, 1. Argued that the major activities of management and leadership are played out differently; but both are essential to an organization: A) Jago B) Zaleznik C) Kotter D) Bass E) Burns

2. Argued that leaders and managers are distinct; they are different types of people: A) Jago B) Zaleznik C) Kotter D) Bass E) Burns

3. Leaders' power to provide pay raises and promotions is A) Reward B) Coercive C) Legitimate D) Referent E) Expert

4. The power Bill Gates had when he and Paul Allen started the Microsoft company: A) Reward B) Coercive C) Legitimate D) Referent E) Expert

5. Defining leadership as a process means A) It is an inborn trait or characteristic. B) It is a transactional event. C) It is focused on influence. D) It may only take place in groups. E) It requires shared goals.

6. The following is not one of the classifications for a definition of leadership: A) The focus of group process B) An artistic process C) A behavior D) A personality trait E) An instrument of goal achievement

7. The primary functions of management are A) Planning, organizing, staffing, and controlling. B) Forming, storming, norming, and reforming. C) Building, breaking down, rebuilding, and maintaining. D) Ruling, listening, adapting, and adjusting. E) Directing, framing, extending, and encouraging.

8. Some positive communication behaviors that account for successful leader emergence are A) Sense of humor, facial expressiveness. B) Asking questions, being flexible. C) Differentiating oneself from the group, challenging group norms. D) Being informed, initiating new ideas. E) Being dominant, speaking frequently.

9. Leadership definitions have evolved during the 20th century in the