...Term paper -Mercy Securities Corp -Survey Report Click Link Below To Buy: http://hwcampus.com/shop/term-paper-mercy-securities-corp-survey-report/ Each student will prepare both a 5 -7 page written report. Outline Background: You have recently been hired as part of annual class of trainees at a major brokerage firm, Mercy Securities Corp. After a few days of orientation, you begin its trainee “rotation” through several departments across the firm. The first unit you are assigned to is the ___________________ Department where, as an initial project, you are asked to research and study the processes and controls of that department. Your job is to fully explain how that department works and what controls are or should be in place. Your manager wants you to prepare a written report analyzing the chosen department. In addition, he asks you to give him an oral presentation of your findings and conclusions once you have completed your analysis. Selection of the Department: Each student will choose a department of interest from within a brokerage firm. Research will show dozens of potential departments. The students may choose any department that interests them. Format for Written Report: The written report should be organized in the following order: Section I: Executive Summary (1 page) Section II: Detailed Analysis (4 to 6 pages) Section III: Attached Addenda (bibliography, copy of financial statements, comparisons, charts, articles...
Words: 303 - Pages: 2
...Survey Paper: Businesses often use surveys to gain a better understanding of the happenings within a company. The results of the surveys are used to make changes to improve the company and solve business problems. This paper will address the survey created in regard to supervisory performance, managerial leadership style, and performance appraisal systems. We will discuss how the proposed survey addresses the problem and determine if the survey questions are appropriate to research the business problem. We will identify the level of measurement used for the survey questions. Finally we will discuss what ethical implications must be considered when developing survey questions. This survey was designed to find what the employees think about supervisory performance, managerial leadership style, and performance appraisal systems. The survey consists of a series of questions to arrive at the views of the employees first regarding the supervisors. The questions will answer the question of how well the supervisors are performing the supervisory functions required. Next the survey asks questions to see if the employees are receiving the proper performance appraisals from verbal recognition to how satisfied the employees are with the pay rate. The survey then addresses what type of managerial leadership style the supervisors have, it gives the option of the three leadership styles preferred from within the company and gives an option for “other” to determine how many leaders have...
Words: 903 - Pages: 4
...Survey Paper The amount of experience, skills and the amount of success a player has in baseball may determine each player's salary in the major league baseball. This survey will help determine whether a players skills along with the team's consistency to win has an effect on being offered a higher salary versus the other teams in the MLB. This survey will be used as a tool that is designed to have survey-takers contribute opinions and suggestions so that a collection of data can be reviewed to determine whether the survey-takers are in agreement with the factors mentioned above is the result to higher salaries in the MLB. Specific variables will be used in the survey questions and the results will show how effective each question within the survey is. There will also be ethically constructed questions to assure there is a good quality survey. The Purpose The main purpose of the survey is to increase knowledge in whether higher paid salaries in the MLB correlates and has a relationship with a player's skills and the number of wins accomplished by the team. Arrangement and structure of the survey will provide a vast amount of information for survey takers as well as for the surver creator. The survey creator will gather knowledge along with important information on the survey takers opinions on this matter as well as ways to improve the effectiveness of the survey. Design This survey will contain 10 questions to help the creator of the survey, have a better understanding...
Words: 994 - Pages: 4
...Survey Paper In the world of research and information gathering there a number of tools and methods that can be used that will assist in the research process. Among these tools are surveys. Surveys allow researchers to obtain information from individuals through questionnaires delivered through mail, electronically via the internet, or in-person. The method of delivery for the current survey will be through the mail. This will enable researchers to reach a large geographical population range, as well as reach customers who may not frequently visit the business locations. The rate of response will inevitably be low, but a 30% return rate will be acceptable to acquire reliable data. The survey will also be available and presented in-person to customers who visit our banking locations. With the information gathered through the survey, our researchers will be able to begin determining the answer to our question. The survey that has been created will enable researchers to address the problem statement of: “are the highest users of banks services concerned about earning interest on their account balances.” This problem statement requires that information be obtained in two key areas. The first area that information must be obtained is to determine who the highest users of the banks services are. Once that information is obtained, we can begin to determine the importance of earned interest on those accounts. This survey is designed to address both key areas of importance, and is formatted...
