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Student Satisfaction

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Title: student’s satisfaction toward facilities and services provided College Poly-tech Mara Kuala Lumpur
1.1 Introduction
The first chapter attempt to discuss the background of the study, which provides a general idea on the scope of the study. In addition, this chapter presents the identified research problem and it followed by the objective of the study. Then this chapter will proceeds with the explanation of the importance of the study. The main focus of this study is about student’s satisfactions towards facilities and services provided by College Poly-Tech Mara Kuala Lumpur (KPTM).
Based on Lawrence, O. Picus, et al., Services it can be concluded that there is essentially no relationship between the quality of school facilities and student
…show more content…
Satisfaction is a function of relative level of expectations and perceives performance. The expectations may go as far as before the students even enter the higher education, suggesting that it is important to the researches to determine first what the students expect before entering the university. Based on Ibrahim a, Ab Rahman b, M.Yasin, et al., 2012 stated that services quality is an important factor in the education and training and has received significant attention.
Education and training institutions need to ensure that the services provided will give the customer a positive impression. Getting feedback from customer towards service provided is a must to ensure the quality of services can be managed. The feedbacks received are very useful for evaluation and improvement. Now days, measuring student satisfaction in educational sector is compulsory. Perception of students on their programmers of study and on the complete range activities in their study are important to be
…show more content…
Service quality is variously defined as a component of customer or student satisfaction and vice versa. for example, cite a definition of satisfaction derived from a number of marketing experts which Elliott (1995) gives as “the emotional reaction to a specific transaction or service encounter,” but they go on to indicate that “satisfaction may or may not be directly related to the performance of the student

2.2.4 Improve facilities and services student’s satisfaction to acedemic performance.

According to Douglas and Barnes et al., 2006 With regard to facilities, students have ranked the importance of internet facilities very highly, reflecting the usefulness of connection to the Internet for research purposes and software packages for producing high quality word-processed documentation for coursework assignments and dissertations to student. This links well with the high ranking of the Learning Resource Centre where IT facilities can be accessed and books and journals sourced in “hard” copy or electronic copy. This stated that can help improve performance student in the

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