Below is a strategic exhibit of our think at Marcel’s Cremation that will feel will help us become a better organization and will drive us to meet our goals. The first question we ask ourselves is how we will meet our financial goals. The way we anticipate doing this is by setting realistic goals and keeping our overhead low. The market will allow us to be successful by simple averaging 3 walk in customers a week and having a funeral home cliental that provides us with at least 10 cremations per week. We feel that these are realistic goals that we can achieve. The key will be marketing and it will be important to save excess income when the weeks are better than the average so that we can endure during the slow times.
The next question is directed toward customer service we must make sure that we are offering the very best service so that the consumer will be satisfied with our services. This may translate to repeat service or to word of mouth marketing which in turn will help us to attract more consumers which will increase the profitability of the company which will help us meet our financial goals. Since our business is service based the best thing we can do as an organization is to treat our consumers with the very best care and dignity.
Which bring us to growth as a company, if we provide great service and we meet our consumer and financial goals then we will be able to amass the need capital to expand. Expansion is going to be very important because by expanding the business will continue to meet the goal and vision of the organization. Each goal plays off of the other, happy consumer lead to financial relief and financial relief will lead to growth of the organization. It is almost like a never ending cycle where each goal help us to reach the next.
Education of staff will be gain from continuing education and from the work experience itself. We at Marcel’s