...Resistance to Change Chris Stefo Benedictine University Resistance to Change 1 In the case study Steve Jackson Faces Resistance to Change, Steve Jackson has researched the need for his company to integrate a new software called BSO into the Western Construction Company. Jackson has taken necessary steps to ensure the software is appropriate for the company, beta tested the software with other workers including his boss, and everyone that used the software was impressed. There is one employee who is reluctant to the change in software. The co-worker, Mike Barnett, believes that Western Construction does not need the new software and has voiced his disapproval of Jackson and his ability to perform in his current position. Jackson’s challenge is to figure out how he is going to persuade Barnett that the software is needed for Western Construction. If he is unable to get Barnett to come on board, the BSO software update may be cancelled. Resistance to change is a common problem for management. When companies are seeking to improve an aspect of their business, employees will naturally show resistance. “Although change agents are understandably frustrated by passive or active resistance to change, they need to realize that resistance is a common and natural response” (Lawrence p.436) . Kurt Lewin was a psychologist who developed the force field analysis model to describe the process of environmental forces that force companies to change...
Words: 1899 - Pages: 8
...Nevertheless, left-wing terrorism is thought to be making a comeback. The recent shooting of republican representative Steve Scalise is stated as an example of increasing violence from the left. Furthermore, recent studies have shown that more violence may be rising amongst left-wing groups, fueled by the polarization caused by Trump`s election as president. In the United States, left-wing terrorism grew from fragments of the Weather Underground and other groups such as the Students for a Democratic Society. Some like the Symbionese Liberation Army were involved in kidnappings, murders and stealing from banks. Studies conducted in the nineties show that the number of leftist attacks were quite high and accounted for more than seventy five percent of all domestic terrorist strikes (Fortna,...
Words: 1220 - Pages: 5
...Total Quality Management IINDIVIDUAL ASSIGNMENT - CASE STUDY – CRANSTON NISSAN (15 %). Steve Jackson, General Manager of Cranston Nissan, slowly sifted through his usual Monday morning stack of mail. The following letter was one he would not soon forget. Dear Mr. Jackson: I am writing this letter so that you will be aware of a nightmare I experienced recently regarding the repair of my 300 ZX in your body shop and subsequently in your service department. I will detail the events in chronological orders AUGUST 28 I dropped the car off for repair of rust damage in the following areas: Roof – along the top of the windshield area Left rocker panel – under driver’s door Left quarter panel – near end of bumper Rear body panel – under license plate I was told it would take three or four days SEPTEMBER 1 I call to inquire about the status of the car, since this was the fifth day the care was in the shop. I was told that I could pick up the car anytime after 2.P.M my wife and I arrived at 5. P.M. The car was still not ready. In the meantime I paid the bill of $ 443.17 and waited. At 6 P.M. the car was driven up dripping wet (presumably from a wash to make it look good). I got into the car and noticed the courtesy light in the driver’s door would not turn off when the door was closed. I asked for help, and Jim Boyd, body shop manager, could not figure what was wrong. His solution was to remove the bulb and have me return after the Labor Day holiday to have the mechanic looks...
Words: 1821 - Pages: 8
...IT’S MY BIKE Debbie Martin was overjoyed when she was selected the new Supplier Quantity Manager for the commercial product division of Cold Air Corporation. In this role, she was responsible for monitoring the quality of component parts for twelve production lines scattered throughout the large manufacturing plant. When she started the new position, Debbie knew she would be faced with many opportunities and conflicts. Her immediate supervisor, the manager of shipping and receiving, was not known as an easy person to work for. He expected his subordinates to have a take charge attitude and to avoid bothering him with trivial issues. What Debbie had not envisioned was just how trivial and non-productive some of the conflicts in her new position would be. She certainly had not expected to be on the verge of a fistfight. Debbie was just starting her shift when she received a telephone call from Ronnie, one of her subordinates. Ronnie was a purchasing parts inspector, and was responsible for inspecting certain incoming parts for all production lines in the plant. He was complaining that the Airhandler Quality team had borrowed “the bike” for a special project and would not return it. He reminded Debbie of his current project and how covering the entire 15-acre plant on foot would only delay completion of the project. Debbie rolled her eyes as she thought about the logistics of inspecting component past’s three separate buildings. She also realized that Ronnie had a...
