...Background – Sunset Grill at Blue Mountain (Sunset-at-Blue) located in the Village at Blue Mountain in Toronto is an all-day “fresh to order” breakfast restaurant owned by Bruce Melhuish and his partner. Unlike most diners in the location, Sunset Grill at Blue operates only one shift per day with the hours of operation from 7am to 4pm all year round. The franchise philosophy is to maintain a friendly environment serving made to order fresh and healthy food. To retain this image, Sunset Grill selectively approves the owners. It is one of two Sunset Grill franchises located in Toronto’s tourist destinations. This location has contributed to both the success and some challenges to the franchise owners. For example, due to being located in a tourist area, many customizations with the layout, floor finishing, and inventory management added to the initial investment costs. However, in the first year of operations, Sunset Grill at Blue broke even financially. Although Bruce has made this success in the first year, the business currently faces some operational issues which hinder the potential for Sunset-at-Blue to generate more sales. Bruce has noticed several problems with the restaurant operation which create constraints to their sales generation potential. Several of the problems Bruce noticed are as follows: 1. Queues on weekends could take up to 25 minutes of wait time to be seated by host. 2. Usually 40 to 50 chits/orders waiting in the kitchen to be cooked. Bruce...
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...S SUNSET GRILL AT BLUE w 9B10D015 Jason Melhuish wrote this case under the supervision of Professors Dina Ribbink and John Haywood-Farmer solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors might have disguised certain names and other identifying information to protect confidentiality. Richard Ivey School of Business Foundation prohibits any form of reproduction, storage or transmission without its written permission. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Richard Ivey School of Business Foundation, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail cases@ivey.uwo.ca. Copyright © 2010, Richard Ivey School of Business Foundation O D O It always seemed to take staff longer than the owner expected to learn the ropes, and queues were endemic in the restaurant’s operations. On a recent busy weekend, Melhuish had been dismayed to discover that the queue of waiting customers stretched all the way around the street corner. He had darted outside and reassured customers that they would be seated within 15 minutes. Although many patrons groaned and decided to go elsewhere, many others stayed, because breakfast options in the vicinity were...
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...Assignment for Course: (OPS 5095 - Service Operations Management (Day) Submitted to: (Professor Thomas E Griffin) Submitted by: (Stevenson Saby, Kristopher Thomas, Echo Dong, & Momoco Xie) (ss3304@nova.edu) (Cell 561-386-0597) Date of Submission: August 6, 2014 Title of Assignment: CASE STUDY SUNSET GRILL CERTIFICATION OF AUTHORSHIP: We certify that we are the authors of this paper and that any assistance we received in its preparation is fully acknowledge and disclosed in the paper. We have also cited any sources from which we used data, ideas of words, whether quoted directly or paraphrased. We also certify that this paper was prepared by us specifically for this course. Student Signature: Stevenson Saby, Kristopher Thomas, Echo Dong, & Momoco Xie ******************************************* Instructor’s Grade on Assignment: Instructor’s Comments: Executive Summary This paper recognizes the reasons why Sunset Grill is not working at its maximum capacity, thus minimizing its revenues. This paper evaluates what makes Sunset Grill at Blue Mountain an alluring establishment while likewise illustrating means in which it can augment its operational potential. The paper will demonstrate how the restaurant is missing the mark regarding its revenue potential for reasons identifying with exorbitant output time, deficient configuration characteristics, and additionally a wasteful usage of facility...
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...Nova Southeastern University H. Wayne Huizenga School Of Business & Entrepreneurship Assignment for Course: OPS 5095 – Service Operations Management Submitted to: Dr. Rickey Casey Submitted by: Date of Submission: February 8, 2015 Title of Assignment: Case Study: Sunset Grill at Blue CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data, ideas or words, either quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this course. Student's Signature: ***************************************************************** Instructor's Grade on Assignment: ________________________________________________________ Instructor's Comments: _______________________________________ CASE GRADING RUBRIC TITLE OF RUBRIC: OPS 5095 Student Case Grading Rubric | Course: OPS 5095 | LEARNING OUTCOME/S: CC1, CC3, CC7 | Date: November 4, 2011 | PURPOSE: Apply OPS Theory to Business Practice | Name of Participant: Student | VALIDITY: Best Practices in OPS Management | Name of Rate: Professor | COMPANION DOCUMENTS: Individual Cases, Assigned Articles and APA Style Manual | | Earning maximum points in each box in ‘PROFICIENT’ column and / or points in columns to the right of ‘PROFICIENT’ meets standard. | |...
