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Case on Grievance Handling
Durai, P. (2010). Naveen Sugars Pvt Ltd. In Human Resource Management (pp.515-516).
Dorling Kindersley (India) Pvt. Ltd. Licensees of Pearson Education.

Naveen Sugars (P) limited is a large private company employing about 2,000 workers. It has an annual turnover of Rs. 2.91 billion. The HR department of the company is headed by Mr.
Arvind, an expert with MA (in human resource management) and BL degrees. Naveen Sugars is a strongly unionised company with nearly 75 per cent of the employees belonging to the only union in the company and the management of this company had a cordial relationship with its employees and their union. However, a recent incident occurred in the crushing division of this company that has strained this relationship.
Mr. Rajesh is a shop level union representative with nearly 20 years of service in the company.
He is around 49 years of age and has been employed in the Crushing Division. Of late, he has not been performing well at work. When the HR manager tried to find out the reason from his friends in the factory, they revealed that he had acute family problems and was depressed. One day, while on duty in a day shift, Rajesh had left his workplace without proper permission and returned after nearly two hours. However, his immediate superior prevented him from resuming the work. Enraged by the refusal, Rajesh engaged in a fierce argument with that superior and misbehaved with him. He also disrupted the work of his co-workers and abused all those who did not support him. Rajesh was immediately suspended from duty pending enquiry and charged with dereliction of duty and disrupting work of the company while on duty.
But before the management could proceed with further disciplinary action, Rajesh submitted an application stating that he could not continue in the employment of the company on account

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