...6 Service P urchasing a t t he Sunny Hotel 1 Company Background The Sunny Hotel/Spa & Wellness Resort is well known in Izmir, Turkey. Founded in 1995, it started as a family-owned business and has dramatically expanded especially during the recent five-year period. It has grown at the rate of 200% during the period of 2000-2006. Mr. and Mrs. Gunes, owners of the hotel, stated during an interview in 2006 that the secret of their success is: We believe that we have a different point of view than that of our competitors. Our focus is on our core competency in providing hotel management services. Although it can be difficult to determine one’s core competencies and bound- aries of a company in the tourism sector, success of the business enterprise depends on this point. Functions that are not in one’s core competencies should be examined for outsourcing to other firms. Recently the Sunny Hotel’s owners have thought about outsourcing critical services. The tourism sector has been rapidly expanding the flow of hotel management services; this flow has become more significant than the materials flow management for us. Mr. Gunes has remarked that purchasing has turned into more of a strategic function for the organization, especially in recent years. Although traditionally materials flow is accepted as the core flow that should be managed effectively along the supply chain, the reverse—i.e., that of the...
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...Melissa Chicola Service Purchasing at the Sunny Hotel 11 October 2015 1. Procurement of Services may be uncertain at times. For example, when purchasing a good, a company will choose a supplier, ensure the good is what they need, and receive the good. With procurement of services, the stages may not be similar. When Sunny Hotel has an outside cleaning service, the hotel can only judge the service after it has been completed. 2. Sunny Hotel currently purchases and contracts its security, cleaning, animation, insurance, software support, staff training, and food storage and delivery services. The company could include a program for the satisfaction of customers as well as include risk management services. 3. I do believe centralized purchasing is a logical way to increase purchasing efficiencies. It works with other departments and suppliers to combine orders for products, so the companies can get the product for cheap. It also keeps the organization’s spending in one location that can be easily checked. Although it is good for the company, I do not think it is an advantage to have the purchasing department manage service purchases. It may slow down the process and prevent employees from receiving those goods on time. Departments, like employees, may be at a standstill because they do not have the goods to make the products. 4. I think some additional criteria could be support services as well as quality level. If you supply a service, you should be...
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...Heroes. From the timeless tale of Beowulf to the well-known chronicles of Superman, cultures all throughout the world have taken it upon themselves to weave a fabrication of a fantastic being, said being a hero of a sorts, that always makes it to defeat the bad guy and save the day. Even whence we as human beings always tend to have our political, social, economic and religious differences, at the end of the day we all have one thing in common that fills our dreams with hopes of the future, of safety, of a peaceful life; heroes. Helping to define who we are and what we want to be, giving us hope and inspire us to head in the right direction, showing us that good will always triumph over evil and that anything is possible if you set your mind to it, heroes give us the inspiration we need to overcome problems in our own lives. If anything, the reason one would come up with the concept of a hero in the first place would be to have a body to look up to when the time is drear and the need is great. In thus, Beowulf perfectly embodies the idea of a hero; If defeating the evil Grendel and his mother wasn't enough to set him such a title, the great hero slays the dragon and saves his people even upon his death bed. He is strong, brave, moral, inspiring; all of which are traits that someone can look up to and aspire to stand against. While his story may have been written over a thousand years ago, Beowulf’s heroism has echoed through the ages. Even today, our heroes are strong, brave...
