...Presented to: Professor Dickson Jay Comm 401, Section DD Individual MidtermStrategic Management Case Analysis –Tata Consulting ServicesMarch 3rd, 2016 | Concordia University John Molson School of business 1. Problem statement According to the case, in the fiscal year of 2007, TCS made revenue of 4.3 billion USD, and had three goals by 2010. It wanted to reach revenue of $10 billion, differentiate itself from Indian competitors, and target the industry’s global leaders. TCS understood that in order to remain India's largest IT service company and achieve it's "10 by 10" goal, it needed to enhance it's strategy and differentiate itself from other competitors domestically and globally. TCS therefore created the "Experience certainty" campaign. This growth strategy that is based on differentiation positions TCS as provider of operational excellence, relative to its Indian and global competitors. The challenge here is whether or not TCS is able to translate the strategy into an action plan. The problem with the promise of quality is that, it lies in the hands of TCS’employees. The CEO can promise all the quality he wishes, but if his employees are not working towards providing high quality services, the strategy would fail. So we ask, is TCS certain they can provide their clients with quality? 2. Internal Analysis Evaluation of current position In early 2001, TCS aspired to be one of the top 10 global IT services companies by 2010. By 2006, it had already achieved...
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...Comparative study of HR Policies and Practices of Indian IT Sector: An Analysis of TCS, WIPRO, Cyberthink & Pitney Bowes - Sunita Shukla, Dr. Akshat Dubey and Dr. Savita Singh Abstract: This article provides an comparative analysis of HR practices followed by high growth IT Industry. Four major IT companies wiz. Tata Consultancy Services (TCS), WIPRO Infotech, Cyberthink infotech Pvt. Ltd., Pitney Bowes Map info were selected for the purpose of the study. HR policies and practices of these four IT companies were compared on the different HR functions i.e. recruitment and selection, selection process, training and development, performance appraisal, employee benefits and compensation management system, to analyze whether these companies resemble or differ with each other when it comes to the application of these terms into practice. Key Words: Information Technology, HR policies and practices, recruitment and selection, selection process, training and development, performance appraisal, employee benefits and compensation management system Introduction: The Indian information technology (IT) industry has played a key role in putting India on the global map and is now envisioned to become a US$ 225 billion industry by 2020. Over the past decade, the Indian IT-BPO sector has become the country’s premier growth engine, crossing significant milestones in terms of revenue growth, employment generation and value creation, in addition to becoming the global brand ambassador...
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...all people who perform its activities. Human resource management (HRM) is concerned with the personnel policies and managerial practices and systems that influence the workforce. In broader terms, all decisions that affect the workforce of the organization concern the HRM function. The activities involved in HRM function are pervasive throughout the organization. Line managers, typically spend more than 50 percent of their time for human resource activities such hiring, evaluating, disciplining, and scheduling employees. Human resource management specialists in the HRM department help organizations with all activities related to staffing and maintaining an effective workforce. Major HRM responsibilities include work design and job analysis, training and development, recruiting, compensation, team-building, performance management and appraisal, worker health and safety issues, as well as identifying or developing valid methods for selecting staff. HRM department provides the tools, data and processes that are used by line managers in their human resource management component of their job. What is the focus of HRM department? “The HRM focus should always be maintaining and, ideally, expanding the customer base while maintaining, and ideally, maximizing profit. HRM has a whole lot to do with this focus regardless of the size of the business, or the products or services you are trying to sell.” (Dr. James Spina, former head of Executive Development at the Tribune Company)...
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...Top Three Business option that I prefer to be Engaged I believe I am on the right path to achieve my goals. I now anxiously await the next phase in my development. I know that my skills along with my experience will continue to aid in achieving my long-term objective. Hospitality Service Sector Hospitality Industry is growing very rapidly and Nepal has tremendous potential for tourism development because of its unique natural and cultural heritage. Now in Nepal, tourism policy has been formulated with the aims of: increasing national productivity and income; increasing foreign currency earnings; creating employment opportunities; improving regional imbalances and projecting the image of Nepal more assertively in the international arena; through the development and diversification of the Hospitality industries. Information Technology Information Technology (IT) is a broad term that includes all aspects of managing and processing information and related technologies. Information technology professionals are responsible for designing, developing, supporting and managing computer hardware, computer software, and information networks, including the Internet. The real world applications of information technologies can be found everywhere. In fact, IT is likely already a part of your life in ways you may not even be aware. Volunteer or join a board One of the best ways to keep our skills up to date is simply using them. Nonprofit organizations are always looking for skilled...
