Republic of the Philippines
PHILIPPINE STATE COLLEGE OF AERONAUTICS
INSTITUTE OF LIBERAL ARTS AND SCIENCES
Piccio Garden, Villamor Air Base, Pasay City

Challenges of Airport Employees in Communicating to Mute and Deaf Passengers

A Study on the Challenges of Airport Employees in Communicating Mute and Deaf
Passengers

Submitted By:
Dela Vega, Joaquin Jr. M

AB- 3-1

Submitted to:
Professor Ivan Mascardo

August 28, 2015

Chapter 1

1.1 Introduction

In 1951, ICAO announced that English will be the compulsory language used for the international aviation. (Varavudhi, 2009). Such requirements would improve communication, coordination, and performance of the required safety and related duties of airport employees. “Communication is the exchange and flow of information and thoughts from one person to another; it involves a sender transmitting a thought, information, or feeling to a receiver. Communication includes writing and talking, as well as nonverbal communication (such as facial expressions, body language, or gestures), visual communication (the use of images or pictures, such as painting, photography, video or film) and electronic communication (telephone calls, electronic mail, - cable television, or satellite broadcasts).(Mallett-Hamer, 2005, p.1). A successful communication demand same basic ability of sender and receiver. Here ideas are delivered, which received and an immediate feedback generated” (kabir, n.d. p.1)
People who are deaf and mute may have challenges communicating with others via spoken words and may have challenges being aware of audio events in their environments. This is especially true in public places, which may not have accessible ways of communicating announcements and other audio events like airports. Many processes are available to contact with deaf people but