The Great Post-It (TM) MASSACRE*

Description
The case deals with different leadership styles which Bob Scanlon experienced while working for a company. After 8 years of service, Bob was promoted to small business accounts at the corporate office in Dallas. Bob’s previous work experience was typically in high pressure areas lacking the challenges he desired; however, he was doing his best by fulfilling all his responsibilities perfectly. Beverly Sadowsky, First Vice President of a discount travel agency was aware of his high performance and potential and offered him a higher status in the company requiring more responsibility with more salary and benefits as she believed that he could handle. He was very interested in the travel industry and after several requests, Bob accepted the supervisor’s position vacated by his supervisor who retired. Bob reported directly to Beverly Sadowsky, then 1st V.P. now C.O.O. of Adventure Plus. Beverly and Bob’s working relationship worked perfectly. Beverly’s hands off management style and delegation of responsibilities, gave Bob the challenges he was looking for at corporate. However, after Beverly’s promotion to C.O.O., Bob faced with the autocratic and micromanaging style of George, from auditing with a successful professional track record at work and in the community, who wanted to be involved in every detail of job and kept putting post-it notes to let Bob know about inaccuracies, which made him routinely bump on the tasks.
Diagnosis
Failure to appropriately transition from Beverly’s hands off management style to George’s deeply involved hands on style provide to be a negative and stressful experience for Bob. Not having the autonomy to supervise his department as he saw fit was not the challenge Bob wanted. “Post-It” notes citing Bob’s failure to do as he was instructed became the main feedback notification from George