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...Competitor analysis: Website & Thought leadership Report by Rashmi Singh (PGDM No: 10098) Work carried out at Tata Consultancy Services, Bangalore, Karnataka Submitted in partial fulfilment of the requirement of Summer Internship Programme Under the Supervision of Mr. Ashish Shetty, Marketing Lead, Insurance ISU, TCS, Bangalore SDM Institute for Management Development Mysore, Karnataka, India (June 2011) SDM IMD INSTITUTE CERTIFICATE This is to certify that Ms. Rashmi Singh, undergoing PGDM program 2010-12 at this institute has successfully completed the Summer Internship Programme on the project titled ―Competitor Analysis: Website and Thought Leadership‖ at TCS, Bangalore, from April 01, 2011 to May 31, 2011 as a partial requirement for completion of his PGDM curriculum. Prof. Govinda Sharma Internal Faculty Guide SDM IMD, Mysore. Date: 24/06/2011 Place: Mysore Summer Internship Project Page 2 SDM IMD Acknowledgement I take this opportunity to extend my sincere gratitude to our guides at Tata Consultancy Services, Mr. Ashish Shetty and Ms. Varsha Nair who spent a lot of time mentoring and guiding us. The insurance ISU was a completely new arena for us. We stumbled a few times, yet they have been very patient and supportive with us, always encouraging us to give our best. I also thank the Academic relationship manager, TCS, Mr. Chandra Koduru, for helping us with the joining formalities and induction program. I would also like to thank Prof. N. R. Govinda Sharma...
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...Institute of Technology Summer 1985 Designing Global Strategies: Comparative and Competitive Value-Added Chains No Bruce Kogut tC op yo Volume 26 Number 4 Do Reprint 2642 This document is authorized for use only by Fernando Juarez until October 2010. Copying or posting is an infringement of copyright. Permissions@hbsp.harvard.edu or 617.783.7860. PDFs I Reprints I Permission to Copy I Back Issues Electronic copies of MIT Sloan Management Review articles as well as traditional reprints can be purchased on our web site: www.mit-smr.com or you may order through our Business Service Center (9 a.m.-5 p.m. ET) at the phone numbers listed below. op yo To reproduce or transmit one or more MIT Sloan Management Review articles by electronic or mechanical means (including photocopying or archiving in any information storage or retrieval system) requires written permission. To request permission, use our web site (www.mit-smr.com), call or e-mail: rP os t MITSloan Management Review Toll-free in U.S. and Canada: 877-727-7170 International: 617-253-7170 e-mail:smrpermissions@mit.edu To request a free copy of our reprint catalog or order a back issue of MIT Sloan Management Review, please contact: MIT Sloan Management Review 77 Massachusetts Ave, E60-100 Cambridge, MA 02139-4307 Do No tC Toll-free in U.S. and Canada: 877-727-7170 International: 617-253-7170 Fax: 617-258-9739 e-mail:smr@mit.edu This document is...
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...MP-APPENDIX B STUDENT MARKETING PLAN FOR “myEcare.com” My Tran Nguyen Marketing Unit 7 6/17/12 A Marketing Plan Presented by: My Tran Nguyen Table of Contents Page 1. Background 1 2. Strategic Focus and Plan 1 Mission Statement 1 Goals 1 Competitive Advantage 2 3. Situation Analysis 2 SWOT Analysis 2 Competitor Analysis 3 Company Analysis 3 Customer Analysis 4 Customer Analysis 4 4. Market-Product Focus 4 Marketing and Product Objectives 4 Market-Product Grid 5 Target Markets 6 Points of Difference 6 Positioning 6 5. Marketing Program 7 Product Strategy 7 Price Strategy 7 Promotion Strategy 8 Place Strategy 8 6. Financial Projections 9 Break-even Analysis 9 7. Organization 9 8. Implementation Plan 9 9. Evaluation and Control 10 Possible Deviations 10 Possible Solutions 10 10. Bibliography 1. Background myEcare.com is the premier website to find child care services for parents and caretakers. After realizing that there are no dependable places on the web to search for a child care provider, myEcare.com was set up. In this business plan, the childcare service of MyEcare.com is introduced as an online marketplace and the strategies are outlined to bring in customers from all over America. The competitive settings, opportunities, strengths...
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...Organization development (OD) is a deliberately planned, organization-wide effort to increase an organization's effectiveness and/or efficiency and/or to enable the organization to achieve its strategic goals. The primary purpose of OD is to develop the organization, not to train or develop the staff. “Interventions” are principal learning processes in the “action” stage of organizational development. Interventions are structured activities used individually or in combination by the members of a client system to improve their social or task performance. They may be introduced by a change agent as part of an improvement program, or they may be used by the client following a program to check on the state of the organization's health, or to effect necessary changes in its own behavior. TATA CONSULTANCY SERVICES (TCS) * About the company Tata Consultancy Services Limited (TCS) is an IT services, business solutions and outsourcing organization that delivers real results to global businesses, with a high level of certainty. TCS offers a consulting-led, complete and integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development. * Intervention I: PROPEL- CULTURE BUILDING AT TCS (Human Process Intervention) PROPEL was introduced as a revolutionary intervention with the dual objectives of facilitating the exchange of ideas and helping in immediate problem solving...