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...along, “the world’s most beautiful beaches” and the warm blue-green waters of the Gulf of Mexico. They are perched right in the heart of town so no matter what culinary cuisine you are in the mood for it is just a few short minutes away. If you choose a location nearby, we have a dune walk-over to make crossing Thomas Drive a little easier and safer. Then, after dinner, you can enjoy an array of outdoor activities of your choosing, such as shopping, nightlife or perhaps catch an event such as the annual Lobster Festival or Pirates of the High Seas Fest. You can check out local upcoming events here! If none of that is appealing, you are only a few short minutes from the award winning St. Andres State Park where you can enjoy many various outdoor activities such as boat tours, snorkeling, fishing, hiking trails, bicycling, scuba diving and more....
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...Brazil Brazil how do I describe it, I’ll start with the weather the hot blazing sun spreads across the light blue sky, where the clouds light and fluffy as cotton candy. The golden sun reflects gently on my skin, as the light flowing breeze flows through my hair, tickles my skin like a feather. The beach, the first thing I come across was the white sandy beach as white as snow with a trickle of golden sun light reflecting from the radiant sun. The tide swiftly lapped the shore, the water a bright blue, the first thing I noticed the water was clean, clear Celeste blue beautiful bright colour I see my reflection it was crystal clear it stared right back at me, splash, splash I crashed into the water it was warm soft feeling, I screamed in delight, the water rushed all of my skin with a warm fresh feeling, as I came out, the water stung my eyes like a bee stuck my finger, the feeling of warmness jumped off my body like a grasshopper jumping through grass, all of a sudden there was a rush of coldness hit my skin , bang goose bumps hit my skin, I shivered, and shivered but when sun light hit my skin the coldness dance off my skin. My stomach rumbled and growled as loud as a loin’s growl as the aroma of flame-grilled meat drifts towards me. I could hear the sizzling on the open fire and the steak fat dribbling and hissing as it spills onto the grill, the smell of sizzling sausages on an open fire, the mouth-watering smell freshly cooked chicken. Sun set every night spread slowly...
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...Riu Montego Bay Riu Montego Bay features 681 well-appointed guestrooms scattered throughout the property. The air-conditioned rooms include a balcony or terrace, satellite TV, direct dial phone, radio alarm clock, mini bar, liquor dispenser, electronic safe, and a well-stocked bathroom with bathtub, double sink, hair dryer and an amenities kit. Connecting rooms are available upon request. At Riu Montego Bay, the large swimming pool is top of the charts, but the jerk chicken available at the beach is reason enough to stay on the beach! Reserving dinner seating at the a la carte restaurants can be a chore. Ask at check-in how to get a table for the evening of your choice. When you want a champagne experience on a beer budget, this is your place. Riu Montego Bay offers excellent meals and superior service as part of its outstanding all-inclusive package. Ditch the boring 9 to 5 and get yourself to Riu Montego Bay for a dose of fun and excitement! Whether you'd rather hang out in the infinity pool, or just take a moment to enjoy the wonders that lie beyond the crystal-white beach, Riu Montego Bay has you covered! Located only three miles from downtown Montego Bay, Riu offers just the right blend of relaxation and exhilaration. If that isn't cool enough, you will love the weather. The Atlantic breezes keep temperatures comfortable all day. Riu Montego Bay Rose Hall Type: Buffet Hours: Breakfast - daily, 7am-10: 30; Dinner - daily, 6:30pm-10:...
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...environmental factors will be analyzed. The analyses will show that the fast food market is mature, and that it still holds some growth potential. To find out who the potential customers of the Subway franchisee might be, a survey was made. A questionnaire was used as a main tool to analyze customer preferences and the prospects of opening a Subway restaurant in Århus, Horsens or Vejle. After evaluating the results of the questionnaire, Horsens was pointed out as the most attractive and suitable city to open a new Subway restaurant. The competitive situation is also analyzed. In doing so, the overall competitive situation within the fast food industry is assessed. Furthermore, three main competitors, namely McDonald‟s, Burger King and Sunset...
