BUSINESS AND ADMINISTRATIVE COMMUNICATION
TEACHER: RAY
06/03/2012
REPORT 30
ASSIGNMENT
PRESENTATION 20
EXAM 40
COURSE TIMETABLES
09/March * WRITING A REPORT CHAPTER 15-16,
12 March *morning chap 17 oral presentation
*afternoon team work chap 14
16 March *morning chap 10 11 12 write messages important for final exam
19 March *afternoon bring to teacher final report. team work writing report finished
20 March *oral presentation. Receive assessment form to evaluate performance.

CHAPTER 13: COMMUNICATION ACROSS CULTURES
Report writing requirement:
Suppose you are persons familiar
I was in position I leave my ideas for sby to start.
Hr teacher customer different aims.
Useful for them? To be in the shoes of the HR ? of the customer? In the shoes of
The new staff will work for us.
Learn, listen, flexible, open minded.
Be sensitive. Forget about your stereotypes. Try to diagnostic to know why u fail why u success.
Show your kindness to business people ( kids ). Grand pa have to work for the kids.
Have closer relationship before talking about. Never focus on stereotypes.
Dinner table, private situation. Chinese eats around table. Circle
Meeting is public situation.
Try to understand what the person likes? What does the Chinese like?
Culture has layers. With a new business with Mexican guy?
Find articles, news about Mexican, find information to set up relationship.
It s not enough. Learn about the country.
See powerpoint:
Swedish equality is important.
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RELATHIONSHIP 2
To write report from your experience, find differences between the cultures, find problems.
Identify differences.
China group orientated other individual orientated.
If your boss and colleagues are group orientated: you shouldn’t make excuses everytime.
Group o: never give excuse, communicate with your manage frequently, do not refuse a job. Take responsibility.
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RELATIONSHIP 3
APPRAISAL
CHINESE: if u want students to give you appraisal.
People judge not about the skills, they judge about kindness, sympathy, be kind to the classroom.
Appraisal process: the moment students take the box the teacher should nt be there. If you want to make suggestions to your boss, whether or not it can be accepted.
Who are you? How can you suggest that to me? In china. Gender, position, age, skills are relevant.
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HOW TO WRITE A REPORT?
HOW TO FIND A RELIABLE AUTOMOBILE SUPPLIER IN CHINA?
Who are you writing for? How can I analyze audience? 4.1 p43
To analyse the new staff, we need we have 3 labels:
To look at them as individual( characteristic personality, tendency,), united (groups: p44 age sex religion beliefs and lifestyles) and as organization cultures. Analyse them
Think about the new staff, how to
ORGANISATION
DISCOURSE COMMUNITY
SPEECH ABOUT THE SAME TOPIC:
MORNING : TO LAWYERS
AFTERNOON : ACCOUNTING
Different audiences =) different way of speech =) TO BE ACCEPTED
So it is important to know who is your audience?
The writing style must be different for lawyers and for accountant.
P60 wants us to reflect REFLECT
Why it is important? Take care of the audience.
How to know audience? Analyse who and where they are? What are they looking like?
AUDIENCE ANALYSIS
WHAT IS AUDIENCE BENEFIT OF MY REPORT?
READ P 60. What is the benefit for me as a audience?
Audience benefit : has to be 2 sentences in my reading.
“If my teacher is reading my report will read purpose statement and see the audience benefit.”
My report will help u to know how to cope with your fears.(reliable???) we need to pay attention to the “WORDING”. How to word??? See principles on P47 how to write 4 criteria: stress , benefit to audience, true demonstrated benefit, fi
The PROCEDURE:
Title:

How to find a reliable automobile supplier =)
The automobile Industry in China: A case study of the opportunites and challenges between an African buyer and a Chinese supplier. purpose statement

data IMPORTANT

A/ can support writer to be believed by a writer. ( can support the reader to believe you)
B/ the data can inspire ( give ideas to make improvements: a starting point).
Kind of framework that I can follow. Ideas should be organized. To know the relationship between the point we make. for example: after brainstorming different between Chinese and latin American people.
A,b,c,d,e,f ideas , need the framework to get things organized. For expel a=b b is linked with c.
Brainstorming the way to get ideas aim 1.
Aim 2 organize them.
Data gathering is to get ideas through reading and collecting ideas. I Need to insist on my purpose.
Data collecting process 1 collect-2 []select- 3use info should be relevant from good sources.
We need to compare sources in order to SELECT. (USEFUL FOR INTERVIEW). Summarize the same content located in different sources.
DON’T USE QUOTATION EVERYWHERE.

For details, see book ….. analysis suggestion

Recommandation
AUDIENCE : TEACHER, new staff, HR.
Why u suggest? Is it enough to ? how to persuade other to accept? Analyse data to set up a logic establish relationship between reasons and results?
I create a data: send email, intervieuw, get it from other sources formely ou informely (form of data)
What kind of data will we obtain? If we have time do survey which is more reliable. If no time, search in the internet. What kind of data are we looking for >>>?
12/03/2012
Reflect on your purpose message paragraph and the writing of audience benefit.
1 will the audience see this message as highly important
2 how much does the audience already known about the subject?
3 what aspect of the subject does the audience need to be aware of to appreciate your points?
4 will it be easy for the audience to do as you ask?
Will pay attention on the way to cite?
Use one style to cite.p519
Citation enhances credibility.
Attitude P77
It is better to start from their point of view. When u say something don’t put your emotions.
You ll be happy to hear that your scholarship has been renewed.
(Laisser le moi).
P55 you attitude.
Express in the way they want , do the best to benefit them.
Change sentences to suit to my audience. Forget “I”.
To say it is impossible,
You say it will possible in the future.
We have failed to finish taking inventory.
We will be finished taking inventory Friday. ( sounds it better).
After the first draft, revise a better way of wording.
Don’t use don’t /never/ negative words/ show anger/
Better say you would better, you can , you always, please,
P87-88-89
5 ways to be more polite.
(Less polite) Return the draft with any changes by next Tuesday.
(polite) Let me know by Tuesday whether you d like any changes in the draft.
P111
P126
Respond criticism
1Paraphrase check for feeling
2Check for inferences
3 CHECK FOR INFERENCESS
4 BUYING TIME WITH LIMITED AGREEMENT.
IT S TRUE THAT THE COST PROJECTIONS YOU ASKED FOR LAST WEEK STILL ARENT READY.
Buying time with limited agreement
CRITICISM
DON’T BE SO DIRECT. Good leader identify points, good at motivate, mobilize, not a parent of a team,