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...Puri, Masaba Gupta, Archana Kochhar, Ramona Narang and Varoin Marwah in Mumbai. Bollywood's true-blue fashionista Kangana Ranaut sashayed the ramp in a maroon Archana Kochhar creation with a sheer skirt, while celebs like Sunny Leone, Shazahn Padamsee, Celina Jaitly, Sophie Choudry and Mandira Bedi, among many others graced the front rows. The four-day fashion extravaganza commenced with the launch of the very first edition of India Resortwear Fashion Calendar on December 11 and will conclude with the India Glamour & Fashion Awards on December 14. Other designers participating this season include Nandita Mahtani, Malini Ramani, Surily Goel, Rocky S, Babita Malkani, Sai Suman and Sounia Gohil. Best known as the Queen of kaftan, designer Pria Kataria Puri opened the show with her colourful and glamorous Lust line. The collection included her signature kaftans and swimwear but a unique thing about her designs this time was the use of belts, slits and antique gold lace which added a feminine touch to the garments. The silhouettes included saris, tunics, maxis, mini dresses, swimsuits, jumpsuits, crop tops with high waist pants and hippie pants. The colour palette was a tasteful mix of vibrant and vivacious beach off white, neon green, bright fuschia, sunny yellow and turquoise. "Indian fashion is known around the world for its resortwear and Indian designers are also known for their resortwear creations," the designer said. Talking about her collection, designer Nishka Lulla...
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...[pic] The Bra Boys are a gang of young blokes who enjoy their surf amongst the beaches of Maroubra on New South Wales who occasionally get made out to be something they are not by the media. Main gang members Sunny and Koby Abberton have made a documentary to tell their side of the story and prove their innocence. Today I will be discussing and reviewing whether or not it is true that the "Bra Boys" are depicted by the media as being maligned. Within the Bra Boys documentary they are stating themselves not to be a gang, but a brotherhood. What kind of brotherhood walks around the streets late night getting into lights supposedly "protecting" their place in town and the beach? I personally think that the gang have done immature things in the past which media have taken too far to make them look bad but in saying that 1 also believe that they are a great bunch of blokes who deep down just want to enjoy the surf Media obligations such as a murder within the bra boys got fully blown out of proportion and the media made false accusations to the public. I am supporting the case that the bra boys are not as bad as made out to be. December 24th 2002 On this night in December an alleged brawl between the notorious surf gang the bra boys and many of the local off duty police. It started out as a normal night with a few of he boys together all having fun, having a few drinks celebrating a fellow bra boy and close friends birthday. The bra boys party consisting of approximately...
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...7 Attractions You Can't Miss in Sunny Isles Beach, Florida Of all the wonderful places in Florida to vacation, Miami take the cake. Sunny Isles Beach, Miami is ranked number one as a vacation destination in the U.S., and there is good reason for this. It has gorgeous white-sand beaches and a sizzling night life, and is has hotels and resorts to accommodate every budget. The off-season is during the summer until September when there are fewer tourists. Hotels such as DoubleTree have lower rates at this time. You can learn more about hotels in Sunny Isles Beach and find one that suits your vacation budget. There is a lot to do in the area, and here are seven attractions you shouldn’t miss when you visit Sunny Isles Beach. Everglades National Park A large subtropical wilderness, the Everglades...
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...Claufield attends Pency Prep where he meets several phony people such as Ackley and Stradlater. He eventually gets kicked out of the school because of his failing grades. 2. Holden finds out that his old friend, Jane Gallagher, is going on a date with Stradlater. Holden had feelings for her and he knows how Stardlater is with girls, thus he dislikes the idea of them dating. 3. Holden leaves Pency Prep early becasue he starts a fight with Stradlater and feels lonely. He heads home to New York and encounters Ernest Morrow's mother on the train. 4. Holden arrives in New York and takes a taxi cab to a hotel. He asks the taxi driver about the Central Park ducks because Holden can relate to them. 5. At the hotel, Holden meets the elevator operator, Maurice, who offers to set up Holden with a prostitute. Sunny, the prostitute arrives at Holden's room, but he pays her just to talk. 6. Maurice and Sunny reappear at Holden's door and demand more money. Holden refuses and gets into a fist fight with Maurice. 7. Holden makes a date with Sally Hayes for Sunday afternoon. He eats breakfast at sandwich bar, where he starts a conversation and donates ten dollars to two nuns. 8. Holden passes by an old museum that he use to visit every year. He remembers how nothing in the museum ever changed except for himself. 9. Holden and Sally go to the theater, where Sally runs into an old friend. After the play, Hodlen takes Sally ice skating. where they get into an arguement because Holden wants Sally to run...