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...macro environmental factors will be analyzed. The analyses will show that the fast food market is mature, and that it still holds some growth potential. To find out who the potential customers of the Subway franchisee might be, a survey was made. A questionnaire was used as a main tool to analyze customer preferences and the prospects of opening a Subway restaurant in Århus, Horsens or Vejle. After evaluating the results of the questionnaire, Horsens was pointed out as the most attractive and suitable city to open a new Subway restaurant. The competitive situation is also analyzed. In doing so, the overall competitive situation within the fast food industry is assessed. Furthermore, three main competitors, namely McDonald‟s, Burger King and Sunset Boulevard, are analyzed in...
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...environmental factors will be analyzed. The analyses will show that the fast food market is mature, and that it still holds some growth potential. To find out who the potential customers of the Subway franchisee might be, a survey was made. A questionnaire was used as a main tool to analyze customer preferences and the prospects of opening a Subway restaurant in Århus, Horsen s or Vejle. After evaluating the results of the questionnaire, Horsens was pointed out as the most attractive and suitable city to open a new Subway restaurant. The competitive situation is also analyzed. In doing so, the overall competitive situation within the fast food industry is assessed. Furthermore, three main competitors, namely McDonald‟s, Burger King and Sunset...
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...|Military Appreciation Day | |Meetings and Event Management SUMA10 – Sec A | |Instructor: Kelli Price | | | | | |8/22/2010 | |This analysis provides the basic outline for Military Appreciation Day. | TABLE OF CONTENTS Introduction Page 3 Date of Event Page 3 Number of Attendees Page 3 Staff Requirements Page 4 Event Plan Page 4 Food and Beverage Vendors Page 6 Alcohol vendors Page 6 Non-Food Vendors Page 6 Marketing Plan Page 7 Budget Page 10 Technology Page 11 Accommodation provided for special needs guest Page 12 Emergency Staff Page 12 Contracts...
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...Brown 1 Hannah M. Brown Mr. James Eichen English IV P 16 February 2016 Food Studies Food is the center of life across the globe, in various cultures. While it is vital to humanity’s survival, it has become far more than an important factor of health and nutrition. In food studies, the complex relationship between food and humans is explored. Food studies is more than just the study of food itself, as it is different from the traditional foodrelated areas like nutrition, molecular science and gastronomy. It is explored via multiple perspectives such as art, history, sociology, psychology, social justice and economics. With psychology having the largest connection to food studies, researchers can look deeply into eating and find a deeper meaning to help them understand humanity in a greater way. A meal has the image of unity and brings people together. Food choices can tell stories of families, groups and individuals. “The ways in which foods are eaten in various nationalities signified unconscious attributes and qualities” ( “Thinking Made Easy” ). Humans live by symbols to make sense of this world, to help organize and to give meaning to our existence. Every group, whether it is bound with religion or social status, thinks of itself as “special and exceptional and uses food to show it” ( Civitello ). During the Chinese New Year, traditional dishes are carried with great significance based upon superstitions affiliated with spirituality...
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...Petro Dollars Guidelines For Doing Business in the UAE Prepared for: Mrs. Margaret Blue University of Southern Mississippi IT 380 Organizational Communications Prepared by Roy Gasaway April 1, 2014 TO: Margaret Blue FROM: Roy Gasaway DATE: April 1, 2014 SUBJECT: Guidelines For Doing Business in The United Arab Emirates Here is the report you sanctioned on doing business in the United Arab Emirates (UAE). UAE is a well-established logistics hub providing access to markets in the Gulf, the Middle East, Africa, Eastern Europe, the Indian Subcontinent and the rest of Asia. The local emirate government closely parallels the federal government construct. A member of the ruling family constitutes the executive. Executing the directives of the executive are various ministries and other departments. The ministries and other departments, together with governmental agencies constitute the emirates governing bodies. This federal system of governance has provided for a stable political environment granting an attractive destination for international investment. Thank you for the opportunity to prepare this report. If I can provide additional help on our quest to bring our business to the UAE, please contact me. Attachment Executive Summary The UAE is one of the fastest growing markets in the Middle East. Peaceful and prosperous, the UAE offers businesses unlimited business opportunities in a diverse open economy. Located...
