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Sw Airlines

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Southwest Airlines
The success of any organization, regardless of the size, depends on strong communication between its employees and senior management to the entire organization. Moreover, a successful organization depends on functional groups which are powered by strong individuals that hold a leadership position.
Leaders have a tremendous effect on an organization and can influence the organization and its employees in a variety of ways both positively and negatively. In terms of communication, leaders influence how an organization’s managers and employees communicate with each other. Effective communication occurs when the intended receiver understands this idea, information, or belief in the way the sender intends. However, when the receiver fails to interpret the meaning of the idea, information, or the feeling the sender is attempted to transmit, the result is poor communication. When this occurs, negative reactions, confusion, or even anger can occur that can result in a good idea or plan to fail (Nayab, N. (2010). How does Leadership Affect Group Communication. Retrieved from http://www.brighthubpm.com/resource-management/92791-how-does-leadership-affect-group-communication/).
Southwest Airlines was established and is currently operated by individuals who pride themselves as strong leaders, who insisted on creativity within the company, and created an organization that allowed its employees to communicate with each other and with senior management. One of the main reasons why Southwest Airlines is rated one of the top places to work and consistently rated at or near the top for customer service is because of the type of leaders that run Southwest Airlines (Southwest Airlines Corporate Facts. (2013). Retrieved from http://www.swamedia.com/channels/Corporate-Fact-Sheet/pages/corporate-fact-sheet).
Southwest Airlines leaders can be classified into

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