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...ponder on what the Oregon coast and the Wallowa Mountains offered in actives, accommodations, and weather in late March. We were down to trip to the Wallowa Mountains and the Oregon coast. As we looked at these two, we noticed these were just a few of the more common spring break trips. These two place Oregon coast and the Wallowa Mountains are still far from being a like each other. Then my family was curious about other things such as accommodations and the weather in late March. The weather in Oregon can be unpredictable in late March at the Oregon coast also at the Wallowa Mountains. The weather can be sunny one moment to down pour rain. The Oregon coast often in late March can be foggy and stormy with high winds. Then the Wallowa Mountains in late March can be very cold to a sunny warm day, even at times get traces of snow. During some storms on the Oregon coast hotels may lose power. Although losing power would not matter camping. When the Wallowa Mountains have high wind you have to...
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...re-reading a book (Out of Africa), but his distraction is temporary. First, his dorm neighbor Ackley disturbs him, although Holden is patient about it. Then later, Holden argues with his roommate Stradlater, who fails to appreciate a composition that Holden wrote for him about the baseball glove of Holden's late brother Allie. A womanizer, Stradlater has just returned from a date with Holden's old friend Jane Gallagher. Holden is distressed that Stradlater might have taken advantage of Jane. Stradlater doesn't appreciate Jane in the manner in which Holden does; Stradlater even refers to Jane as "Jean". The boys fight, and Stradlater wins easily. Fed up with Pencey Prep, Holden catches a train to New York City, where he plans to stay in a hotel until Wednesday, when his parents...
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...My favorite meal My favorite meal can be classified two meanings. One is your meal you having every day, the other one are special festival meal. Something is flashing in my brain, oh! That’s my favorite meal. I remember my mother took my brother and me to have our buffet in the magnificent hotel. It was an unforgettable, extraordinary and delightful memory in my life. The dainty of every kind in there are appetizing and palatable. I can felt the cookers cooked every cuisine with passionate. So let me tell my wonderful 11th birthday experience to you. In that day morning, all of us woke up premature, even the cock had not rowed yet. It seemed everyone got rid of the bad habit because we usually slept inertia. Maybe my mother spoil me and wanted me have an inconceivable birthday. She came out from the kitchen, holding a plate in her palm of hand. I can saw there were a sunny side up egg, several slice of duck’s brisket and a stick of sausage. In addition, she served me my favorite beverage soda. After we finished our breakfast, we went to our destination by bus. We took 961 and there was a mainland citizen behind me. We were lining up and ready to get in the bus. At that moment I can felt she nudged my back and I really abhor it. Seriously, I loathed their outrageous and absurd behavior. After validated my octopus card, I went to upper deck and I found it was full of seat. It indicated I need to stand in the bus over the whole journey. I went down the stair reluctantly. Because...
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...The Westin Hotel is located at 43rd Street and Eighth Avenue. It almost covers a whole block from 42nd Street to 43rd Street and half a block from Eighth Avenue to Seventh Avenue. The building can be seen as a skyscraper, and the style is very modern and international. Glass has predominated the facades of the Westin Hotel Building, and it is the one of the main materials using for this building, as well as steel and concrete. The building has 45 stories. Most features of the tower characterize it with postmodernism. Some of the features that link the building to post-modernism include the use of irregular colors, and the stress on sustainability through the choice of building materials and design. The surface of the building exteriors is flat....
