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Strategic Factors

In: Business and Management

Submitted By amazingmishi
Words 8418
Pages 34
INTERNATIONAL JOURNAL OF COMPUTERS
Issue 4, Volume 6, 2012

Strategic and tactical success factors in ERP system implementation
K. Curko1, D. Stepanic2, M. Varga3
Abstract— In order to successfully implement an ERP system it is necessary to properly balance critical success factors. By researching what the critical success factors in ERP implementation are, why they are critical, and to what extent they are relevant to users, consultants and suppliers, this paper seeks to identify critical success factors in ERP implementation and to understand the impact of each factor on the success of ERP system introduction. This paper lists ten critical success factors (CSF) providing two points of view: strategic and tactical. These are: top management support, a business plan and vision, top management support, change management program, project management, implementation strategies, project team, business process modeling and minimal customizations, monitoring and performance evaluation, software development, testing and troubleshooting, legacy systems.

Keywords— ERP implementation, critical success factors, IT project, management
I. INTRODUCTION
Complex IT projects, such as developing and especially implementing ERP systems often fail.
Many studies indicate a small success rate in terms of exceeding the time limit, budget and poor functionality of the new system. Successful ERP projects bring great benefits to the company, but can also be devastating to organizations that fail to deliver. The aim of this paper is to further investigate the critical factors affecting the successful ERP implementation and to determine how they can reduce the failure rate.
There is extensive literature about ERP implementation issues, however due to high failure rate new research is necessary in this area, which may lead to new discoveries and
thus…...

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