...of process improvement program, you have probably felt at times like your efforts were yielding less-than-expected results. It is no wonder: the list of possible hurdles to overcome – restrictive organizational structure, politics, stagnant organizational culture, power trips – goes on and on. Continuous Improvement is the on-going effort to improve products, services and processes by making small, incremental improvements within a business. It is based on the belief that these incremental changes will add up to major improvements over time and it is as much about tactics (i.e. specific improvements) as it is about changing the culture of the organization to focus on opportunities for improvement rather than problems. At the other extreme, there is the Business Process Reengineering which advocates starting from a clean slate with a quantum leaps. Whatever techniques/methods is used it relative the pulse of an organisation. Your objectives In this chapter you will learn about the following: * Understand the 3 Es of operational excellence * Understand the importance of the 3 Es * Understand the techniques/methods to achieve the 3 Es * Understand how to acehive the 3 Es in the business context 1 What is the 3 Es Businesses have a tendency to focus on one or other of the three E’s as shown in Figure 4.1 : Figure 4.1 DEFINITIONS a. Economy – doing things...
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...read, understand and adhere to the KOL Confidentiality Policy. Click here to access the KOL Confidentiality Policy. Academic Integrity Statement: I have read and understood the Academic Integrity guidelines for Kaplan Open Learning and the University Of Essex, and declare that this assignment conforms to all of the rules and regulations contained therein. Please note: the guidelines can be found in the Student Handbook (see section 6.4). Regular assignment one Introduction In this assignment, the explanation of the macroeconomic and microeconomic environment will be happen with the aid of examples. Once this has been completed, a critical analysis of how the economic environment in recent years has affected Hampshire fire and rescue service will be made. Main Body The Macroeconomic environment The Macroeconomic environment is an examination of the economy. The macroeconomic environment is an important one because the analysis compiled enables a business to investigate an economy and see what trends are occurring. For instance, if the economy has grown since the last analysis or shrunk. The difference between the increase and decrease of the economy is important because the retailer has no control over how the economy grows or shrinks. There are also certain influences which will affect the macroeconomics; these are economic indicators such as GDP, the unemployment rates and inflation rates. These economic indicators have a big significance on the economy. The unemployment...
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...had many methods of how to figure out how to find a stylist. Now people do not want anyone just doing their hair they want those who are knowledgeable of their particular hair needs and type. There are many ways to find a stylist or a creditable salon but I will list only three: research, word of mouth and walk-in. Yeadon Lee, T wrote a paper on how having the right dynamic and people in place managing the salon is a great way of starting to bring in customers. You can start by searching on the internet There are also certain websites you can look up that will help you. If you are an amateur to actually researching for a salon my advice is to start with those websites that tell the business owner how to bring in the customer. This can be a good help to you during your search. You will be able to read the techniques they are giving them to have and make a chart and compare to see if they are actually following their advice. Make sure if there is a website for the salon you go on there and check their ratings and customer comments. This is a great way to know what type of enviroment there is without stepping a foot in the door. Making phone calls is another way of researching check their professionalism just through the phone see if that draws you in. Calling also gives you the opportunity of seeing if the stylist has a portfolio online or in hand that you can view to see their workmanship. By calling you can also find out if you have the possibility of having a licensed cosmetologist...
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...Shirley Jones Orientation and Training MGT/210 James Yelton June 25, 2012 New hire and training is a welcoming program that all companies utilize when hiring new employees. The program is a welcoming to employees to a new company. My name is Shirley Jones and I am the training Supervisor of Shoe Glam Shoe Glam is a large retail store located in the Detroit Metro area. I have just hired in ten new employees as sales clerks to operate customer service needs and shipping and receiving procedures within the company. I’m aware of how new hire training programs are vital to a business structure. Proper training programs for new employees help gain insight for the company’s mission and goal. Knowledge of work performance expectations, and integrity will be conveyed to new hires. My goal for new employee is make sure that each person receives the proper information to properly perform their task without complications or lack of experience. The training program is a three day course and will last for five hours each day. All new hires will be expected to attend and take notes. New hires will also have the opportunity to ask questions and receive additional training information on any material covered that is not understood. My goal is to ensure that every new employee feels comfortable with their job descriptions. Day one training: Orientation Orientation for new hire will allow everyone to meet and greet myself Shirley Jones the hiring supervisor of SLJ Shoe Glam I choose...
