...dealer and license information andowner and contact information • Activity and e-mail management systems link e-mails with associatedcontacts, leads and opportunities • Service management increases customer loyalty by enabling consistent,personalized interaction across all customer touch points including,telephone, e-mail, Web, wireless devices and in-person meetings. Tata Motors implemented Oracle's Siebel Automotive, a comprehensivecustomer relationship management (CRM) solution designed specifically forcompanies in the automotive industry. Seamlessly integrated with Tata Motors’dealer management system and SAP back-office applications, Siebel Automotivehas delivered significant benefits across the extended organization, includingimproved customer satisfaction, increased revenue and productivity, andreduced costs. By tightly integrating Siebel Automotive and its dealermanagement system, TATA has streamlined transactions and ensured thatdealers capture customer data as a part of their normal operations. The solutionprovides a 360-degree view of customers to the extended organization, withappropriate visibility controls to ensure that one dealer is not privy toinformation from another. To further enlist dealer support, Tata Motors involveddealers throughout the solution configuration and deployment process.“Integrating Siebel Automotive with our dealer management system ensuredthat our dealers would immediately see the value in the solution,” Sreenivasanexplains.......
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...System Implementation When it comes to implementing or installing a new system within a company or organization, there are many factors to consider, not only technology. System implementation takes place when testing is complete and the team and project manager become responsible for implementing the new information system successfully for the sponsor or for the client’s organization or company. A successful implementation can result in overall organizational efficiency and also strengthen the organization. However, a failed implementation can result in a strain on funds, schedule, and on the organization. Even though there are different implementation methods, there are more things to consider such as: commitment, risks, resistance, user involvement, training, and planning. User commitment plays a huge factor on implementing and installing a system successfully. An implementation method, such as direct cutover, will create a huge sense of commitment. When the direct cutover method is used, the old system is being disposed of and the new one is being installed. It is as if yesterday, you were using an old computer or system, and today you came in and there is a new computer or system in front of you. This method creates a huge sense of commitment with users because there is no system to go back to. When it comes to user commitment, the user must also be committed to change. The company or organization must be willing to implement changes, procedures, structure, and any...
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...Stephanie Cook ITM 5400 FALL I 2013 System Analysis, Design and Implementation Professor Al Marcella Cook_7A 1. Should Top Sail implement a Web-based system? Why or why not? I do feel that Top Sail should implement a Web-based system in order to be effective in the time-sharing and rental broker business. Most every major company as well as brick and mortar companies are breaking through with Web based systems. Customers look to make everything convenient for them. Purchases and rentals of most all products via the Internet is how most customer are buying now days therefore this is a must for Top Sail. They need a system that will display relevant information pertaining to rentals, availability and prices and exactly what potential renters prefer and/or looking for. 2. What software acquisition options are available to Top Sail? The software acquisition options that are available to Top Sail must begin with the acquisition process. Step 1 is to evaluate the Information System requirements and prepare a request for proposal or a request for quotation, Step 2 is to identify potential vendors or outsourcing options, Step 3 evaluate the alternatives, Step 4 is to perform cost-benefit analysis, Step 5 prepare a recommendation and Step 6 implement the solution. They can develop a system, buy a software package or customize a software package. In Top Sail’s case customizing a software package would probably be the best route to take and in......
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... SYSTEMS DESIGN, IMPLEMENTATION, AND OPERATION SUGGESTED ANSWERS TO DISCUSSION QUESTIONS 22.1 Prism Glass is converting to a new information system. To expedite and speed up implementation, the CEO asked your consulting team to postpone establishing standards and controls until after the system is fully operational. How should you respond to the CEO’s request? The consulting team should strongly advise the CEO that postponing standards and controls is not advisable. Rather than save time and money, the company will probably lose time in the future when unanticipated problems and weaknesses arise due to the lack of standards and controls. The following are reasons why performance standards and control procedures should be established before the system becomes operational: * Internal control considerations must be taken into account when assigning job responsibilities. * Job descriptions and work schedules must include the various control procedures. * Performance standards associated with each position must be considered when selecting personnel to operate the system. * Documentation standards and data security provisions must be formulated before the system can be operational. * Error checks must be built into all computer software systems. * ...
