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Starbucks Special Bend

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Starbucks’ Special Blend
Tiffany A Noble
Columbia College

Abstract
Upholding a mission statement that aims to inspire and nurture the human spirit- one person, one cup, and one neighborhood at a time, it’s no wonder that Starbucks is the number one coffee business in the world. Although the success can be attributed to Starbucks’ CEO Howard Shultz’s accurate premonition of the company’s direction and future expansion; a vast portion of due recognition is warranted to Starbucks’ Human Resource Management (HRM) department. Through a comprehensive selection process, strong training and development program, and a highly competitive pay package, the HRM has set the standard for other organizations to emulate. The goal is clear, to not only supply delicious hot served coffee, fresh pastries, and provide a cozy and comfortable atmosphere globally, but also provide value and security to its employees from the CEO to the newly acquired Baristas.

Greeting the morning with a precisely tempered cup of Caramel Macchiato and a turkey bacon sandwich, HRM begins canvassing their online database of applicants for prospective partners. With approximately 17,000 stores currently operating in the United States and in more than 50 countries worldwide, HRM dedicates their full attention to selecting their partners of the future. Upon requesting and returning a completed application with a professional resume in tow, a detailed background check and personality test will be conducted by HRM prior to a call back for formal interview. When the local Starbucks manager is given the green light to proceed and an interview time has been set, the applicant will be greeted to the interview with their personal favorite brew. According to Emily, the Haggen Food Market Starbucks Barista, the formal interview was a lot less intense than that of previous jobs and it reflected on

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