Words: 11418 - Pages: 46
...troduction For the purpose of this presentation, I have chosen to use Apple Inc and Tesco PLC as case studies. During this presentation, I will explain what marketing is as well as how it can affect Apple and Tesco so that I can work towards the P1 of Unit 3 in Business Studies which is called 'Marketing'. Pricing Strategies Firms think very carefully about the price to charge for their products. There are a number of factors to take into account when reaching a pricing decision: Customers - Competitors - Costs. There are times when businesses are willing to set the price of a product below unit cost. They use this loss leader strategy to gain sales and market share. An example of the 'loss leader' strategy is the 'Bugatti Veyron' supercar. The car is made by the VW group and uses 1000 BHP to reach speeds of up to 253 mph. The car sells for around £1 million. The technology used in the car is so advanced that the VW group spend approxiamately £7.5 million on building just one car netting them an estimated loss of £6.25 million on each car they sell. Pricing New Products A business can choose between two pricing tactics when launching a new product: - Penetration pricing means setting a relatively low price to boost sales. It is often used when a new product is launched, or if the firm’s main objective is growth. - Price skimming means setting a relatively high price to boost profits. It is often used by well-known businesses launching new...
Words: 1885 - Pages: 8
...leadership and how they contribute to leader effectiveness; to relate implications from classic studies and modern theories of leadership; to discuss the research findings on leadership roles and activities, especially as they relate to successful and effective leaders; and to identify and analyze the skills needed for effective leadership of today’s organizations. II. TEACHING NOTES AND REVIEW OUTLINE A. Leadership roles are changing in today’s dynamic, global environment. 1. Experts state that five key leadership roles will be essential for successful managers in the next decade: a. providing a strategic vision to motivate and inspire; b. empowering employees; c. accumulating and sharing internal knowledge; d. gathering and integrating external information; and e. challenging the status quo. 2. New trends, such as telecommuting, virtual organizations, and technological advances, affect the practice and study of leadership. B. A leader’s “style” refers to the way in which he or she influences followers. Classic studies and modern theories have implications for leader style. 1. The Hawthorne studies and McGregor’s Theories X and Y delineation drew attention to the need for humanistic styles of leadership. 2. The Iowa studies examined the impact of autocratic, democratic, and laissez faire styles; the Michigan group found...
Words: 2764 - Pages: 12
...Since the early 1800’s women have struggled and strived to obtain equal rights of the average man. It was not up until 1920 when women were even granted the right to vote and it was not until 1981 when the United States finally appointed a woman Supreme Justice (Weinbaum). It has been a long and tedious process to acquire equal rights for women and fairness in politics. After over two centuries, women have almost completely overcome the gender barrier and established an equal dominant role in society as men. However, the recent provocative portrayals of women in the media have questioned the idea that, if in fact, the years spent overcoming this gender hardship was to ultimately come back to square one. With television programs such as “The Bachelor” presenting a dozen women competing for the attention of one man and television commercials highlighting a woman's thigh to sell sneakers, it is difficult for society and especially the youth to not to be influenced by the overpowering message to objectify women (Coleman). Television shows portraying woman in explicit dogmatic behaviors like “Flavor of Love” or “The Bachelor” make it difficult for the everyday women to process exactly why the media allows such depictions of women to be viewed and accepted around the world. According to author Breanna Coleman, “Television programs show slender, unrealistically curvaceous, and vulnerable young women, who are dependent on male figures for strength and survival, not their own sense...
Words: 1216 - Pages: 5
...In high profile cases, prosecutors are often their own worst enemies. The pressure to succeed too often causes prosecutors in the spotlight to make strategic and ethical decisions that can backfire against their case. Several recent high-profile cases illustrate this problem: (1) the Michael Jackson child molestation trial, (2) the Jesse James Hollywood murder prosecution, and (3) the clemency proceedings of murderer Michael Morales. This essay is not intended to embarrass any particular prosecutor. Indeed, prosecutors in high-profile cases face a particularly difficult task. Each decision they make is put under a microscope by the media and its legal commentators.2 Defense lawyers are quick to claim prosecutorial misconduct, 3 knowing that ∗ Professor of Law, William M. Rains Fellow & Director, Center for Ethical Advocacy, Loyola Law School, Los Angeles. The author wishes to express her gratitude to her fabulous research assistants, Shawn Domzalski and Jeffrey Jensen, for their help with this Essay. As always, their assistance was invaluable. Thank you also to the staff and editors of the Loyola Law School Law Review for their fine editorial assistance. Finally, thank you to Sammy and Marci Maniker-Leiter for their daily inspiration. 1. MODEL CODE OF PROF’L RESPONSIBILITY EC 1–2 (1981). 2. For the ethical responsibilities of prosecutors in evaluating these cases, see Erwin Chemerinsky & Laurie Levenson, The Ethics of Being a Commentator III, 50 MERCER L. REV. 737 (1999); Erwin...
