...Supply Chain Management Coursework Report By XYZ ID: Title: Supply Chain Management Contents Types of Logistic Performance Indicators 3 Cost Indicators 3 Quality Indicators 3 Importance of Developing Logistic Performance Indicators 4 References 8 Types of Logistic Performance Indicators Organisation for Economic Co-Operation and Development (2002, pp 34) has distributed the logistics performance indicators into two types. First type is cost indicators and second type is quality indicators. Cost Indicators These include the following costs * Costs incurred in transportation * Cost incurred on inventory * Cost incurred on sorting and packing * Costs incurred on packaging Quality Indicators These include the following * Goods & customer services knowledge * Availability of any goods * Order to delivery lead time and its accuracy * Response time for special orders * Ability in organising information * Ability to organise time * Ability to organise accuracy * Response time in the event of a mistake. Importance of Developing Logistic Performance Indicators The basic purpose of developing logistic performance indicators is to enable a company to evaluate the efficiency and sustainability of its logistics systems. In addition to this, a company can enable itself to monitor how successful it has been in achieving its logistics policies. Furthermore, such indicators help a company to...
Words: 1151 - Pages: 5
...CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Supply chain encompasses several business entities including suppliers, manufacturers, wholesalers, distributors, retailers and customers concerned with ensuring the flow of raw materials, component parts or finished goods from the source to the final destination, organizations can no longer detached from these business entities (Adebayo, 2012). As stated by (Gunasekaran et al., 2003), companies cannot run away from being part of SCM in either operational or strategic level of implementation. In the traditional way, companies just buy the raw material, process it to become final product and distribute it to the customers. At the strategic level of implementation, the focus is more toward fulfilling customer’s requirement and satisfaction. Supply chain management can help a company achieve the true return on investment of customer relationship management (CRM) systems, making it easier to see how well-managed and efficient supply chain operations have a significant bearing on the organization’s overall financial performance. One important benefit is that supply chain management reduces the time required for a new product or service to progress from the initial concept to its final delivery to the market. Indeed, a key objective of supply chain management is to bring new ideas to market faster, whether they are innovations from in-house or ideas gleaned from elsewhere that an enterprise needs to transform into deliverable...
Words: 15581 - Pages: 63
...CONTENTS OUR BUSINESS PAGE 1 OUR SUPPLY CHAIN PAGE 14 OUR ENVIRONMENT PAGE 27 OUR PRODUCTS PAGE 37 OUR COLLEAGUES PAGE 44 OUR COMMUNITY INVESTMENTS PAGE 51 OUR BUSINESS H&M’s business concept is to offer our customers fashion and quality at the best price. At H&M, quality is more than making sure that products meet or exceed our customers’ expectations – it also means that these products should be manufactured under good working conditions and with limited impact on the environment. Taking responsibility for how our operations affect people and the environment is key for H&M’s continued profitability and growth. We are committed to integrating social and environmental concerns into all our business operations and investing in the communities where we work. Our 2008 sustainability report covers our activities in relation to our business operations, our supply chain, our products and how they are produced, our employees and the communities around us. This section provides an overview of our business and its impact, and how we go about integrating Corporate Social Responsibility (CSR) into it. GLOBAL BRAND GLOBAL IMPACT AND REACH H&M was established in Sweden in 1947 and today sells clothes, accessories, footwear and cosmetics in more than 1,700 stores in 33 countries and via internet and catalogue sales in Scandinavia, the Netherlands, Germany and Austria. Here, we will also sell home textiles through online and catalogue sales from 2009. H&M also stands behind the brand...
Words: 23803 - Pages: 96
...line as it does on growing its employees and the communities it serves.NCR is headquartered in Duluth, Georgia. It is a place where people want to come to work because they are continuously invigorated by new ideas and are engaged in improving how to do business. It is a place that recognizes its profound responsibility to the communities where it does business, striving to help those communities thrive by supporting local institutions and employing people who make volunteer work a priority. It is an organization that sees environmental stewardship not as the latest new trend, but as a critical issue in sustaining the future- ensuring our natural resources are protected and preserved. NCR expecting business partners throughout their supply chain to embrace the same principles the organization, share. Because being a responsible for corporate citizen is born from both the actions being taken as individuals and together as an organization. Though these are not new ideas at NCR, they want to renew the focus by capturing the imagination, creativity and good sense to help promote these key areas: Employees, Community, Environment and...