Words: 1142 - Pages: 5
...exist within the company. Our team has constructed a survey to help our customers differentiate between our three facilities and help us improve our service and facilities. In this analysis we will explain how the questions relate to our hypothesis and variables, identify the level of measurement for each question, explain the advantages and disadvantages of the delivery method we chose, describe pre- and post-survey activities and their importance, and explain considerable ethical implications when developing and summarizing the survey. The survey includes questions that relate to the explanatory hypothesis given in the request for proposal. The RFP states that “the customers’ unfamiliarity of each facility’s purpose and expense has led to low income revenue and low occupancy levels.” The low income revenue and low occupancy levels, dependent variables, are a result of the customers’ unfamiliarity of each facility’s purpose and cost, independent variables. The moderating variables, which are poor quality of service and other factors, contribute to the results, the dependent variables. Other variables that affect the outcome include the old infrastructure and the lack of properly maintaining the facilities. The team hopes that this survey can help our customers better understand the difference in our three facilities and help our company better accommodate the customers. The classification of measurement scales vary in our survey, although we use each of the scale classifications...
Words: 525 - Pages: 3
...Attitude Survey Paper Ashley Smith Psych 475 August 8th, 2012 John Papazafiropoulos Attitude Survey Paper In the United States it is important to be able to understand the general populations attitudes on different subjects that are important or items that are on the market. In psychology attitude surveys are used to gather a sense of individuals attitudes while being able to turn the results into empirical evidence to back up the theory or question that is at hand. A attitude can affect different aspects of a persons thought and behavior process such as, their cognitive thinking, emotional reaction, and physical behaviors (Hogan, 2007). My survey was designed using the SERVQUAL approach to developing a attitude assessment. I developed this survey to asses and understand how students of The University of Phoenix online campus feel about their educational experience upon their graduation from the program. This survey could help to fix different issues in communications and staffing process for future students allowing for better learning experiences and more enrollments. This paper will examine the development of my survey, administration process, scoring of the surveys and the interpretation of the scores. I will also describe issues I had while designing the survey. Survey Design I designed this survey knowing that my participants would be UOP online campus students who are graduating from their programs. The perfect participants for my survey would be students who...
Words: 783 - Pages: 4
...Shalonda Jones OCI Survey Paper Introduction: The organization I selected to use for my study is Humana Insurance Company (Humana Inc.). Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health and supplemental benefits companies. Humana is a full-service benefits solutions company, offering a wide array of health and supplemental benefit plans for employer groups, government programs and individuals. Humana is a Fortune 500 company with 26,000 employees nationwide. These organization was started 1961, initially Humana was a company that owned Hospitals and Nursing Homes. In 1984 Humana evolved into an insurance company selling medical and dental products. The 1990s marked Humana's transition into a consumer health benefits company. Humana spun off its hospital operations from the health insurance operations in 1993. Humana is now focus on being the most trusted insurance company in the industry. That is the history of Humana Inc. but my focus for the survey was just one department. I focused my survey on the Chicago Market Office Sales department. This department was started in 1992. There are 35 employees in the unit. The Chicago market sales office motto is “Guidance when you needed most”. The goal of the office was to make Humana the one stop shop for all your health care solutions. 2-A Culture Type: My company primary style is Affiliative, which characterizes an organization as having positive interpersonal relationships...
Words: 1619 - Pages: 7
...Case Assignment 2 Liberty University BUSI 600 Abstract This paper defines Penton Media’s sampling plan and research design for their study on if their reader service cards are still successful in getting buyer’s attentions. There are five questions that develop the sampling plan and Penton Media’s answers to these questions are described in this paper along with the strengths and weaknesses of their decisions. Their research design is also explained in the eight categories given. Finally, the strengths and weaknesses of their research design are given. Case Assignment 2 Penton Media has designed a research study to determine if the reader service cards are still a sustainable form of bringing in customers. Penton Media came up with a sampling plan in order answer this research plan. Their sampling plan answered five questions and has both strengths and weaknesses. They also formulated a research design, which includes eight categories of options to answer their research question. Their research design also includes strengths and weaknesses, and these will be further examined in this paper. Sampling Plan According to Cooper and Schindler (2014), the sampling plan includes five questions. These questions include (p. 344): * What is the target population? * What are the parameters of interest? * What is the sampling frame? * What is the appropriate sampling method? * What size sample is needed? Once you have answered all these questions...
