...Dairy Farm Business STANDARD OPERATING PROCEDURES: A Writing Guide C O L L E G E O F A G R I C U LT U R A L S C I E N C E S A G R I C U LT U R A L R E S E A R C H A N D C O O P E R AT I V E E X T E N S I O N INTRODUCTION: DRIVING TOWARD THE SAME GOALS CONTENTS 1. Introduction: Driving Toward the Same Goals .......... 2 2. Defining Systems, Procedures, and Steps .................. 2 3. Formats for Standard Operating Procedures ............ 3 4. Developing and Implementing the SOP .................... 6 5. Effective Writing ........................................................... 7 6. Level of Detail .............................................................. 9 7. Conclusion .................................................................... 9 A successful dairy farm business needs committed workers who complete work procedures consistently and accurately. It also requires all involved to contribute their experience, knowledge, and ideas to constant improvement for the future. This publication describes how dairy businesses can use standard operating procedures to get everyone driving toward outstanding performance and success. Most people naturally want to do a good job. Successful managers recognize this fact and seek to channel workers’ efforts in ways that will benefit the business. Well-written standard operating procedures (SOPs) provide direction, improve communication, reduce training time, and improve work consistency. The SOP development process is an...
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...PURPOSE The purpose of this standard operating procedure is to define the requirements for the creation, review, approval, distribution, use and revision of OCPL quality management system documents. SCOPE This SOP covers the control of documents that demonstrate the effective operation of the quality management system and the achievement of product or service quality. REFERENCES ISO 9001 Clause 7.5.3 Control of documented information RESPONSIBILITIES All OCPL personnel involved in the Quality management system shall be responsible to process, update and maintain the documents originated from their respective department/section. TERMS AND DEFINITIONS This section describes the way in which all documents and data relating...
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...policies and procedures designed to provide management with reasonable assurance that the company achieves its objectives and goals. Typically, there have three broad objectives in designing an effective internal control system, reliability of financial reporting, efficiency and effectiveness of operations and compliance with laws and regulations. Standard Operating Procedure (SOP) is one of the internal control systems that can be implemented by the company. A Standard Operating Procedure (SOP) is a set of written instructions that document a routine or repetitive activity followed by an organization. The development and use of SOPs are an integral part of a successful quality system as it provides individuals with the information to perform a job properly, and facilitates consistency in the quality and integrity of a product or end-result. The term “SOP” may not always be appropriate and terms such as protocols, instructions, worksheets, and laboratory operating procedures may also be used. SOPs will detail the regularly recurring work processes that are to be conducted or followed within an organization. They document the way the activities are to be performed in order to facilitate consistent conformance to technical and quality system requirements and to support data quality. They may describe, for example, fundamental programmatic actions and technical actions such as analytical processes, and processes for maintaining, calibrating, and using equipment. SOPs are intended...
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...CUSTOMER SEVICES PROCEDURE The Customer Services section is responsible for receiving, documenting and responding complaints or any question from the public or customers. They are received via phone, letter, email or personal visit. Customer service is made up to protecting the customer; know what the customer wants and satisfying the customer. There are many types of communication in customer services include complaints, questions, and problems. The most frequent communications is customer complaints. “Customer always right” is the mind-set to the workers who work at customer services section because customers are vital to the success of a business. Generally customers will expect good value, quick response to queries and problems, clear and honest information, also care and attention. Customer service is one of the organizational processes which companies perform considering the growing competition and for attracting entrepreneurial opportunities for increasing profitability and better access to the market and increasing the customer satisfaction and loyalty level (Calif, 1987). According to Goofin and Price (1996) customer service has importance because it ends in increasing product quality, gaining competitive advantage, gaining profitable opportunities, and as a result increasing sales and income. The basics of customer service extend to face-to-face, phone and internet. Every organization should have a set of standard operating procedures (SOPs) when dealing with...