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...Bachelor of Tourism and Hospitality Management Semester 1, 2009 BTH701 Logistics for the Tourism and Hospitality Industry: Logistics for the Food Service Industry Assessment 2 – Research and Reflective Analysis Report Stores Management Operational Plan Escape Hotel Lecturer: David Craven-Kalber Student Name: Su Yu Hsu Student ID Number: HSU06138476 Due Date: Monday 18th of May, 2009. Table of Contents INTRODUCTION3 1. STOCK TAKING4-6 Purpose4 Frequency4-5 Reporting5 Documentation5-6 Techniques Employed6 2. ORDERING7 Authorized Personnel7 Type of Ordering Regime7 Document Preparation8 3. GOODS RECEIVING1 Procedures9-10 Security10 Food Hygiene10-11 Verification11 Documentation12 Goods Rejection12-13 CONCLUSION13 REFERENCES14 APPENDIX 115 APPENDIX 216 APPENDIX 317 APPENDIX 417 APPENDIX 518 APPENDIX 618 APPENDIX 719 INTRODUCTION ‘Escape Hotel’ is a five-star hotel located in the Melbourne CBD with 800 guest rooms. It has three Food Operations: * Grill and Lounge: serving innovative International cuisine daily for dinner and specialty cocktails. * The Coffee Bar: provide coffee, juices, muffins, morning bagels, cakes and sandwiches. It is open for breakfast and lunch every day. * Sakura Japanese Restaurant: offers the finest in Japanese cuisine. It has a Teppanyaki Bar with skilled and experienced chefs. The Menu contains teriyaki dishes and sushi along with other traditional meals. This paper is a research...
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...different background people in all communities and as mentioned before, it's the dominant economic activity in some countries. (1) Tourism and services in Lebanon is a growing and promising industry. The Lebanese economy is a services economy, where services account for 75% of Lebanon's GDP which was USD 40.1 billion in 2011, whereas industry accounts for 20%, and agriculture around 5%. (2) Tourism and services form 21.1% of the economic activity in Lebanon that provides 318,000 job opportunity which contribute to 20.3% of jobs in 2015. (3) Lebanon is very well known for its nature where mountains almost touches the sea and has 225 km coastline. It's the only country that has the winter ski sport in the Middle East, plus there're 300 sunny days during the year, and in the ancient times Lebanon was covered by large forests of Cedar trees, the national emblem of the country which used to cover 13.4% of the Lebanese land area. On the other hand, Lebanon's history is big, it goes back to thousands of years ago, where tourists can visit the old cities that includes Byblos the oldest city in the world that dates back to 5000 BC. (4) Due to this background of Lebanon...
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...resort plot is right on the beautiful, the longest unbroken stretch of white sand beach in Zanzibar, opposite the pristine coral reef of Mnemba Island. The core product that Panga Chumvi business sells is holiday accommodation on Matemwe beautiful beach. It is a new venture, that started in August 2011 with only 4rooms on the market and developed to current twelve-rooms available in traditionally designed houses, constructed with coconut palm roof and hand-crafted coconut wood furniture throughout. Most of the rooms have sea views; the others have a view of the luxuriant tropical garden. In addition to the beach, the extensive garden has many shady or sunny lounging areas for relaxing or sunbathing. The sea is ever present, washing right up to the garden edge at high tide. (Maguire, 2013) Panga Chumvi is a lovely eco-friendly beach hotel, perfect for exploring the beach and the village or simply just to relax. All these facts mentioned above, created Panga Chumvi business ideal for attracting especially three various target markets. First type of customers, who Panga Chumvi business is trying...
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...Cultural Inspiration on Service By Roberta Nedry, President, Hospitality Excellence, Inc. Aloha! Kia Ora! Hey y’all! Bienvenidos! Bienvenue! Saa wee da ka or Saa wee da krap! Welcome! What happens when these words of greeting from different cultures are uttered? What do we associate with those greetings and the people in those states or countries who say them? How do they impact us emotionally and do they change the way we perceive and receive our experience in that place? Cultures around the world have many insightful and practical traditions and styles that can benefit a service mindset and in turn enhance service delivery. Let’s take a look at certain cultural traits and their potential impact in today's hospitality world and guest experience management. Consider how hospitality and business leaders and their teams may adapt some of these cultural traits and examples to benefit their own teams in guest and customer interactions. Note how these examples may serve as inspiration and motivation for a stronger service culture and more engaging guest experiences. The Spirit of Aloha: The Hawaiian Style of Hospitality I had the opportunity to live in Hawaii as a young girl. While there, I studied and performed Hawaiian dancing which required me to be completely immersed in and part of the Hawaiian culture and in turn the Aloha spirit. My teacher showed me how to tell stories through my hands, my eyes and body language in each dance that she taught. I learned first hand how...
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