Words: 1020 - Pages: 5
...Quality Improvement Plan Part II This paper attempts to explain some areas of potential improvement for the Veteran Affairs (VA) organization in a surgical department. Describe the data that needs to be collected and the tools to be use. Also, it will be identified and compared the types of information collected based on the different tools used. Presenting the Quality Improvements (QI) tools needed to accomplish the goal and describe the information obtained from it. In addition, establish how are these tools helpful for the health care organizations. Areas of Potential Improvements for the Organization The areas to be considered are; on- call Practices, preoperative personnel are assigned designated times, in addition to their regular work hours, to be available on an “on-call” basis for unplanned , urgent, emergent procedures or to provide care for patients whose procedure run past schedule time periods. Call hours may vary from four hours or more. Actual hours worked during the call period are unpredictable and can range from 30 minutes to the entire length of the call period. A large body of research exists about fatigue and sleep deprivation and their effect on performance. Research also suggest that work periods of 12 hours or more are associated with higher probability of making an error and increase in risk-taking behaviors. The Time-Out: While technologies and other innovations have advanced health care, these advancements have also led to failures in the delivery...
Words: 1370 - Pages: 6
...Recommendations 6 Conclusions 8 References 9 Customer Feedback Many ideas explain why feedback does not satisfy a company’s needs. This paper will cover topics that researchers found to improve customer feedback. The major themes are survey methods, survey fatigue, and interpreting surveys. Data will be gathered from scholarly and unscholarly peer-reviewed journals. The articles demonstrated an application of knowledge to understand usable customer feedback. This paper will concentrate on revealing why businesses are dissatisfied with customer feedback and strategies a business can focus to improve customer feedback. We will also have a better understanding of why the customer feedback does not satisfy a company’s needs. The intent of this proposal is to show that businesses need to keep it simple when it comes to surveys. Obtaining usable customer feedback will give businesses a competitive advantage (Purdy, 2013). A business will understand that customers are overwhelmed with feedback and not answering correctly, or not doing surveys (Pecoraro, 2012). Customer feedback is the answer for keeping one business higher in a competitive business world (Jeppsen, 2010). Analysis and Opinions The literature review revealed the three themes that provided an insightful and thorough analysis of the issues that surround customer feedback. Survey methods is a structured questionnaire given to customers and designed to obtain specific information. Customers have expected to have their...
Words: 1898 - Pages: 8
...Business Research Methods, Part I Nikkei Crowder, Jessica Thompson, Delores Winton QNT/561 Anthony Matias August 13, 2012 Business Research Methods, Part I There are elements needed when conducting research, such as developing a theory and hypothesis, determining an appropriate research design, collecting data, providing analysis of the data, and revising the theory upon results. This paper will develop a research design behind the auto industry bailout and identify a sample design used for collecting data. Organizational Dilemma What was the ultimate cause of the downfall of the auto industry resulting in a bailout? This research question arising from the dilemma in the auto industry is one that many American’s found him or herself asking after the government decided to bail them out of their financial crisis. In 2008, the auto industry found itself in a downward financial spiral. Gas prices reached over $4 a gallon and the credit debacle is only a couple of reasons for the dilemma the auto industry faced. The country was facing a recession and they blame up-and-coming technologies of distracting technologies to validate and continue the old routine and procedure to fill their pockets with money and bonuses to retain the status quo in the industry without any regard to others affected, even if this method compromises their long-term strategy. Roche (2009), “This qualifies as failed management syndrome because they consider themselves royalty and...
