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Summarizing and Presenting Data

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Summarizing and Presenting Data
University of Phoenix
Quantitative Analysis for Business
QNT/351
June 02, 2014

Summarizing and Presenting Data At Ballard Integrated Managed Services (BIMS), we pride ourselves on providing excellent services to our business partners and offering excellent employment opportunities. This is why Barbara Tucker, the general manager for BIMS at Douglas Medical Center, has grown concerned over a recent increase in employee turnover rates. The employee turnover rate has increased from annual averages of 55%-60%, which correlates with other local area businesses, up to its current peak of 64%. Barbara believes that the increased turnover rate among BIMS employees is due to an overall decrease in morale. In an attempt to identify the contributing factors of this problem and offer insight to a possible solution, an anonymous non-mandatory survey was administered to each of its 449 employees. Out of the 449 employees, only 78 completed the survey. In this report, several key factors will be discussed as to why employee morale is low and turnover rates high. Recommendations for a solution to the problems and ways to increase employee participation with surveys moving forward will be addressed. The data collected from the surveys issued to employees indicate that the increase in turnover rates is directly related to low morale among the staff. Some of the more concerning answers were from questions six and nine, which revealed negative responses from employees who felt they were underpaid and voiced that a lack of communication within the organization exists. Other questions of concern were one, four, five, and eleven through fourteen. In the graph below: question one, four, and five reveal a high percentage of employees with diminished job satisfaction, frequent sick calls and expressed concern about the lack of training. All of the

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