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...face the global economic recession and it has affected a lot of companies and even some countries and put them on the verge of declaring bankruptcy. After that, the recovery of a lot of those who got their projects crippled due to the recession was almost done, and they got on the right track again. In order to start making use of their investments, they require getting their projects delivered to start benefiting from it as soon as possible. That being said, any delay in the process of delivering the power and water connections will relentlessly affect the reputation of the company provides it as well as will lead to unhappy customers. This is one of the reasons why Six-Sigma is becoming a part of the companies’ culture. Six-Sigma implementation would help us by statistical methods to measure the process in of a company’s procedure. Moreover, several additional points can be scored when we apply this framework such as the employees’ empowerment, leadership involvement and the satisfaction of the customers. This research attempts to study six sigma aspects in Abu Dhabi Distribution Company (ADDC) to improve the process of power connection procedures by using quality tools like Pareto chart, Control chart and fish bone diagram. Using of those tools prioritized the causes and controls it. Moreover, those quality tools showed up if the process is in control or not, Capable or not and Centered or not. In addition to that it is identify and isolate the major causes from minor......
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...implementing OBB * Implementation of OBB in other countries | 356671011 | 3. | Conclusions | 12 | 4. | Recommendation | 14 | 5. | References | 15 | 6. | Appendices | | INTRODUCTION Budgeting in the public sector has evolved over the years. After Independence, we started with line-item budgeting that focused on expenditure. Under this approach, ministries and agencies were assessed on their ability to spend the approved allocation within a given year. Moreover, it lacked coordinated planning, performance measurements and systematic evaluation. Subsequently, a more results oriented Programme and Performance Budgeting System (PPBS) was adopted in 1969, where the focus shifted to outputs, with resources allocated for specific programmes and activities based on priorities. Systemic problems, however, continued to persist. There was lack of accountability, while decision making was highly centralized. To address these problems, the PPBS was improved and introduced as the Modified Budgeting System (MBS) in 1990. The system expounded the concept of “let managers manage” and held them accountable for their performance. However, even under this system, the emphasis was still on output, with each ministry and agency focusing on delivering its programmes and projects. This gave rise to duplication of efforts and resources across ministries. It soon became apparent that there were weak linkages between policy formulation, budgeting process as well as project......
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...burdened by infectious diseases such as dengue fever, malaria, tuberculosis and waterborne diseases due to natural disasters such as tsunamis, floods and landslides. Although this health crisis can be controlled, precaution step should be made to predict and plan the early action if a similar crisis hit again especially to our country. Health and welfare of the citizen is the key for Malaysia or other country to achieve their objectives of economic and community development. Improved in health system contribute to labor productive and is core to make any country to become better. Malaysia has implemented the best in expanding their health services to the public. Malaysia health care system has been relatively successful in providing health services fairly to the poor through public subsidies. Although the health care delivery system is efficient, expenditure on healthcare needs to be enhanced to handle the demands and pressures on the health care system that is parallel with development. This is not only for Malaysia, but also the same to other Asian country and beyond. 2.0 IMPORTANTS HAVING A GOOD HEALTH. Health is very important in our daily lives. By having a healthy body, a person can carry out daily activities without having any interference. For some people, they only realized health is very important when they are attacked by the disease. They are willing to spend money to buy food and medicine to cure their health......
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...Infrastructure and Systems Implementation Plan Sabrenna Anderson Kaplan University Primary Contact | Name | Rosanne Moran | | Phone | 732-930-3800 | | Email | rmoran@wint.net | Backup Contact | Name | Sabrenna Anderson | | Phone | 732-656-3575 | | Email | sanderson@wint.net | Proposal Type | Idea To Be Explored Potentially Identified Solution | Project Type | New Project Enhancement to Existing or Former Project | Working Title of Project | Infrastructure and Systems Implementation Plan | Project Sponsors | WInt IT department, Rosanne Moran, IT Director. | ------------------------------------------------- ------------------------------------------------- Introduction Widgets International, Inc. currently consists of Widgets USA, LLC and Widgets-R-Us, LTD. Combined Widgets International, Inc. has 50 years of experience in providing function critical assembly and machinery solutions. WUSA has cornered the Business to Business market while WRU has grown in leaps and bounds in the retail market. Together as Widgets International, Inc., they stand to increase their market share substantially by creating and offering innovative and cost effective assembly solutions globally. (Anderson, Unit1, 2014) ------------------------------------------------- ------------------------------------------------- Purpose and Justification This proposal will explore the requirements for the application and implementation of an easily manageable......
