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Study Manual

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Chartered Secretaries Malaysia

ICSA International Qualifying Scheme (ICSA IQS)

STUDY MANUAL STRATEGIC AND OPERATIONS MANAGEMENT

ICSA IQS – Strategic and Operations Management Version 2 Updated June 2006

i

Contents
Contents Syllabus Part I Chapter 1 The nature of strategy. Strategic choice, analysis and evaluation: the balanced scorecard And the strategic balance sheet. Strategic alliance analytical techniques: Portfolio analysis, competitor analysis, value chain analysis, market migration analysis. The boardroom strategic role Mission, ethics and values. Social responsibility The Corporate Environment and System Theory the market, and other PEST factors. Internal Factors The distinction between strategy and policy. Planning: short, medium and long term. Targets, resource planning techniques, including scenario planning. Strategy: effective corporate performance: Strategic options for direction, change and growth. Policy making and implementation. Supply chain management and logistics. The virtual organization Creative and rational modes in strategic management: applications and limitations. The rational cycle: corporate needs, decision making, implementation, monitoring, review and feedback. Measurement of corporate performance, concepts of output and outcome. Contingency management and agile strategies. The management of change: growth, stability and contractions Business Process Re-engineering 1 Page v

Chapter 2

22

Chapter 3 Chapter 4 Chapter 5 Chapter 6

39 43 75 92

Chapter 7 Chapter 8 Chapter 9

96 118 124

Chapter 10

162

Chapter 11 Chapter 12

180 185 ii

ICSA IQS – Strategic and Operations Management Version 2 Updated June 2006

Chapter 13

Organizational culture: types and characteristics The management and mobilization of culture. Organizational development Management of quality: Total quality management and…...

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