...Subject Name: Quality & Operations Management Systems Subject Number: 49306 Subject Mode: Standard Assignment Number: 1 Date Submitted: 12 MAY 2014 Student Last Name: WU Student First Name: WENKUN Student ID: 11790401 1 Quality Management System (QMS) ISO 9001:200 The following tasks were completed using the example of NAB bank in Australia 1.1 Write a Quality Policy for the company in accordance with the ISO9001:2008 requirements National Australia Bank which is short for NAB is one of the four largest financial institutions in Australia NAB aims to: 1 built world class customers relationship around Australia to provide our customers with quality products and services, fair fees and charges 2 Give the best investment advice and guidance to customers to help them build up career and also help Asian active customers to achieve efficient investment. 3 deliver satisfactory and continuable financial returns to over 500,000 shareholders. 4 strengthen banking service for superannuation and the ageing people NAB will ensure the objectives mentioned above achieved by providing any required services and resources and do its best to achieve the action below: We will make our business more simple and digitized We will build up strong relationships between class customers around the world We will increase and strengthen the banking services for the superannuation and the population of older people. We will expand banking services...
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...Through effective use of operations management, project management, and information systems management Ohio Star forge will be able to ensure that expanding into a larger automotive ball bearing market will add value for the stakeholder. Operations management is critical to securing the needed resources from their parent company Daido Steel. Project management is essential to ensure that all resources will be used efficiently. Finally, information systems management will facilitate both operations and project management through information exchange and collaboration. Discussion The challenge at Ohio Star Forge (OSF) is to be able to capitalize on the reduction in the total capacity of the automotive ball bearing manufacturing market in the United States due to the merging of several companies. The total capacity in the US market has shrunk by 38% in the last several years. To be able to capitalize on the market demand for automotive ball bearings due to limited supply a new, larger machine must be purchased and put into production before the competition to seize the market. Operations Management Operations Management (OM) is the ability of organizations to reach their goals through effective acquisition and utilization of resources (Bayraktar, Jothishankar, & Tatoglu, 2007, p. 844). OM is involved in the continuous day-to-day operations or ongoing business processes. The goal of OSF is to increase sales, market share, and profitability...
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...Systems and Operations Management Mercedes Benz Analysis of the competitiveness of operations management Abhijeet Ghosh, A4060514, MBA Intake 14 (Group B) London School of Business and Finance Table of Content Executive Summary & Introduction 3 Product and Services 3 Task 1: Operations Management 4 Operations Strategy 4 Process Design 4 Body Shop 5 Paint Shop 6 Assembly 7 Just in Time 8 Quality Management 8 Innovation and Improvement 9 Supply Chain Management 10 Task 2: Integration of Information system 12 Business Integration Server 13 Task 3: Job Design 14 Lean Manufacturing 14 Conclusion 15 Appendix 16 Reference 18 Executive Summary and Introduction Mercedes-Benz is a division of the German manufacturer Daimler AG, and the brand is used for automobiles, buses, coaches, and trucks. Mercedes-Benz is headquartered in Stuttgart, Baden-Württemberg, Germany. The name first appeared in 1926 under Daimler-Benz but traces its origins to Daimler's 1901 Mercedes and to Karl Benz's 1886 Benz Patent Motor-wagen, widely regarded as the first automobile. Part of Daimler AG, Mercedes-Benz USA (MBUSA) is responsible for the distribution and marketing of Mercedes-Benz, May Bach, smart, and Sprinter products in the United States. In 2011, the company sold 264,460 passenger vehicles in the US, representing 17.5% year-over-year growth, in addition to 16,577 Sprinters. Although MBUSA was founded in 1965, importation of Mercedes-Benz vehicles actually began...