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...indoctrination and initial training for all of his recruits. Unfortunately, he scheduled all of them, at least 15, at the same time and location as an already schedule training. This scheduling conflict is one that could and will lead to other conflicts. The first issue may be that Carl was left to accomplish his first recruiting efforts by himself. This man Carl has to have a certain number of recruits show up to be trained but, it seems like he was not trained on how to accomplish his tasks or goals. This tells us a lot about Carl and the company as a whole. If the company can not train the face of the company on such an important task as proper procedures of recruiting, than how can these new recruits be confident that they will be trained correctly? Now Carl, the recruits, the company and many other moving parts of this procedure are in a very difficult position. You see, Carl realized that along with the training, there were many prerequisites that were not accomplish for each recruit. Carl has approximately, but no more than two weeks to obtain all the necessary orientation manuals, policy...
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...QUESTION 1 From the legal perspective would there any abuse of power by management and breach of fiduciary on part of director? Yes, there is abuse of power by the management and breach of fiduciary duty of director. A fiduciary is define as someone who is in control of property in which others have an interest, or is given a power which is exercised on behalf of those who are in a position of dependence. As stated in Section 132 (1) of Companies Act 1965; a director shall at all times act honestly and use reasonable diligence in the discharge of the duties of his office. Fiduciary duties comprise of act bona fide in the interest of the company and exercise power for the proper purpose. In discharged of his duty, director shall at all times act honestly and use reasonable diligence. In this case, En.Zayed and Puan Hashimah were the directors of company who owes a duty of loyalty and good faith. Duties of directors are as follow: * Duty to exercise power in good faith and in the interest of the company. The director occupied a fiduciary position and must therefore exercise their power in good faith and in the interest of the company as a whole. As in the case of En.Zayed and Puan Hashimah tries to negotiate with the auditor as the auditor expressed their intention to qualify the audit report. En.Zayed and Puan Hashimah plan to terminate the auditor’s appointment and appoint a new “friendly party” auditor since the auditor disagree to unqualified the report. As a director...
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...SUMMARY Delima Enterprise is founded in 1981 by Encik Zayed. The main activity of Delima Enterprise is conducted trading and supplying related products including manpower supplies to the oil and gas industries. The company activities had expanded into provision of engineering services. Due to encouraging business growth in 2004, the Delima Enterprise was incorporated as Delima Enterprise Sdn Bhd. Since 2006, the company awarded with several engineering projects and its cumulative revenue for 2004 is RM1 million and RM1.7 million for 2005. The company is family based company and most of them only have secondary school background. They do not familiar with the audit. They also did not familiar with Accounting Standards and the provision of the Companies Act. The company also consists from the non experiences staff of their job. In May 2006, the company had employed Cik Amy graduated from a local university with no job experience. Encik Zayed is a principal shareholder and controlling director. In May 2006, the company had secured a contract worth RM 750,000 to be implemented over duration of six month. Due to shortage funds, Delima Enterprise Sdn Bhd wants to make banking facilities from Malayan Banking Berhad and CIMB Bank Bhd. The bank required company’s Audited Financial Statements for the last two years. From the requirements, Encik Zayed realized that company did not perform any statutory audit before. In July 2006, they engaged with the external Auditor Aziz & Co (Chartered...
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...Content Analysis: The data is analyzed to investigate the impact of selected hospitals and their characteristics on completeness and comprehensiveness of hospital SOPs (standard operating procedure) for the management of MCIs (mass-casualty incident) in Israel. No significant differences were found between the ratings of SOPs in relation to the different characteristics of hospitals analyzed. The SOPs do not affect management of MCIs. The population in which the data is drawn from is a parameter of hospitals in Israel. The method for collection data of SOP must be distributed among the different departments involved in management in these hospitals. The boundaries of the analysis are within a parameter of a team of emergency managers that manage MCIs in an effective manner. Health care professionals measured the quality of the SOPs for MCIs. The target of inferences is to better understand the relationship and insight of SOPs to facilitate procedures of MCIs. The results for SOPs of 24 hospitals had no relevance in emergency preparedness. The content of this article uses quantitative research in experimental design. The occurrence of selected characteristics and consistent word usage frequency is reliable and accurate. The results of the evaluation of the relationship of MCIs and the variables in relation to size, trauma, ownership, location, proximity, and population showed no significant relation. According to the charts and diagrams that represent any relationship...