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...Work flow chart 9. References Introduction: The term green is given to those products and processes that are biodegradable, save energy and resources or are manufactured & disposed using environmental friendly techniques. Green marketing refers to the process of selling products and/or services based on their environmental benefits. Such a product or service may be environmentally friendly in it or produced and/or packaged in an environmentally friendly way. Why Green Marketing? In today¶s scenario, both consumers and the companies prefer green products. There is growing interest among the consumers all over the world regarding protection of environment. In certain cases, the more environmental friendly product influences the purchase decision of the customers, who look to reduce energy consumption and waste generation. ³ When a movement becomes too popular, it is then the corporate takes notice to implement it;´ 8 TIPS FOR ACHIEVING SUCESSFUL GREEN MARKETING. 1. Be fluent in sustainability. Green marketing efforts should only be made once after integrating the effort wit the product manufacture. 2. Educate your customers. 3. Use Clean language to convey your idea. Do not be ambiguous. 4. Do not make false claims relating to green marketing, they are sure to back fire....
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...within the industry, accommodation and front-office services. I will analyses the role and responsibilities of some employees from a 5 starts hotel, a B & B, and a hostel, and the legal and statutory requirements that apply to room division operations. The term usually refers to a place that offers sleeping facilities for travellers. It can also be a place where people can do a particular activity for a specific time, work related or for leisure. A seat or other facilities for travellers on a boat or plain, it’s also accommodation. Places that offer this are many. Within hospitality industry we can find accommodation in hotels, apartments, caravans, leisure centers. Front-Office The term itself is originally American, and it is commonly known as “reception”. Is the department that deals directly with customers? The people working in the front-office are the one responsible with taking messages, handling orders. “They deal with reservations, room allocation, billing and payments, reception. This department is the one that generates revenue for any organization within hospitality. We can find a Front Office department in hotels, exhibition centers, show-rooms and any other organization in the hospitality industry. TASK 1 1.1 The organizations of my choice are: A 5*star boutique hotel in Hampshire „Lime Wood‟. (Limewoodhotel.co.uk, 2010) A hotel is”An establishment that provides lodging and usually meals and other services for travellers and other paying guests” (TheFreeDictionary...
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...not fully informed. So why 7 Ps? Traditionally, the marketing mix was developed for the fast moving consumer goods sector, and there were 4 Ps: Product, Price, Promotion, and Place (or distribution). As service sectors have become more aware of marketing, this marketing mix has been developed to also include: People, Process and Physical Evidence. Even if you think you only sell a product, so the original 4 Ps will suffice, it can be useful to think how much of a service element there is to your business. Indeed, the goods-service continuum demonstrates that very few products are purely goods and very few purely service. Goods Service Tangible Intangible Most of us sell either products with a surrounding service element (for example, a customer care help-line for a software retailer) or services with a tangible element (the skill of a hair stylist is a service but tangible products are required to deliver it). So it could be wise, even for product manufacturers, to consider all 7 Ps in their marketing mix. © 2005 Clarity Marketing Ltd www.clarity-in-communication.com 1 The 7 Ps of the marketing mix Product As seen in the goods-service continuum, your product can have both tangible and intangible aspects, and is the thing you offer to satisfy your customers’ wants and needs. Within this element, you need to consider such things as your product range; its quality...