Words: 766 - Pages: 4
...take from quantitative or qualitative research (hsc.csu.edu.au, n.d). As the consultant for Heavenly Blush, we could suggest to use survey and questionnaires. From four types of primary research can be done, survey and questionnaires is the most effective. Heavenly Blush can conduct survey and questionnaire because by conduct both of them can clearly tell the information that the company needed. From survey, company can create a chart to make people easy to understand. Survey means a form of questioning that is stricter than interview and it is more general because it involves big scope of people (owl.english.purdue.edu, 2013). Heavenly Blush’s consultants would get the information that they want from the medium until large population. It is very useful than the consultants’ interview one by one to know the information of people think about Heavenly Blush. Questionnaire is often focus on the specific topic (hsc.csu.edu.au, n.d). For instance, if the consultants’ of Nike that want to know about what customer want from Nike’s products. So the consultants would ask some questions that are focus on one topic to fulfill the questions from Nike. As well as the Heavenly Blush’s consultants, they may ask some question to the large population to fulfill the objectives of conduct questionnaire. According to hsc.csu.edu.au, before conducting a survey or questionnaire, Heavenly Blush consultants should consider six stages; first, deciding upon the areas the consultants want to investigate...
Words: 6968 - Pages: 28
...Satisfaction Survey Study Perspective The Satisfaction Survey Study was performed due to the very low number of respondents that had submitted satisfaction surveys during the previous year and to see what the expected number of responses should be in comparison with our peers. Methodology From January to June, 100 patient satisfaction surveys were placed throughout our facility advising patients to take one. These surveys had return envelopes attached to them, without paid postage. One designated individual was responsible for maintaining these surveys so as we could determine the number of surveys that were taken. The surveys that were placed in our office were printed on gray paper. Goal The goals of this study are to receive a comparable percentage of patient satisfaction survey responses in comparison with our facilities. Comparison/Benchmarks A 30% to 35% response rate is satisfactory according to a study, “Survey Response Rates and Overall Patient Satisfaction Scores,” published in the Journal of Nursing Care Quality 2003 Jul-Sept. And the Patient Survey Website June 2011 Article “What Does Patient Response Mean?”. Results At the end of the 6 month period, January to June, there were 71 surveys remaining of the original 100 placed throughout our facility by which we determined that 39 surveys had been taken. We received only 6 surveys back during this time period. This is a response rate of 15% which is 20% lower than our benchmarks. In attempts to increase...
Words: 744 - Pages: 3
...gather a team of international experts in many cases gained professional experience is enriched must comply with the local environment and work culture as a country with a developing economy in my country is perceived more restrained attitude in the office procedures require to comply with the hierarchical levels ignoring the responsible party is a sign of unethical behavior increasingly being adopted international practices and increasingly seek the feedback / views of employees Every year study conducted internal staff satisfaction The Internal Opinion Survey provides an organization with feedback on the overall satisfaction and motivation levels of employees, on several themes defined during the preparatory process. For example: knowledge and engagement in the company strategy; perception of leadership and management; proximity management; HR evaluations and systems; motivational factors, and so on. This survey can be occasional or recurring. It can be used in the context of high performance or with dysfunctional...
Words: 626 - Pages: 3
...Online Surveys Jiali Ye Georgia State University, USA Chapter VIII AbstRAct The widespread use of personal computers in the work place and at home has created a new opportunity of conducting research. With the increasing accessibility of the Internet and e-mail, using the new medium to distribute surveys is gaining popularity among researchers. The online survey, however, is a “double-edged sword,” with the ability to access a large number of respondents at low costs, but the risk of increasing difficulties to evaluate the quality of the research (Couper, 2000). Concerns over response rates, sampling, and controlling the data collection environment have posed serious challenges to online survey researchers. The purpose of the present chapter is to offer suggestions for addressing these concerns. After a brief discussion on the formats of online surveys, the author will outline the challenges of conducting online surveys, and provide some strategies to overcome these challenges. IntRoductIon formats of online surveys Internet-based research may appear in various forms, but generally there are two formats for online surveys: e-mail surveys and Web-based surveys. E-mail surveys. According to Bachmann, Elfrink, and Vazzana (1996), e-mail questionnaires appeared almost simultaneously with the introduction of e-mail. E-mail surveys used to be restricted to population samples from within a company or a university. With the increasing number of e-mail users, e-mail surveys have...
Words: 1226 - Pages: 5
