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Staff Motivation at Sharp Healthcare

In: Business and Management

Submitted By mahzad1990
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Staff Motivation at Sharp HealthCare
Mahzad Farahani
California State University of East Bay
Professor Jay Umeh
10/22/2014

Abstract
The main goal of Sharp Healthcare is to increase employees, physicians, and patient satisfaction as well as providing quality care. They believe that in order for the facility to be successful, it has to have motivated staff who provide quality care. At Sharp Health Care, they believe in open communication among the staff, which can be argued to be a weak approach. It can also be argued that Sharp Healthcare can be rewarding their staff so that they can improve their performance further. Overall, Sharp approach to motivate its staff is a great innovation and it will be great if it is replicated in other health care organizations as well.

KEY FACTORS IN SHARP’S SUCCESSFUL APPROACH TO MOTIVATION
The key factors in Sharp’s successful approach to motivation involve the focus on purpose, worthwhile work, and making a difference; quality, service and people as some of its pillars of excellence; model behaviors and scripts; re-recruitment policy. We will discuss each factor and analyze their role in the overall approach to motivation.
FOCUS ON PURPOSE, WORTHWHILE WORK AND MAKING A DIFFERENCE
The focus on purpose, worthwhile work, and making a difference has led to increased employee, physician, and patient satisfaction, enhanced loyalty, and improved outcomes. This is evidenced by the fact that in 2007 Sharp HealthCare won the prestigious Malcolm Baldrige National Quality Award. Author Quint Studer, CEO of Studer Group, argues in his book, Hardwiring Excellence, that employee excellence and motivation is derived in great part from purpose, worthwhile work and making a difference (Studer, 2014). When people know their work has purpose and they are repeatedly reminded of that, they become much more motivated in conducting their day...

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