Words: 826 - Pages: 4
...Issues of Time management at a workplace in Kazakhstan Akhtanova Madina Suleyman Demirel University Kazakhstan, Kaskelen Faculty of Economic and Administrative Sciences Specialty: Finance Email: madina-akhtanova@mail.ru Abstract Nowadays conditions of rapid rise of competition around the world induce companies to pay attention to absolutely new fields of management. This research concentrates on the field , called Time management. The paper here looks at whether Kazakhstan companies use and have good time management techniques and if they apply Stephen R.Covey’s popular theory of The Seven Habits of Highly Effective people. The purpose of this study is to examine the omissions of Kazakhstan companies in this issue and find the ways of correction. The sample of 85 companies, locating in Almaty, Astana, Shymkent and Aktobe has chosen to participate in this research. Data was collected through the results of well-constructed questionnaires and by the agency of general managers of companies. Questionnaire was distributed to all potential respondents. A total of 76 companies returned the completed questionnaire. The finding shows that most companies have placed low emphasis on company time management. In addition, the results identifies that only small portion of companies are familiar with the book «The Seven Habits of Highly Effective people» by Stephen Covey. With greater competition in the globalized market, this research implicates that Kazakhstan companies also should...
Words: 1874 - Pages: 8
...------------------------------------------------- ------------------------------------------------- Is the increasing digitisation of our lives making people more isolated? Is the increasing digitisation of our lives making people more isolated? Word Count: 2086 Word Count: 2086 CIS11 Information Methods Assignment 1 CIS11 Information Methods Assignment 1 Abstract This report outlines the degree to which the increasing digitisation on society is enabling a rise in connectivity amongst peoples, community and society as has never before been seen in any other era. The below argument focuses on the use of social media and online communities as a growing form of interconnectedness and the shift in the traditional form of communication. Looking further into the benefits of digitisation on our lives age demographics of the young and older generation as well as the change in the traditional work place model, shows differences in the approach and application of connecting but the overall incorporation of information communication technology in communicating with people and society. Introduction The digitisation of society occurred almost overnight with information communication technologies integrating itself into almost every facet of daily life. We wake up to the alarm that was set on our iPhone to the tune we downloaded from iTunes. Cars with GPS, iPod connectivity and Bluetooth take us to work where we sit down at a computer for the next eight hours. Society has accepted...
Words: 2727 - Pages: 11
...Advanced Accounting Beams Anthony 11th Edition Solutions Manual Click here to download immediately!!! http://solutionsmanualtestbanks.blogspot.com/2011/10/advanced-accountingbeams-anthony-11th.html ----------------------------------------------------------------------Advanced Advanced Advanced Advanced Accounting Accounting Accounting Accounting Beams Beams Beams Beams Anthony Anthony Anthony Anthony 11th 11th 11th 11th Edition Edition Edition Edition Solutions Solutions Solutions Solutions Manual Manual Manual Manual -------------------------------------------------------------------------***THIS IS NOT THE ACTUAL BOOK. YOU ARE BUYING the Solution Manual in e-version of the following book*** Name: Advanced Accounting Author: Beams Anthony Edition: 11th ISBN-10: 0132568969 Type: Solutions Manual - The file contains solutions and questions to all chapters and all questions. All the files are carefully checked and accuracy is ensured. - The file is either in .doc, .pdf, excel, or zipped in the package and can easily be read on PCs and Macs. - Delivery is INSTANT. You can download the files IMMEDIATELY once payment is done. If you have any questions, please feel free to contact us. Our response is the fastest. All questions will always be answered in 6 hours. This is the quality of service we are providing and we hope to be your helper. Delivery is in the next moment. Solution Manual is accurate. Buy now below and the DOWNLOAD LINK WILL APPEAR IMMEDIATELY once payment is...