Words: 1423 - Pages: 6
...SUSTAINABILE SUPPLY CHAIN MANAGEMENT Article caption Supply chain concerns the flow of goods and services from one point to another. The author Stefan Schalteger and Roger Burritt (2014), measuring and managing the supply chain management is critical to the organization and will remain to maintain the efficiency in the organizations in the world today. Srivastava, Samir K (2010) states that by building on sustainability in the supply chain will ensures that the management is doing the right thing in managing the organization hence creating competitive advantage. Statement of the author's purpose The major reason why the author wrote the article about this topic is to address the need of building sustainable supply chain in all organizations. Secondly is to explore and create the understanding of supply chain. He also develops the practical approach that develops sustainable supply chain performance management. Finally, the author explains the measurement of the sustainable supply chain in all the industries. From the point of view of the author, he is of the mind that the building a sustainable supply chain in an organization is one of the ways that organizations will smoothen the flow of services in the organization. Application of supply chain management theory relevant to article Supply chain management is the management of the flow of the firm’s goods and services from one point to the other. His explanations on the relevant concepts of sustainable supply chain, show that...
Words: 1349 - Pages: 6
...Operations Management journal homepage: www.elsevier.com/locate/jom Customer-facing supply chain practices—The impact of demand and distribution management on supply chain success Daniel Rexhausen a,∗ , Richard Pibernik b,c , Gernot Kaiser d a EBS Business School, Department of Supply Chain Management & Information Systems, Konrad-Adenauer-Ring 15, 65187 Wiesbaden, Germany Julius-Maximilians University Würzburg, Chair of Logistics and Quantitative Methods, Sanderring 2, 97070 Würzburg, Germany c Zaragoza Logistics Center, C/ Bari 55, Edificio Náyade 5, 50197 Zaragoza, Spain d Technical University Darmstadt, Department of Law & Economics, Hochschulstraße 1, 64289 Darmstadt, Germany b a r t i c l e i n f o Article history: Received 13 December 2009 Received in revised form 23 January 2012 Accepted 1 February 2012 Available online 10 February 2012 Keywords: Supply chain performance Supply chain management practices Demand management Distribution management Survey research a b s t r a c t Traditionally, distribution has been viewed as the key (physical) link between a company’s internal supply chain activities and its customers. More recently, demand management has emerged as a new dimension at the customer interface. Although it has become increasing popular in industry, it has not yet been analyzed in depth with respect to its impact on supply chain performance. Both distribution management and demand management entail customer-facing processes...
Words: 13222 - Pages: 53
...service as well as in Maritime Cargo Transport. The research shows that MPA should consider choosing Total Quality Management or Six Sigma approach to enhance the port performance, maintain the environmental sustainability and efficiency. They are such powerful and essential tools in implementing and getting ultimate goals. MPA's main business is maritime service. Hence, in this report, the author applied the model that is called Supply Chain Operator Reference (SCOR) to measure the Maritime Port service and how it can affect the Maritime Port performance. SCOR module for MPA includes four process that are Plan, Source, Deliver and Return. In Plan process, the author choose customer response time for the most important factor due to the customer satisfaction. The lower customer response time, the better performance of the service is, so customer expectation will be fulfilled. For Sourcing process, there is nothing important than the partnership of suppliers and buyers. Singapore Port is taking towage service from third party and this towage service is such as a critical service at Singapore Port. In order to lower the operating cost and get higher productivity, this partnership must be solidly drawn. At Deliver process, this report shows the importance of the transport productivity in getting higher performance and stimulate the economic growth. Last but not least in this...