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...KISII UNIVERSITY ELDORET CAMPUS FACULTY OF COMMERCE EVALUATING SERVICE CHARTERS AS AN EFFICIENCY STRATEGY ON EMPLOYEE PERFORMANCE AT WEBUYE SUB-COUNTY HOSPITAL TIMOTHY SHALO CBM12/10693/14 A Research Proposal Submitted in Partial Fulfillment of the Requirements of the Award of a Master’s Degree in Business Administration - Strategic Management option, at Kisii University, Eldoret Campus August 2015 DECLARATION Declaration by the Candidate This research proposal is my original work and has not been presented for a degree in any other university or institution. No part of this project may be reproduced without prior permission of the author and/or Kisii University. Signature: ___________________ Date___________________ Timothy Shalo CBM12/10693/14 Declaration by the Supervisors This proposal has been submitted for examination with our approval as University Supervisors Signature: __________________ Date_____________________ Dr. Osodo Lecturer, Faculty of Commerce, Kisii University. Signature: __________________ Date_____________________ Dr. Okello Lecturer, Faculty of Commerce, Kisii University. DEDICATION This research proposal is dedicated my family for the support and encouragement they gave me throughout the period of undertaking the proposal. ACKNOWLEDGMENT First, I wish to...
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... & Molis, 2013, 30% of fire and emergency apparatus have wrecked, injured and or killed personnel in 2012 (p. 18). How can emergency services provide care if they can’t even make it safely on-scene? Department management needs to review their certification systems for driver/operators, standard operating procedures (if any), for safe vehicle operations to ensure personnel are properly trained as vehicle operators. What are common safety violations that can cause injury and death? Backing fire apparatus are the most common reason for accidents and are the easiest to correct (Tutterow, 2009, p. 1). According to Tutterow, 2009, an 82-year-old man was killed when a rescue apparatus backed into him on scene… a firefighter was killed and another injured when a department was taking pictures of a newly received apparatus backing into a station. Within 11 days of this incident, the Los Angeles Fire Department had allowed firefighters to remain on the tailboard while backing. Unfortunately, this practice killed the very first female firefighter as she fell off of the tailboard and was crushed. Sadly enough, the LAFD defended their SOP’s and although unwilling, they revised their SOP to help prevent such incidents (Tutterow, 2009, p. 1). How can fire departments avoid backing accidents? Lets go back to...
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...Running head: vehicle backing procedures Vehicle backing procedures Duane A. Nelson Idaho State University Vehicle Backing Procedures The fire service is commonly recognized throughout history by the images of fire apparatus responding to fires. On these apparatus are fire fighters standing on the tailboard, preparing for their duties. These images are a thing of the past. The regulations, standards and most local policies of today do not allow these actions. Prevention measures including closed cabs, NFPA driving standards, and vehicle backing devices are all types of measures to keep fire fighters from falling from the apparatus or being injured by apparatus backing. Even as we have put these preventive measures into place fire fighters continue to be injured or killed. Vehicle Backing NIOSH Fatality Report The injury or fatality of a fire fighter is a catastrophic event, but when this event should be able to be prevented it is especially difficult. The event on August 14, 2004 report F2005-01, showed us again how quickly such accidents can occur. After an incident involving multiple apparatus responded; units began to be terminated, one apparatus needed to be backed out of the area. During this backing operation a 25-year-old female career fire fighter died when she apparently fell from the tailboard and was backed over. During this fatality as per the Standard Operating Procedures (SOPs) of this department, the fire fighter was riding on the tailgate...