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...Microeconomic Analysis | Prof. Pedro Pita Barros / Guido Maretto Class: TA - Room: 209 2229 | Investments | Prof. Pedro Santa Clara Class: TB - Room: A223 2237 | Financial Econometrics | Prof. Paulo M. M. Rodrigues Class: TA - Room: A223 2414 | Financial Management | Prof. Melissa Prado Class: TA - Room: 219 2430 | Advanced Marketing | Prof. Jorge Velosa Class: TB - Room: 219 2430 | Advanced Marketing | Prof. Jorge Velosa Class: TA - Room: 219 2414 | Financial Management | Prof. Melissa Prado Class: TB - Room: 240 2253 | Corporate Finance | Prof. Cláudia Custódio Class: TB - Room: A102 2422 | Strategy I | Prof. Guido Maretto Class: TC - Room: 217 2186 Econ | Mastering Your Own Career | CMO Class: TA - Room: A223 2432 Mgm | Mastering Your Own Career | CMO Class: TA - Room: 217 09:30 - 11:00 2237 | Financial Econometrics | Prof. Paulo M. M. Rodrigues Class: TA - Room: A102 2431 | Marketing Management | Prof. Victor Centeno Class: TA - Room: 217 2430 | Advanced Marketing | Prof. Victor Centeno Class: TC - Room: 209 2422 | Strategy I | Prof. Guido Maretto Class: TA - Room: 219 2336 | Human Resources Management | Prof. Rita Campos e Cunha Class: TB - Room: 217 2431 | Marketing Management | Prof. Luísa Agante Class: TB - Room: 240 2336 | Human Resources Management | Prof. Filipa Castanheira Class: TC - Room: TBC 2336 | Human Resources Management | Prof. Rita Campos e Cunha Class: TA - Room: 240 2188 | Microeconomic Analysis | Prof....
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...India’s Largest E-gov. Project Panchdeep Project(ESIC) Implemented and Supported currentlybyWipro A Business Case for ESIC Submitted By:Himanshu Sirohi Roll Number:- 11810030 Department Of management Studies IIT Roorkee Contents 1.Introduction 1.1 Project Name 1.2 Project Team 1.3 Project Description 2. Background and Problem Description 2.1 Why use IT Enablement Services 2.2 Five Phases or pillars of the Project 3. Measurable organization Value (MOV): 3.1 Financial and Strategic benefits 3.2 Customer Benefits 3.3 Operational Benefits 3.4 Quantifying Measurable Organization Value 4. Analysis of Alternatives 5. Total Cost of Ownership 6. Total Benefits of Ownership 7. Key Figures 7.1 Cash Flows 7.2 Total Costs 8. Evaluation of Alternatives 9. Recommendations 1. Introduction: 1.1 Project Name: Panchdeep Project. Digitization of Employees' State Insurance Corporation's (ESIC) operations 1.2 Project Team: The project consists of 5 Teams:1. 2. 3. 4. 5. 6. SI Team: MIT Team: BSD Team: MIT Remote: Network Team: Consultants Implementation team Maintainance Team Development Team Remote Support Team Networking Team 1.3 Project Description: ESIC is a statutory corporation under the ministry of labor and employment, Government of India. ESIC intended to implement the project, which is aimed at improving healthcare services to its beneficiaries by providing online facilities to employers and insuring people for registration, payment of premium and disbursement of...
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...rP os t Sw W12079 STRATEGIC SOURCING AT WHIRLPOOL CHINA: FINDING THE IDEAL SUPPLIER op yo Dr. Martin Lockstrom, Thomas E. Callarman and Shengrong Zhang wrote this case solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. Richard Ivey School of Business Foundation prohibits any form of reproduction, storage or transmission without its written permission. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Richard Ivey School of Business Foundation, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail cases@ivey.uwo.ca. Copyright © 2012, CEIBS Version: 2012-06-19 tC It was April 10, 2011, when Gianluca Castelletti, head of Whirlpool’s Asia International Procurement Office in Shanghai, was informed by his colleagues that the company was about to launch a new refrigerator model in just six months. With the current worldwide focus on energy saving, and as one of the biggest home appliances producers, Whirlpool China planned to introduce a new energy-efficient refrigerator. No Castelletti immediately spotted a challenge in Whirlpool...
