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The Starbucks Brand
We are transitioning from a very retail centric view about the brand to a view that will allow us to say that Starbucks’ role is to provide uplifting moments to people every day. I didn’t say coffee. If you go beyond coffee, you can get to music, you can get to literature, you can get to a number of different areas. It can also become a licence to dilute the brand. Therefore our goal is to remain true to our core, coffee. After all, we are the protectors of something that is 900 million years old. Just like when you drop a rock in a pond there will be ripples that come outside that core, Starbucks is not just a pound of coffee, but a total coffee experience. Scott Bedbury, Senior Vice President of Marketing Since Starbucks opened its first store in Seattle in 1971, the whole idea of coffee has changed radically. In the 1980’s Howard Schulz, Director of Retail Operations and Marketing, convinced the owners to open a second location in downtown Seattle, modeled on coffee bars he visited in Italy. Within a few years, Starbucks had opened locations in Vancouver and Chicago, followed by expansion within North America and internationally. By 2003, Starbucks had over 7,500 locations worldwide and net revenues of over US$4 billion. It was one of Adweeks’ “most trusted brands” in 2003. In the future, the company planned to have 25,000 locations worldwide. In addition to its aggressive plans to increase its number of outlets, Starbucks coffee was available through partner hotels and airlines, and the company was continually broadening its product range to include new beverages, food, accessories and even digital music. Consumers In the early 1990’s, overall consumption in North America increased significantly, with specialty coffee leading the way. These trends reflected four underlying issues: (1) healthier lifestyles in which people replaced alcohol with

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