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...GROUP PROJECT Joe & Sugars Cafe: Evaluation of CRM/POS Systems for Implementation Lindsay Crigler, Gracie Flyg Brooke Hewitt, Katie Keeney, and Grace McCrary BA 550 Management Information Systems December 7th, 2014 1 GROUP PROJECT Abstract Advancements in point of sale technologies are making it easier than ever to run a business. Traditional systems complete orders and payments from a standalone terminal, however POS today's POS systems can do multiple useful things. Examples of the POS’ services includes processing credit cards, and using mobile devices to transmit sales data to other software a business already uses. Many POS systems now come with builtin customer relationship management (CRM) features. These advances in technology allow business owners to perform operations like inputting customer information, creating sales reports, and updating customer databases in the cloud with ease. Businesses can save time and money, and grow as a company 2 by using POS data to build solid relationships and deliver the best customer experience possible. This analysis and evaluation of POS & CRM systems is for Joe & Sugars Cafe in La Grande, Oregon. The evaluation will examine the existing system, compare two possibilities of new operating systems, and give a recommendation based on the analysis. GROUP PROJECT......
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...Implementation of Quality Information Systems for E-Learning Applications Abstract: Quality information systems (QIS) are providing all the quality-relevant information during the whole life cycle of a product to all the people involved. With regard to e-learning applications this means that a QIS should provide quality-relevant information to the authors of e-learning materials as well as to the instructors and the learners using them. In this work it is described how such a QIS can be implemented in the context of e-learning applications. In this connection a prototypic system design and strategies for the integration of a QIS into the information system infrastructure of e-learning providers are presented. 1 Introduction Many concepts of quality management are not only applicable during the production and usage of material products, but also in the context of immaterial ones - like for example e-learning applications. Nevertheless quality management concepts are hardly used in this regard today. As a basis for quality management so-called quality information systems (QIS) can be used. They are providing all the quality-relevant information during the whole life cycle of a product to all the people involved. In the context of e-learning this means that a quality information system should provide all the quality-relevant information to the authors of e-learning materials, to the instructors and tutors, and also to the learners. In this work after a look on the State......
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...“Role of IT Systems in Virtual Stores Implementation” Table of Contents Business Objective 3 The Business Model 3 IT landscape for this Business 4 1. IT System for Cloud based Mobile Payments 5 2. IT System for Vendor Management Software 6 3. IT system for Inventory Management/ Logistics 7 4. IT system for Business Intelligence / Analytics 8 Business Objective Keeping in mind that in future we could find stores where shoppers can browse the shelves in virtual reality, we came up with an idea for a startup which could give the future shoppers a rich digital shopping experience on the go. Internet of things will change how we shop, as well as how products are presented to us. As a pilot project we plan to set up “Virtual Grocery Store” in locations like metro stations where people can literally do their grocery shopping while waiting for trains. Taking an hour a week for grocery shopping can be a real drag for people residing in metro cities. So we devise a way to have the store come to people. The technology will give shoppers the power to make better buying decisions and eliminate some shopping irritations. The Business Model The walls are plastered with posters that resemble the aisles and shelves of a supermarket. They’re lined from top to bottom with the products you’d normally see while grocery shopping. The only difference is that you can’t just grab the product and check out. The groceries each have a QR code which the shopper......