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...ENTHUSIAST AND LIFESTYLE E-ZINE WWW.THEMONKEYSTRUNK.COM THEMONKEY’STRUNK From the demented minds that brought you TMT IS STILL 100% FREE CONTENTS WWW.THEMONKEYSTRUNK.COM THEMONKEY’STRUNK 11th Heaven -STAFFManaging Editor Richard Pena Senior Editor Stephen Meade Assistant Editor Ted Cooper Visual Editor/Layout Jeff Boggess Tale of Two Scoobies Advanced Turbo Choices Public Relations Donald Shrum Contributors Michael Motoda Charlie Clay Louis Zhao Ron Schunck John Jordan Special Thanks to Rodney Wills (HPI) Andrew Hillman (HPI) Warren Caswell(Sparco) NASIOC.COM Cover Model Amy Tran The Monkey’s Trunk Creators Nick Catalfamo Richard Pena Jeff Boggess Forza Motorsports 2 Reviewed TMT/NASIOC.COM Project car The Blue Bomber Super Taikyu Twins Miss TMT July ‘07 Amy Tran Scotland Subaru Owners The Monkey’s Meets Primate Picks The Gallery All content on this site is property of “The Monkey’s Trunk” and is not to be re-distributed or re-created without legal consent. The Monkey’s Trunk is in no manner affiliated with Subaru of America or Fuji Heavy Industries. Subaru, Impreza, WRX, Legacy and STI are trademarks of Fuji Heavy Industries and are used for identification purposes only. The Monkey’s Rant NEW 08 WRX! Love it or hate it, you’ll learn to live with it With the April announcement of the new world bound 4-door hatch WRX and the stateside-only sedan iteration there were many “ewws” and “AAAAAAAHHHs”. A mjority of Subaru enthusiasts...
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... GONE GIRL Based on the novel by Gillian Flynn Screenplay by Gillian Flynn TWENTIETH CENTURY FOX 10201 W. Pico Blvd. Los Angeles, CA 90035 FINAL SHOOTING SCRIPT AUGUST 29, 2013 Revisions September 15, 2013 & September 27, 2013 ALL RIGHTS RESERVED. COPYRIGHT 2014 TWENTIETH CENTURY FOX FILM CORPORATION. NO PORTION OF THIS SCRIPT MAY BE PERFORMED, PUBLISHED, REPRODUCED, SOLD OR DISTRIBUTED BY ANY MEANS, OR QUOTED OR PUBLISHED IN ANY MEDIUM, INCLUDING ON ANY WEB SITE, WITHOUT THE PRIOR WRITTEN CONSENT OF TWENTIETH CENTURY FOX FILM CORPORATION. DISPOSAL OF THIS SCRIPT COPY DOES NOT ALTER ANY OF THE RESTRICTIONS SET FORTH ABOVE. GONE GIRL by Gillian Flynn Based on the Novel By Gillian Flynn Yellow Revised Pink Revised Blue Script White Script — - 9/27/13 9/15/13 8/29/13 7/30/13 Al BLACK SCREEN NICK (V.0.) When I think of my wife, I always think of her head. FADE IN: INT. BEDROOM SOMETIME Al - We see the back of AMY DUNNE’S HEAD, resting on a pillow. NICK (V.0.) I picture cracking her lovely skull, unspooling her brain, Nick runs his fingers into Amy’s hair. NICK (V.0.) Trying to get answers. He twirls and twirls a lock, a screw tightening. NICK (V.0.) The primal questions of a marriage: What are you thinking? How are you feeling? What have we done to each other? AMY wakes, turns, gives a look of alarm. * BLACK SCREEN 2 EXT. NORTH CARTHAGE MORNING 2 - A carved faux-marble entry—reading FOREST GLEN—ushers us into a ruined...
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