Management plays several different roles but one major role is Communication. Communication is a transfer of understanding and meaning from one person to another (p. 320). Everything that management does involve communication. Communication is verbally as well as non-verbally. Ex. You must know how to write. If you’re writing some information down to present to your employees and when you have poor writing skills, they wouldn’t understand what you’re trying to say. That’s because you have poor communication skills. Nothing can take place without communication. A business wouldn’t survive without good and effective communication. A person can’t manage a business if he or she speaks broken English? Your employees wouldn’t be able to understand you. I had a manager that was from Russia and he spoke broken English. He didn’t like to repeat himself, but we couldn’t figure out what he was saying. To avoid embarrassment, the result was he transferred too another department. Ineffective communication skills can result in errors for a management. Ex. My educational trainer was telling me “that she needed to change my password in order for me to do my training on OSHA.” I told her “that she would have to contact national because I was the trainer on night shift before I came on day shift.” She totally ignored me and kept on doing the procedure to change my password. It still didn’t work because when I logged back in, it still put me as an Administrator user. She finally said “Oh now I understand what you’re trying to say, I do need to contact national.” The 20 minutes that was spent for this was lack of communication. When you take the time to read, write, and listen you will have better communication The communication process takes place through the sender, encoding, the message, channel, decoding, receiver, and feedback. The sender is the person who is