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Stands by Its Exceptional Service.

In: Business and Management

Submitted By imyr22
Words 491
Pages 2
Welcome to all OTTC customer service, supervisor/managers and executives. OTTC is going to face some transitional changes. We will have several things to focus on; web design, product availability, personalizing customer interactions (chat system) and customer retention. The plan is to implement these changes in stages. It is possible that it can interfere with how some of our customers interact on our web system. But we cannot lose focus on what’s important, our customer service and customer loyalty. So let’s move forward with refocusing on these two subject matters.

Since the OTTC Company strives on customer service and customer loyalty, let’s take a look on how the company defines these measures. Customer service satisfaction is viewed by how you measure your company product service brand to your customer. Also it allows for the company establish a monitoring and feedback system to capture how they are committed to their customer service. When customer loyalty is encompassed by behavior (customer retention) and attitude (opinions and feelings). But it also strives off on how enduring your customer relationship which will keep the customer to come back over and over again as more than satisfied customer.

The OTTC only expects extraordinary customer service when it comes to appeasing their customers and clients. The goals is creating every moment a spectacular customer experience. Here are some approaches that the OTTC family takes. First, personalizing the service approach by providing a personalized representative. Secondly, providing an essence of helpfulness, be caring always. Thirdly, always provide solutions with no argumentative words. Lastly, treat the customer just like you would if they were the owner of the company, courtesy and professionalism.

Customer loyalty to OTTC is not something that can be earned immediately at times. Typically it is

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