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Starbucks Structure

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Submitted By Marine1969
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Starbucks Structure
Brandy Nichole Carnes
Management for Organizations
Instructor John LaCasse
MGT 330
10/15/2012

Starbucks Structure
Starbucks is currently still leading retailer in the sales of specialty coffee in the United States and other locations worldwide because this company not only focuses on quality of the product, coffee, but also the quality of the environment for customers and employees alike. While the company has endured a financial set back recently their proven commitment to quality and genuine feel good atmosphere along with some other changes will succeed in getting this company back on track and back on top.
Job Description with Specifications Our company is currently reevaluating our Barista position in an attempt to remain in top competition with other companies while still providing our benchmark customer service. The position of Barista will now require more in-depth beverage training requirements as well as more intensive customer service training; the new hire must be able to follow food division standards and best practices, follow specific station duties as directed by manager or lead and provide excellent customer service to our customers on a continuous basis. The employee shall also demonstrate their current knowledge of hot, cold coffee stations as well as the food service station without assistance from the manager or another employee. Daily opening and closing inventories will need to be accomplished by each new oncoming Barista as well as currently employed personnel. All personnel are strongly urged to submit any new ideas on how to improve service to our customers. The new responsibilities and specifications include reducing waste, increasing operating employee efficiency, while meeting the Starbucks standard service of freshly prepared foods and beverages. The new training will require the employee to have a

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