecting change in the facilities which is bound to improve healthcare delivery and patients’ satisfaction. The strategic management of any health care organizations is linked to incorporate effective practices and standards that are obliged to improve health care services delivery and nurture a positive organizational culture to improve the delivery of services and maintain highly qualified and motivated medical personnel that will ensure professionalism and efficiency in the facility. Organizational Behavior in Health Care Management Introduction Organizational behavior refers to the study of personal and group dynamics with relations to relations and interactions within a corporate setting (Borkowski, 2016, p.1). The manner and mode of interactions between individuals and groups of people in an organization affect the way in which an organization...
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...Organizational Behavior in Health Care Management Name Institution Date Abstract This paper seeks to look into organizational behavior in health care management and most importantly its impact on health care management and delivery. Organization behavior is crucial in guiding the regulatory activities, the staff activities and the overall culture that directs an organization. Organizational behavior in health care setting is paramount to ensuring patient safety, ethical behavior among the medical practitioners, patient-centered care and effecting change in the facilities which is bound to improve healthcare delivery and patients’ satisfaction. The strategic management of any health care organizations is linked to incorporate effective practices and standards that are obliged to improve health care services delivery and nurture a positive organizational culture to improve the delivery of services and maintain highly qualified and motivated medical personnel that will ensure professionalism and efficiency in the facility. Organizational Behavior in Health Care Management Introduction Organizational behavior refers to the study of personal and group dynamics with relations to relations and interactions within a corporate setting (Borkowski, 2016, p.1). The manner and mode of interactions between individuals and groups of people in an organization affect the way in which an organization...
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...Creative Change in Healthcare Mary Ofili HSC 587 May 19, 2014 Lanny A. Kope Creative Change in Healthcare Change in any organization, especially healthcare is a given constant, frequent and always almost inevitable. Several factors may lead to these changes and sometimes, these factors are internal and other times they are external. In the United States, the economy determines the interactions between the cost of healthcare and the way hospitals deliver care to the patients. The current persistent economic downturn continues to force Medicare to look closely at how hospitals are reimbursed and to cut reimbursement rates. With the overhaul of the healthcare system, hospitals have to evaluate how to deliver care to the patients with limited financial resources. Therefore, Medicare expects hospitals to bear the cost of any adverse outcome caused by any changes within the hospital environment. For examples, hospitals are no longer reimbursed for the cost of diabetic ulcer treatment acquired while the patient is in the hospital. The quality of the expected result is much higher while the reimbursement is much lower. Hospitals have to look closely at how the nursing staff delivers care to the patients. The traditional bedside nursing is staffed by three levels of nurses. Certified Nurse’s Assistant (CNA), Licensed Vocation Nurse (LVN), and the Registered Nurse (RN). Other levels of nurses such as Nurse Practitioners and other advanced practice nurses are not included in the...
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...Managing Organizations and leading People Task 1 Corinne C Dolan Western Governors University October 2015 Managing Organizations and Leading People Task 1 A1. Description of the Organization The Medical University of South Carolina (MUSC) is the leading medical center in South Carolina providing medical care to surrounding communities and training to future health care professionals with affiliations to six different colleges and universities. The Medical University was founded in 1924 as a Medical College for the training of physicians. It was one of the first medical universities in the United States. In 1955 it was expanded into the Medical University of South Carolina, the medical center it is today, providing health care and training health professionals is areas of pharmacy, nursing, medicine, graduate studies, health professions, and dental medicine. MUSC is a not for profit organization serving millions of people in South Carolina and surrounding states with over 12000 employees and training approximately 2600 health care professionals every year according to the Medical University of South Carolina, MUSC Administration website. The Mission of MUSC is to improve health and maximize quality of life through education, research and patient care. They have the Vision to be nationally recognized as a Premier Academic Medical Center and to be a leading and transformative Academic Health Center being recognized as top 25 among academic medical...
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...etymology of "business" stems from the idea of being busy, and implies socially valuable and rewarding work. Business can refer to a particular organization or, more generally, to an entire market sector, e.g. "the music business". Compound forms such as agribusiness represent subsets of the word's broader meaning, which encompasses all activity by suppliers of goods and services. cognition and Motivation Important for High Performing Employees TooEmployee engagement isn’t just about the low performers. In the TLNT article, “3 Tips on How to Best Engage a High Performer” we re given some insights into the need to keep high performers involved and motivated. High performers also need a connection to the purpose of the work they perform for their organization. As the article shares: In fact, a 2013 Leadership IQ study found that in almost half of organizations middle and low performers are actually more engaged than high performers. This was based on key findings that showed high performers’ efforts largely going unrecognized while low performers reaped the benefits of constant motivation and recognition from their managers. The article offers some useful reminders about the need to not take these high performers for granted Recognition is key to keeping these gems motivated. Accountability is important. Low performers who are not held accountable because the slack is picked up by your better performers is a quick way...
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