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...we will be covering our specific topics and the techniques that will be used. First we will be going over our objectives and philosophy of the organization. A customer relation is your top priority as a sales clerk is pleasing customers. Sales clerks make every effort to satisfy the customer within the bounds of company policy. Handling money is where the sale’s clerk usually takes’s payment for goods and services, so they know how to run a cash register. Depending on the method of payments accepted by the store, you may need to know how to count change and how to process checks and credit cards. Merchandising is where sale’s clerks are responsible for stocking merchandise and to keep the store neat and inviting. Our philosophy is we would love for all the sales clerks to do every objective, and they would have good work skills. Our attendance policy is very easy we would like for you not to miss no more than three days. Having good communication skills will help you a lot with the customers the nicer you are to them the nicer they will be to you. Clocking in on time is a great thing to do so you know you get paid for all the work time in the day. Being at work on time is also a good thing so you have your workstation organized and ready to work. We have this saying that customers are always right don’t sit there and argue with the customer if you think they are wrong get the supervisor and they will try to fix the customers problem the best they can without breaking the companies...
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...appropriate management approach depends on the unique elements in that situation. The contingency perspective is useful in the practice of management today because every situation is different and one situation needs different management that another. There is no one way to do everything in management. 3. The systems perspective describes an organization as a set of elements that function together as a whole. The theory looks at the linkages between elements and at the functioning of the system which include inputs to transformation processes and outputs and feedback. This perspective also looks at the interaction of the system with its environment and how the environment effects the business. These interactions include the labor force, customers, regulators, and local communities. A business...
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...Yewoinharg belachew 3453 Logstone dr Triangle VA 22172 Mobile: 5714714256 Email; yewoinhargchane@yahoo.com PERSONAL SUMMARY An energetic, hardworking security officer who has a proven track record of safeguarding a client’s property and assets against acts of theft, fire, flood and vandalism. Able uphold good order on sites whilst working within a company’s procedural guidelines and also ensuring a high quality of service is consistently maintained with optimum efficiency. Currently looking for a appropriate opportunity with a reputable employer who rewards hard work and appreciates ability and loyalty. CAREER HISTORY (private Security officer, Master Tax Service VA) SECURITY OFFICER - January 2011–date Responsible for being the main point of contact in the event of any emergency or security incidents that occur on site. Working as part of a team via a day and night shift combination. Duties: * Pro-actively ensuring the protection of merchandise, property and assets. * Creating a safe and comfortable working environment for employees and visitors. * Patrolling the Facility area for periods of time. * Directing emergency vehicles and other traffic if a major incident occurs. * Responding to emergency situations as they arise. * Accurately reporting all incidents to senior managers. * Preventing and detecting offences on site. * Conducting searches of personnel, vehicles and bags etc. * Producing written reports. ...
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...Republic of the Philippines CAGAYAN STATE UNIVERSITY Andrews Campus, Tuguegarao City COLLEGE OF BUSINESS, ENTREPRENEURSHIP AND ACCOUNTANCY RISK MANAGEMENT PLAN Loss Prevention Management In partial fulfillment of the Requirement in FM 65 Prepared by: ANGELICA C. GAMMAD MARILIE M. MALLILLIN MELVIN F. NARAG MA. REGINA P. GARCIA ELARIANET DELA CRUZ ROMEO MALILLIN Presented to: Mr. Giehlito Dulin TABLE OF CONTENTS INTRODUCTION………………………………………………………………………….……3 TOP THREE RISK……………………………………………………………………………...4 RISK MANAGEMENT APPROACH………………………………………………………….5 RISK IDENTIFICATION………………………………………………………………………6 RISK QUALIFICATION AND PRIORITIZATION………………………………….……...6 RISK MONITORING…………………………………………………………………………..7 RISK MITIGATION AND AVOIDANCE…………………………………………………..10 CONCLUSION………………………………………………………………………………...11 RISK REGISTER INTRODUCTION Risk management is a continuous, forward-looking process that is an important part of business and technical management processes. Risk management should address issues that could endanger achievement of critical objectives. A continuous risk management approach is applied to effectively anticipate and mitigate the risks that have critical impact on the project. The purpose of risk management is to identify potential problems before they occur so that risk-handling activities may be planned and invoked as needed across the life of the product or project to mitigate adverse impacts on achieving objectives. Effective...