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...MBA. Statement of the problem Restaurant Policies and Procedures Objectives 1.To be able to find out solutions on the existing problems of Sazzy Bar and Grill and to deal effectively with the guest’s complaints. 2. To ensure that guests complaints will be addressed and acknowledge by the management. Analysis: S.W.O.T STRENGTH- convenient location because it is in an upscale mall. WEAKNESSES-long waiting time, no adequate staff training, poor customer service, not getting consistent and enough supplies from the supplier and Reservation policies were unorganized. OPPORTUNITIES- Increase Potential Market THREAT- bar and grill restaurants nearby, new restaurants opening in the mall. III. Alternative Courses of action: Establish and implement SOP (standard operating procedures) a Regular training for staffs/employees. Advantages: To ensure that duties/task assigned to each employee performed consistently. It creates more structure to every business. It helps reduce errors/mistakes that may occur in the operations. Regular training can improve the service and performance of every business as well as profit and staff morale. Better customer service given by restaurant. Disadvantages: Other staffs might find regular training a boring activity. Staffs might not read and understand everything that has been written on SOP manual. Selecting Best course of Action: Standard operating procedures(SOP) ensures that duties and staff are performed consistently...
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...The Human Services Agency has incorporated standard operating procedures (SOP) that abide by the rules set forth by the Law and Ethics board. After studying these procedures I would say I have to agree with the way the Human Services Agency does things. The adherence to rules set forth by a higher body is very important. It ensures that the Agency acts appropriately when dealing with the problems of individuals. The laws that the Agency’s procedures are based on are very explicit. Furthermore it is clear that the laws should not be changed at all. The laws explain in great detail how to deal with conflicts that can occur between worker and coworker or between the Agency and a client. The laws also state that employees of the Agency must all work together in order to help clients as much as possible. Part of working together is making sure that all employees are kept abreast of previous and current Agency issues. Confidentiality agreements between the Agency and clients are strictly upheld. This privacy is upheld as long as the life of the client or any other external individual or group is not in danger. The standard operating procedures of the Agency fit perfectly with our current law system. However as always there are ways to improve. In order for the Human Services Agency to uphold its reliability all employees should follow to the letter standard operating procedures which are set by the Law and Ethics Board. The SOP is based on written laws that must be followed and...
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...the managing director and his wife, Puan Hashimah is the Chief Operating Officer. The other personnel, Puan Balqis and Encik Salam both are family members to the directors. All personnel have only secondary school background and on 2006, the company had hired Cik Amy as Finance Executive who just graduated and no working experience. In May 2006, the company secured a contract worth RM 750,000. Due to shortage of funds, the company must apply banking facilities from banks. However, the banks have required the company to submit the audited financial statement for two years which sadly, the company accounts never have been audited. Due to that, the company has appointed Aziz & Co. as company auditor. Consequently, during the performance of audit, it has been found that there were many unresolved issues and the auditor want to express qualify financial statement. But Encik Zayed doesn’t want the auditor to issue qualified audit report since that would make it difficult for the company to get banking facilities. So, he hired Cik Amy. In this case, the protagonist is Cik Amy. As new finance executive, she faced few problems. The first problem is unorganized and incomplete accounting record. For example, there was missing of Accounts Receivables listing. Due to this, the second problem arose which is to entertain and fulfill the auditor needs. In addition, the director and CEO were not familiar with Accounting Standards and the provision of the Companies Act 1965. So, their lack of...
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...Summary A Delima case is about an enterprise founded by family members and later incorporated as Delima Sdn Bhd. The company principle is trading and supplying related products including manpower supplies to the oil and gas industries. The shareholders are En Zayed and Pn Hashimah which is husband and wife and the top organization of the company holds by their family members. Problem arise in year 2006 when they decided to take up loan from bank and realized that their company financial was not audited for several years and the bank requires audited financial statement to be issued before September 2006. However, their appointed Auditor Aziz & Co expressed their intention to qualify their Financial Statement due to some unresolved issues. As En Zayed and Puan Hashimah need the audited Financial Statement as soon as possible, they tried negotiating with the Auditor to not qualify their Financial Statement but failed to do so which lead them planning to terminate the auditor’s appointment and appoint a new “friendly party” auditor. En Zayed also had assigned Cik Amy (Finance Executives), a new inexperienced employee to analyse and provide required clarifications and documentations to the Auditors. Were there any abuses of power by the management and breach of fiduciary on the part of the director? Yes, there are abuses of power by the management and breach fiduciary on the part of the director. Under Section 132(1) of the Companies Act 1965 state that a director of a company...
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