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...Boeing was making “excellent progress on the development of the 7E7 and continues to be on track to seek authority to offer the airplane.” on June 16, 2003, at the prestigious Paris Air Show. In order to proceed with the project, Bair sought a firm commitment from Boeing’s board of directors in early 2004. If the board approved the plan, he could start collecting orders from airlines and expect passengers to start flying on the new jets in 2008. Between now and his recommendation to the board, he would need to complete a valuation of the 7E7 project and gain the support of Boeing’s CEO, Philip Condit, and the other senior managers. Two aspects should be considered to solve the problem. The first aspect is whether this project can bring strategic advantage to the company. The second aspect is whether the cost of capital is less than the estimated rate of return. 7E7 is twin-aisle aircraft. Exhibit 4 shows aircraft distribution forecast of Boeing and Airbus (Boeing and Airbus almost occupies the global commercial aircraft market). As the data shows, Boeing forecasts that twin-aisle aircraft occupies 45% of the future 20-year market share, while Airbus gives a 35% forecast. This shows that twin-aisle aircraft has a great market in the foreseeable future. Boeing needs to have a competitive product to win the market. The 7E7, while carrying between 200 and 250 passengers, would be capable of both short,...
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...Leadership Diary Individual Task April 2012 – September 2013 The purpose of the case study The team decided to co-write a diagnosis case study based on one member’s idea enriched by the other members’ own experiences. They successfully coordinated meeting off-site, presenting their ideas and analysing organizational change and human issues and their possible solutions focused on strategic leadership, culture values and international change in a Mergers and Acquisitions context affecting an international Telecoms group. This process fostered effective teamwork and communication through social networking, information sharing and group learning. A brief confidential interview with an employee from “Water Group” working in HR Audit Department, led the team to make many assumptions regarding the corporate strategy and the social climate prevailing during the integration phase. The names, the dates, the figures of the companies and people involved were modified and coded to protect confidentiality and anonymity: “Water Group” or “Water TC” acquired “Wind Telecom”. Keywords: Coordination, control, interpersonal, structure conflict, change, M&A, succession planning, organizational learning, change processes, frameworks, inertia, obstacles, adaptation of innovations, local context and cultural framing. |Table of contents: ...
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...Business Strategy United Parcel Service (UPS) Overview United Parcel Service, Inc. was founded in 1907 as a private messenger and delivery service in Seattle, Washington. Today, UPS is the world’s largest package delivery company, a leader in the U.S. less-than-truckload industry and the premier provider of global supply chain management solutions. It deliver packages each business day for 1.6 million shipping customers to 8.2 million receivers ("consignees") in over 220 countries and territories. In 2014, it delivered an average of 18.0 million pieces per day worldwide, or a total of 4.6 billion packages. Total revenue in 2014 was $58.2 billion. It are a global leader in logistics, and it create value for its customers through solutions that lower costs, improve service and provide highly customizable supply chain control and visibility. Customers are attracted to its broad set of services that are delivered as promised through its integrated ground, air and ocean global network. Its services and integrated network allow shippers to simplify their supply chains by using fewer carriers, and to adapt their transportation requirements and expenditures as their businesses evolve. Across its service portfolio, it also provide control and visibility of customers’ inventories and supply chains via its UPS technology platform. The information flow from UPS technology drives improvements for its customers, as well as for UPS, in reliability, flexibility...
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...Table of Contents Page 1. Background …………………………………………………………………. 1 2. Company Description ……………………………………………………….. 1 3. Strategic Focus and Plan…………………………………………………….. 1 • Mission Statement……………………………………………………... 1 • Goals…………………………………………………………………… 2 4. Competitive Advantage ……………………………………………………… 2 5. Situational Analysis ………………………………………………………….. 3 • SWOT Analysis…………………………………………………………. 3 • Environmental Forces…………………………………………………… 3 • Consumer Analysis……………………………………………………… 4 6. Market product Grid ………………………………………………………… 5 • Service Offering………………………………………………………... 6 • Service Strategy………………………………………………………… 6 7. Break-Even Point …………………………………………………………….. 6 8. Marketing Program ………………………………………………………….. 10 • Promotion Strategy…………………………………………………….. 10 • Promotion Schedule……………………………………………………. 11 • Promotion Strategy (cont.)……………………………………………… 12 9. Implementation Phase …………………………………………………………. 13 10. Executive Summary ……………………………………………………………. 14 11. Bibliography …………………………………………………………………….. 16 Company Description Kids “R” Us Babysitting Service is a new and local child care service located in Harlingen, TX. After performing a brief survey to the local families in Harlingen, their main concern was trustworthy and reliable child care in the evening hours at their home. Reva Leanna Rodriguez, founder of Kids “R” Us Babysitting Service, knew this was exactly what the families of Harlingen needed. Kids “R” Us offers local babysitting services for...
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