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...Marketing Approach in e-Commerce to Obtain Customers loyalty Khaled Ashraf Shaaban Faculty of Computer Science – Information Systems Department The British University in Egypt Cairo, Egypt Khaled117974@bue.edu.eg Abstract: In a modern fast moving world and challenging market, a business has to keep an eye on the latest technologies and marketing techniques to guarantee a competitive advantage. One of the latest marketing approaches used today by most businesses specially the ones using e-commerce as a main channel is Inbound Marketing. It is a marketing strategy aims to build a strong relationship with customers based on loyalty. That is achieved by taking an extreme care of both marketing content and targeted community instead of the offered product or service. This paper aims to declare the difference between inbound and outbound marketing in terms of applicability and result and focuses on the methodologies and techniques used to obtain customers loyalty by following the inbound approach. Introduction: Inbound marketing is a set of marketing plans and techniques concentrates on pushing clients towards a business and its products or services in order to obtain their loyalty. It has become widely followed as it changes the way buyers look at products, as they now surf the internet first to look for the product that is more likely satisfying and meeting their needs. Inbound marketers feed their customers with all the needed information without any...
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...include flooding, lightning, earthquake, wind, tornadoes, hurricanes, fire, environmental failure, and electrical interruption as these can destroy whole infrastructures and can cause valuable and important data to be lost. For example, in case of flood or fire it is certain that infrastructure will be destroyed that contains many hardware and storage system that contains valuable data such as detail of customers, product etc. so we would need to provide security to this data because loss of this information would have extreme consequences to the business, as well as being virtually impossible to recover at a total loss. We can use the method “backup and recovery” for to substantially reduce the impact of this disaster threat. Cloud technology can be deployed which would create a remote cold site that would allow access to critical system information with limited physical resources if necessary. When considering logical vulnerabilities and threats, the following is to be considered. Unauthorized modification of the database is a major threat issue or concern when designing the IT infrastructure for the organization. In this threat, an unauthorized user accesses the database and makes unwarranted changes. Unauthorized users can make changes in the database making too difficult to recover from. For example, they can modify the details of employee of organization, manufacturing or our product details or it services details also....
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...finish this assignment. We are really appreciating your help. 1.1) EXECUTIVE SUMMARY Sous Vide Steak House Restaurant is a food business restaurant. The business is expected to take participant in the economy on first month of 2014 and the main activity is serve western food focus on steak that prepared by Sous Vide technique that never been applied any western restaurant in Malaysia. Our business concept is want to give our customer fully enjoy with our steak with a slogan of ‘Truly Steak Experience!’we don’t want they feel waste after tried our steak.Sous Vide Steak House is formed on partnership where it consists of five members, including the General Manager, Administration Manager, Marketing Manager, Operational Manager and Financial Manager. The total of initial capital contributed by the members is amounted to RM 70,000. Sous Vide Steak House restaurant has a vision which is to introduce Sous Vide technique in cooking area especially in Malaysia. The objective is to gain a massive income in running of the business. Furthermore, to improve our food and service industry then to certified best western food as a world known steak. Lastly, to make sure business running as smoothly as can. As for marketing part, we plan to open our restaurant at...
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...FORWARD Charmond laundry services is a laundry company with expertise in washing, dry-cleaning, pressing and delivery. Based on our vast work experience in laundry, we have an in-depth knowledge of current scopes of work, through which we determine the exact requirements to execute laundry services Professionally and competently. This documentation aims to report the procedures to be used in executing the laundry, we have high quality tools and materials needed by the quality control and assurance procedures to guarantee a perfect job. The safety procedures and management were also thoroughly covered. This documentation provides the reader with the opportunity to ascertain the technical and project management ability of Charmond laundry services to successfully execute the projects. COMPETENT PERSONNEL We have a very effective management system. The latter is composed of a team of very competent professionals equipped to handle every stage of the laundry services. THE PERSONNEL ARE: a) Manager 1 b) Cashier/accountant 1 c) Front desk officer 1 d) Delivery/ pickups 4 e) Washers 2 f) Pressers 4 g) Packing 2 h) Counters 2 i) Store...
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