Words: 19905 - Pages: 80
...1 The Foundations of International Society 2013-2014 Part I: Politics 2 (International Relations I) Paper organiser: Professor Christopher Hill (POLIS): Room 105, Alison Richard Building Email: cjh68@cam.ac.uk Lecturers: Professor Hill (CH), Dr Elisabetta Brighi (EB), Dr Aaron Rapport (AR) and Dr Stefano Recchia (SR). Aims and Objectives The course aims to introduce students to the subject of International Relations (IR), whose main focus is the nature of politics at the international level. Students will acquire the empirical and conceptual foundations needed to understand a world political system which cannot be accurately described as either pure anarchy or a coherent form of ‘global governance’. The starting point is the notion of ‘international society’, which refers to the set of institutions and common procedures generated by states over the last three and a half centuries in their attempts to achieve some minimal form of co-existence, but which has gradually evolved to include many non-state actors and different levels of activity – diplomatic, economic and cultural, as well as that of military competition. By the end of the course you should be able to have an informed discussion about: the historical origins of the present system; what is distinctive about international politics as opposed to politics inside the state; and the main challenges which confront humanity in the twenty-first century. You will also acquire a basic familiarity with the main theories needed...
Words: 12326 - Pages: 50
...to know and love, is considered to be the Jobs’ era. Steve Jobs was ousted from the organization during his 1985 resignation, and eventually brought back as a part of the acquisition of NeXT. He was eventually named the permanent CEO of Apple in 2000 and ultimately sculpted Apple into the revolutionary organization it has become today. Apple has been able to become a revolutionary organization because Steve Jobs implemented a different business strategy than his predecessors. According the case study, “Much of Apple’s turnaround could be credited to Steve Jobs, who had idea after idea for how to improve the company and turn its performance around. He not only consistently pushed for innovative new ideas and products but also enforced several structural changes, including ridding the company of unprofitable segments and divisions (C-143, Thompson).” Through the elimination of Apple’s less useful operations the organization was able to consolidate resources in order to concentrate on innovating, differentiating, and developing new and/or existing products. Apple has applied this strategy to its computer, digital music, tablet, and phone lines to a great deal of success. The most abundant strategy which affects all Apple’s products is how they are differentiated from the competition. From the hardware to the software, an average consumer could easily recognize an Apple product from the competition. An example from the case tells us that, “Apple’s proprietary operating system and...
Words: 2936 - Pages: 12
...Abstract…………………………………………………………………………………………...1 Introduction…………………………………………………………………………………….....2 Part I: the management style of Steve Jobs……………………………………………………….2 Part II: Steve Jobs' presentation style……………………………………………………………..6 Conclusion………………………………………………………………………………………...8 References……………………………………………………………………………………...…8 Abstract Steven Jobs and “Apple” are excellent examples to demonstrate the correlation between leadership and management. There are lots of different studies on how Steve Jobs, the “Apple’s” chief executive officer (CEO), is leading the company to success. However, the main purpose of our work is not to analyze each of them, but to see what explanation of the company’s success can be found in certain articles, literature reviews and what can be learnt from Jobs’ way of presenting a product. Results of some findings have proved that the management style of the “Apple” CEO makes the company successful. Then, as soon as the mentioned CEO starts to speak, his presentation informs, entertains and inspires, capturing the audience. The simple techniques he uses can be borrowed by anyone for any kind of presentation. The value of this report is in depicting the management and leadership related issues when Steve Jobs is taken as a role model. Introduction “Innovation distinguishes between a leader and a follower” * Steve Jobs By now “Apple” is one of the most well known brands in the world. The rising of the company has started in 1997 when Steven...
Words: 3253 - Pages: 14
...Mergers and Acquisitions are much more than just a name change on the premises and changing company branded material and policies. Mergers and acquisitions (M&A’s) are notoriously risky, and international M&A’s are even more so. Numerous studies on M&A’s, show that success is not always guaranteed. To the contrary, the biggest percentage of (costly) M&A’s, do not achieve goals and set objectives. Mercer Human Resource Consulting, after examining the evidence, has concluded that as many as 60–70% of M&A’s fail to deliver their intended benefits. Another study by CFERF 2 claims that 75% of the deals have failed or underperformed. Although it is clear that some of these unsuccessful ventures are due to financial and market factors, the root cause of a considerable number of failures lies in disregarded HR issues and activities. Some of the main (HR- people) mistakes in mergers and acquisitions are: o HR not being involved early in the game o Lack of culture blending and misaligned values- do not underestimate cultural differences o No clarity on mission and vision o Communications, communications, communications – lack of it in the main Other research has shown that only 1/5th of international M&A’s add to shareholder value. Why is this the case? What contributions can and should the HR function make to the successful management of an international M & A’s? Bringing together senior executives, research conducted by CIPD and Mercer HR Consulting 3 has documented the following learning’s...
Words: 1723 - Pages: 7
