Contents 1.0 Planning Phase 1 1.1Baseline Project Plan 1 1.1.1 Introduction 1 1.1.2 Current system of the company 2 1.1.3 Problem statement 2 1.1.4 Project objectives 3 1.1.5 Scope of Project: 3 1.1.6 Methodology 4

1.0 Planning Phase
1.1Baseline Project Plan
1.1.1 Introduction

Northern Health Clinic (NHC) was established by partnership of Dr. Edry Yussof and Dr. Wilson Chen. The clinic is located at Jitra, Kedah near of new shopping mall of Jitra Town which is strategic location because easy to customer to find it. NHC have less worker but have a lot of patients. Most of the patients that come to NHC provide insurance coverage employee wellness and health maintenance. NHC also accepts 34 different insurance policies.
The office manager, Anita Raj is supervises six office staff worker. Each of worker were given one or more primary responsibilities. In the other hand, all members of the staff help whenever necessary besides of their regular responsibilities in preparation of patient statements at the end of each month. Because of this situation Anita Raj have requested to hire an office clerk to reduce the workload of current staff. Through a meeting handle by the associates, they have agreed to hire another office worker. Then, Dr. Edry suggested to use computerizing NHC’s patient system to handle all the process related to patients. Dr. Edry as the director of the project decided to hire a system analyst to study the current office systems and recommend a course of action.

1.1.2 Current system of the company Northern Health Clinic (NHC) is currently using manual system. This is shown when the staff, Tina Wong had handled most of the paperwork concern insurance reporting and accounting. That’s mean she had filing the insurance report and accounting document manually. Furthermore, the other staffs who is Lisa Sung has primarily