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State of Outsourcing

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State of the Outsourcing Industry 2013:
Presentation to Genpact, March 5th 2013

Phil Fersht, Founder and CEO, HfS Research phil.fersht@hfsresearch.com
Copyright © 2013 HfS Research Ltd.

State of the industry 2013 - Agenda

• Market Size and Forecast • Key Industry Dynamics • Competitive Landscape • Market Wrap

Copyright © 2013 HfS Research Ltd.

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State of the industry 2013 - Intro

• • • • • •

Conducted December 2012 / January 2013 The largest-ever quantitative industry study covering both IT and business process outsourcing Respondents included 1355 stakeholders across enterprise buyers, service providers and consultant/influencer organizations The aim of the survey was to understand their views, observations and intentions for 2013 and beyond, when it comes to outsourcing IT and business processes Survey was conducted with the support of KPMG This presentation contains a set of slides with the top level results of the survey

Copyright © 2013 HfS Research Ltd.

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Key Highlights: BPO Adoption and Outlook:

• • • • • • •

Deal activity rebounds Market forecasted to grow Attitudes towards BPO have gone “back to basics” Attitude of buyers has shifted from the “we can’t” to the “why can’t we?” Key growth industries increasing BPO uptake: Telecom, Software / High Tech, Media and Publishing and Retail/Hospitality. Major industries show slowing growth. BFSI and Manufacturing still dominate a third of the market, but growth has slowed. Market still nascent. Most business functions are still predominately managed in-house by...

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