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Strings Attached: A Case Study

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Grant (2012), has presented in Strings Attached: Untangling the Ethics of Incentives, a guide in which persons engaged in leadership functions could use as tool analyze in-depth various perspective as to how incentives and rewards are to be utilized to motivate a behavior that a person would not normally do under normal circumstances. A triad of basic standards of measurement has been developed to determine how an incentive measures up against ethical and moral standards. Further, incentives should be exercised in ways that allows for among other things legitimacy, voluntariness, and the character of the leaders and how incentivization influences the behavior of persons and the culture of the organization.

I will present in this paper my experiences with applying new behaviors in ethical ways and how I and co-leadership partners intend to use and implement incentives as …show more content…
The students, our primary customers, represent all disciplines of study and are located in the US states, international including student participating in the university’s distance online learning programs. The services provided include admissions, registrar, financial aid, Bursar and technical support. The center is managed by a co-leadership team consisting of three-persons with a combined experience of some 30 years in call center management. Each managing member is directly responsible for supervising a team of twenty-five or more representatives. The diversity of the student body is an asset. At the same time it presents daily challenges to representatives to ensure that basic ethical standards are adhered to and that representatives are cognizant of cultural variances, so as not to compromise student’s personal

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