Words: 3796 - Pages: 16
...SIBM,Bengaluru | Supply Chain Management | Assignment :Set 1 | | Karthik Periyasamy P 14020841020 Question: 1 You are the manager of Strategic Sourcing at Toyota Motor Corp and have just been called by the VP of global sourcing to whom you report. There has been a problem with the least 8 vehicles exhibiting sticking accelerator pedals and your boss is upset. Strong Evidence points to a problem with CTS, an electronic supplier, which has been recognized for high quality standards by the Toyota. Answers a) Identify the exact sequence of steps - a project plan - on how to handle this problem, from dealing with customers to identifying causes. Explain what should be done and why? ------------------------------------------------- The first step to be followed is to check with the different dealers across various cities to know if there are any more such cases. Those dealers should be asked to contact the customers to know if they are facing any such similar issues related to the accelerator pedals. If so, those vehicles need to be recalled for fixing the issue. This is the most important step as customer relationship is the key for any firm’s success. If the defective number of cars is too high, a special team can be setup to respond to the concerns of the customers. ------------------------------------------------- The next step would be to setup a discussion with the supplier CTS, to understand the severity of the problem. This discussion also provides...
Words: 3093 - Pages: 13
...Management of Supply Chain in Petroleum Corporations in India Surajit Roy LPG Operations, Indian Oil Corporation Ltd. Mumbai 400053, India R. S. Dhalla Microbiological Consultants Mumbai 400007, India Abstract Supply chain initiatives have become a critical part of firms operations. Success is increasingly being dictated by how well a company can control its supply base and mitigate supply bottlenecks and liabilities. This paper used inductive and qualitative approaches to explore the salient factors that simultaneously enhance the “greening the supply chain” as well as maximizing the customer reach while maintaining the efficiency of the supply chain system of petroleum companies. The key indicators identified were environmental policies, supplier policies, sustainability, market orientation and commitment to human capital and diversity. A survey was conducted with key informants across many divisions of the LPG segment to investigate how well these environmental and customer reach in the supply chain are in synchronized with the top management’s commitment towards environmental responsiveness and maximizing customer orientation. The responses to the survey were statistically analyzed and a relationship model was constructed with Market orientation as the dependent variable and independent variables as: environmental policies, supplier policies, commitment to human capital and diversity, sustainability and market orientation. The paper proposes to measure the performance of the corporation...
Words: 2759 - Pages: 12
...First, this journal introduce what supply chain management is. Then, it has a research that study about the supply chain activities and integration, supply chain decision areas, information technology, and measuring supply chain performance. It has 7 research questions to examine. The following are the briefly version of the questions and answers. 1. What makes up the basic activities of supply chain management? Supply chain management includes five basic activities: planning and strategy formulation, sourcing, transformation process, delivery, and handling customer complaints and excess stocks. 2. How are these supply chain activities integrated? Get the various supply chain members to collaborate and work together. 3. What are the major decision areas related to supply chain management? Location, production, inventory, and transportation. 4. Are supply chains associated with sustainability? Green supply chains are associated with sustainability, that involve reducing waste, improving fuel efficiency of vehicles, telecommuting, eco-friendly packing materials, and energy-efficient facilities. 5. How does Information Technology play a role in supply chain management? It enables real-time, online communications throughout the supply chain. 6. How is supply chain management performance measured? It often measured by key performance indicators (KPIs). 7. How does Wal-Mart drive supply chain efficiency? Wal-Mart’s reduce their purchasing costs as much as...
Words: 282 - Pages: 2
...Supply Chain Management strategies in the luxury industry Cecilia Castelli Politecnico di Milano cecilia.castelli@polimi.it Cecilia Castelli 1 Introduction The industry of luxury goods is expected to become in 2006 a $170 billion business worldwide (Egon Zhender International, April 2006), and in the recent years sales were growing 6% per year (Kwak and Yoffie, 2001). Despite the adverse economic cycle, luxury goods firms experience increasing demand: this is due in part to the increasing social relevance of owning luxury goods, in part to the strong commitment of the luxury companies in branding and communication (Castaldo and Boni, 1999). But does the success of such companies lay in communication activities only? It would be interesting to understand if – and to what extent- the choices of the appropriate operations and supply chain strategy influence the success in the luxury niche. The topic of Supply Chain Management, due to the major economic trends of the last decade (globalization of markets, outsourcing of activities, demand for growing number of innovative and customized products in small volumes, with high quality and high service level, in an unpredictable way), emerged as a promising research field and was largely studied; however the models that have been proposed don’t seem to describe properly the strategies to adopt in the luxury goods industry. A specific research project is ongoing at Politecnico di Milano, aiming at studying Supply Chain strategies...
