According to the case study, the main problem is the packaging department is lack of supervisor. This department is being taken over by two supervisors, however, the packaging operation house separates with other departments, so supervisor seldom visit them. Those under panopticism are aware that they may being observed but never sure they are actually being watched at that moment. (Clegg et al. 2011 P451) The workers need to improve their efficiency and quality because the buyers will look closely at the packaging when deciding whether to buy from Treetop or another mill. Although this company is competitive in the market because of the quality, a large number of consumers switched to the competitors. Even if other departments have improved productivity and reduced operation to just one shift per day.
With the problems caused by the packaging department, like decreasing in productivity, which prevent the smoothing functioning of the whole factory. The morning shift of the packaging department is unable to keep up with the combined production of the sawmill and planner departments, so the unpackaged output left for the afternoon shift. So that the company's industrial chain tends to collapse, which decline the profit of the whole company. Those managing and being managed should create more value than would be paid to them in wages and salaries. (Clegg et al. 2011, P458) Because of this. The manager’s key task as ensuring that organisation goals-because where individuals worked with common values rather than common orders, they work much more effectively. (Clegg et al. 2011, P455)
Employees who are temporarily assigned to the packaging department also seem to participate in this time loss pattern after a few days. Although they are punctual and productive in other departments, these temporary employees soon adopt the packaging crew’s informal schedule when assigned