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...CHAPTER 20 SYSTEMS DESIGN, IMPLEMENTATION AND OPERATION In chapter 18 we focused on the first phase of the Systems Development Life Cycle – Systems Analysis. Chapter 20 deals with the remaining four phases: - conceptual systems design - physical systems design - systems implementation and conversion - operation and maintenance CONCEPTUAL SYSTEMS DESIGN In the conceptual systems design phase, the developer creates a general framework for implementing user requirements and solving problems identified in the analysis phase. As shown in Figure 20-1 on page 747 HC (page 637 SC), there are three main steps in conceptual design: 1. evaluating design alternatives, 2. preparing design specifications, and 3. preparing the conceptual systems design report. [pic] Evaluate Design Alternatives There are many ways to design an AIS, so accountants and others involved in systems design must continually make design decisions. [pic] The design team should identify a variety of design alternatives and evaluate each with respect to the following standards: 1) how well it meets organizational and system objectives, 2) how well it meets user needs, 3) whether it is economically feasible, and 4) what its advantages and disadvantages are. The steering committee evaluates the alternatives. Table 20-1 on page 748 HC (page 638 SC) presents examples of conceptual and physical design considerations and their corresponding...
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...Chapter Overview This chapter introduces students to many of the activities carried out during implementation, including coding, testing, installation, documentation, user training, and support for a system after it is installed. While most systems development texts do not include much material on implementation, the authors remedy this situation by providing material on relevant management issues, including change management, organizational politics, and implementation success. The authors also include a discussion of implementation failure, something few systems developments texts discuss, despite the high rate of information systems failure. The discussion of failure is presented in the context of factors the analyst (and project manager) can control in an attempt to ensure success. One of Chapter 17’s goals is to show the student that implementation is neither simple nor mechanical. Throughout the textbook, the authors emphasize that systems development is a change process. For many users, the most obvious evidence of change comes during implementation. Once a new system has been coded, tested, and installed, the systems development team does not simply walk away. The organizational members left with the new system, the users, need a solid understanding of how the new system fits into their work lives and how the system can support them in their day-to-day work activities. User documentation, training, and continuing support are all parts of providing this......
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...IT SYSTEM IMPLEMENTATION CHALLENGES AND SOLUTION. Introduction: Information Technology (IT) is a branch which has recently been derived from computer science. It simply refers to the use of computer and other technologies for the management of vast information (Answer Corporations, 2012). Information technology in modern business is considered to be an easier and convenient way of doing things. Many organizations have long ago forgotten the issue of bulk files and enormous document within work environment. Transactions are also completed these days on the internet thereby avoiding transaction delays and waste of relevant time. What is responsible for the aforementioned is the advent of information technology. Organization considered the relevant of IT and indeed incorporate it’s within their operations and can be refers to as IT System. It is one thing to consider IT system development, it another thing to think of how to go about the implementation of the system to arrive at desired result. Using IT systems to capture and analyze information can have a significant impact on a firm’s performance (Chopra and Meindl, 2010). Slack and Lewis 2008, argued that information processing and computing power has undoubtedly had a major impact on almost all technologies but there are still limits to what computers can do. Following the positive result of successful implementation of IT System, It is pertinent to not that such implementation are not free from difficulties.......
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...CHAPTER ONE INTRODUCTION 1.1 Background Gigantic population and comprehensive electrical energy consumption have made power crisis one of the gravest national problems in the developing countries like Nigeria. Excessive demand of power is always difficult to meet and as a result national economy is being hampered severely due to this deregulation of electricity. Alternative power sources that can deliver output currents in absence of grid supply are now automatic choices in home grid-connected system. In urban areas, IPS (Instant Power Supply) system is being used massively to cope up with load shedding. Increasing interest and investment in renewable energy give rise to rapid development of high penetration solar energy. There are multiple ways to interface PV arrays with the power grid. Solar energy has become a promising alternative source because it has many advantages such as abundance, pollution free and renewability. The solar photovoltaic (PV) power will play an important role in alleviating the energy crisis and reducing the environmental pollution and has a bright prospect of applications. Due to the nonlinear relationship between the current and the voltage of the photovoltaic cell, it can be observed that there is a unique maximum power point (MPP) at a particular environment, and this peak power point keeps changing with solar illumination and ambient temperature. In recent years, a large number of techniques have been proposed for maximum power point......
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