...large base of retail deposits helped it weather the late-aughts credit crisis and emerge even stronger with a truly nationwide presence. The downside to Wells Fargo’s strategy? To grow profits, it had to rely on its ability to cross-sell more profitable products to its customer base. That path wound up leading the company into a quagmire. Executives sought to drive growth by putting undue pressure on its employees to hit sales quotas, and many employees responded by fraudulently opening customer accounts. In most cases these accounts were closed before customers noticed, but in other cases consumers were hit with associated fees or took hits to their credit ratings. The bank was forced to return $2.6 million in ill-gotten fees and pay $186 million in fines to the government. But the biggest hit Wells Fargo will take is to its reputation, as the media and government officials spent much of the year slamming the bank for its fraud. The scandal also cost its CEO John Stumpf his...
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...------------------------------------------------- LEARNING Submitted to: Prof. Ma. Corazon Cabigao Constantino PSYC1013 Th 10:30am-1:30pm Submitted by: Apiladas, Jessa Marie Bestal, Vanesa Billones, Joanne Camangian, Mae-Ann Cortez, Shayna Dela Cruz, Carlo BSA I-1, GROUP 2 What is “learning”? In ordinary language, this term is applied to many different cases—the development of new skills, the acquisition of new knowledge, and more. Although most people think of learning as “studying”, a lot of situations nonetheless take place outside a classroom. Psychologists define it more broadly as the process of acquiring new and relatively enduring information or behaviors. It is a relatively permanent change in behavior due to experience. Notice that this definition excludes temporary changes caused by motivation, fatigue, maturation, disease, injury, or drugs. Each of these can alter our behavior, but none qualifies as learning. Merely repeating a response will not necessarily produce learning. You could close your eyes and swing a tennis racket hundreds of times without learning anything about tennis. Merely repeating a response will not necessarily produce learning. You could close your eyes and swing a tennis racket hundreds of times without learning anything about tennis. For one to learn something, one must experience it first, whether directly from the person’s own experience or indirectly through the experiences of others. Learning must also be able to produce...
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