Words: 3485 - Pages: 14
...Supply Chain Management strategies in the luxury industry Cecilia Castelli Politecnico di Milano cecilia.castelli@polimi.it Cecilia Castelli 1 Introduction The industry of luxury goods is expected to become in 2006 a $170 billion business worldwide (Egon Zhender International, April 2006), and in the recent years sales were growing 6% per year (Kwak and Yoffie, 2001). Despite the adverse economic cycle, luxury goods firms experience increasing demand: this is due in part to the increasing social relevance of owning luxury goods, in part to the strong commitment of the luxury companies in branding and communication (Castaldo and Boni, 1999). But does the success of such companies lay in communication activities only? It would be interesting to understand if – and to what extent- the choices of the appropriate operations and supply chain strategy influence the success in the luxury niche. The topic of Supply Chain Management, due to the major economic trends of the last decade (globalization of markets, outsourcing of activities, demand for growing number of innovative and customized products in small volumes, with high quality and high service level, in an unpredictable way), emerged as a promising research field and was largely studied; however the models that have been proposed don’t seem to describe properly the strategies to adopt in the luxury goods industry. A specific research project is ongoing at Politecnico di Milano, aiming at studying Supply Chain strategies...
Words: 3485 - Pages: 14
...Measuring the Impact of Social Programs: A Review of Best Practices Lesley Sept, Sandra Naylor, Randy Weston February 9, 2011 Introduction The question of how to measure the impact of a global corporation’s social efforts can seem almost unmanageable. The facets of influence seem to multiply the harder you look at the question. Who is being impacted? (Individuals, communities, an industry sector, a nation, the world?) What’s the nature of the impact? (Something we can easily measure, like greater income, or something more nebulous like empowerment?) Finally, how efficiently is that impact delivered? (In terms of management, operations, return on investment? How do our efforts leverage the firm’s core competencies or unique resources? How did we do against some measure of what impact we might have achieved had we invested our resources differently?) Evaluation can range from collecting a few ...
Words: 8259 - Pages: 34
...1. What are the 4 “R’s” in supply chain management? Describe. The 4 “R’s” in supply chain management is Responsiveness, Reliability, Resilience and Relationships. Responsiveness: This is the need for your company to be flexible and nimble. To be able to change as necessary to met customer needs. This implies the company is listening to the customers. Reliability: This is the ability to focus on the reliability of the logistics process. The company has to be sure they are able to reduce inefficiencies wherever possible to increase reliability. Companies are able to use tools such as six sigma to help control processes. Resilience: The Company must have the ability to be resilient to unexpected happenings. The resilient supply chain is able to cope with uncertainties in the business environment. Relationships: The buyer and supplier relationship must be based upon partnership. Both parties should be looking for ways to partner and ensure a win for both parties. 2. List and describe the 4 most pressing issues in supply chain management currently. The most pressing challenges in supply chain management currently are the new rules of competition, globalization of industry, downward pressure on price and customers taking control. - New rules of competition: Organizations are competing more on their core processes rather than spending on ads and pushing their brands. By being more cost efficient in their processes than their competitors, the organization will...
Words: 1233 - Pages: 5
...Cisco Systems, Inc.: Collaboration on New Product Introduction Viking Project Cisco 1. What are the challenges and risks faced by technology companies in new product introduction? When an introducing new product there are several challenges and risks that technology companies face and must take into account before starting development. The technology industry is rapidly changing with new technology being developed and introduced every day. Therefore, time is of most importance and indeed a challenge that technology companies face. There were several examples of ´time to market pressure´ in the case of Cisco Systems Inc. While their new product took several years of development work they had a deadline they had to meet and launch the product extremely quickly, or else they faced the risk of losing market share. In these years of development, new product introduction can be very expensive where companies usually risk spending a lot of money and make large number of prototypes with little certainty that the product design will meet customer requirements. When the product finally enters the market, customers might already have a product that fulfills their needs or they might not even want such a product any longer since the industry is in constant change. Thus, a two-way street with customers is very important in a product´s development as mentioned in the case. Furthermore, in our globalized world today, technology companies also face the challenge of making a design that can...
Words: 2380 - Pages: 10