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...1. Define why change control management is relevant to security operations in an organization. Change control is a systematic approach to managing all changes made to a product or system. The purpose is to ensure that no unnecessary changes are made, that all changes are documented, that services are not unnecessarily disrupted and that resources are used efficiently. 2. What type of access control system uses security labels? A LBAC Label-base access control 3. Describe two options you would enable in a Window’s Domain password policy. Uppercase letters along with lowercase and numbers 0-9 4. Where would patch management and software updates fall under in security operations and management? The SA or other authorized personnel are responsible for informing local administrators about patches that correspond to software packages included on the organizational software inventory. 5. Is there a setting in your GPO to specify how many login attempts will lockout an account? Name 2 parameters that you can set to enhance the access control to the system. Yes, you can augment the default access privileges for an access level. When you configure a user account, you can give the account one of three privilege levels: full access, port-configuration access, and read-only access. 6. What are some Password Policy parameter options you can define for GPOs that can enhance the C-I-A for system access? A good password policy should require passwords to be at least...
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...services to data, video, multimedia, advanced broadband, and management applications, which can be thought of as just another type of service that NGNs support [2]. This paper discussed about the requirements for the network management system for (NGN) and provides solutions implemented by NEC. 2. Problem Statement The network management system for the NGN should efficiently run the critical management operation cycle. In this case, the fault management should work with maximum productivity and minimum wasted effort or expense. The carrier environmental changes from measured rate voice communications to multimedia service delivery become popular and have very high competition in services and prices. 3. Objective The first objective is to enhance the operation management system. Next is to evaluate the network quality and fault information according to some specific areas. Another important factor is to improve the operation efficiencies and pursue customer satisfaction. Lastly is to collect accurate information and guarantee high-quality NGN services and support. 4. Methodology To achieve those objectives, we have to consider enhancing the operation management system. To deal with this enhancement, 4 steps of operation management system have been discussed. [pic] Figure 1: Direction of Operation Management System Here we start with the Real time Business Strategy Support System. At this stage, it will provide traffic...
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...“Logistics and operations management” Arguably, logistics in the recent year has extremely changed, with the adoption and growth of transport management systems, GPS, Warehouse management systems, GIS, as well as supply chain management. As a matter of fact, operations are the support of any organization, whether non-profit industries, marketing or manufacturing services. Logistics and operation management is a field that entails multidisciplinary activities, which comprises disciplines like logistics, product development, human resource management, quality management, as well as information systems. In most cases, operations in an organization go beyond design engineering, to developing quality feedback chain that is useful in delivery performance, and prediction of production. In the 21st century, where technology is the backbone of the entire organization, architectures designing information and management of supply chain in the e-business are part of the team making up operations management. The employment of ICT systems such as GIS, GPS, Transport Management Systems, and Warehousing Management Systems has influenced the supply chain and operation management. The aspects of logistics and operation management that has been influences by these changes include transportation, warehousing, as well as packaging (Blecker, Kersten, Kersten, & Flämig 2008). Conversably, the ultimate objective of logistics management in an organization is to move products and services from the...
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...Information Systems TRUE/FALSE 1. The three themes of the text are operating systems, e-business, and internal control. ANS: F 2. In an assurance service the accountant will provide the original information used for decision making. ANS: F 3. Financial care for the elderly has been identified by the AICPA as a potential assurance service. ANS: T 4. Wireless technologies was identified as one of the ten most important 2006 technological challenges and opportunities facing CPAs. ANS: T 5. Knowledge of Microsoft Access was identified as one of the ten most important 2006 technological challenges and opportunities facing CPAs. ANS: F 6. Enterprise systems provide complete integration of an organization’s business events and information processing systems. ANS: T 7. An information system consists of an integrated set of computer-based and manual components established to provide information to users. ANS: T 8. Internal control is a process that provides complete assurance that the organization is meeting its objectives, such as efficiency and effectiveness of operations and reliable reporting. ANS: F 9. The Sarbanes-Oxley Act of 2002 has dramatically changed the daily work of financial accountants and auditors. ANS: T 10. According to the Sarbanes-Oxley Act of 2002, management must identify, document, and evaluate significant internal controls. ANS: T 11. According to the Sarbanes-Oxley Act of 2002, management must...
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...Title OPERATIONS MANAGEMENT Courses with numerical and conceptual focus Course Planner 16031::Gurpreet Kaur Lectures 3.0 Tutorials Practicals Credits 1.0 0.0 4.0 TextBooks Sr No T-1 Title Operations Management Reference Books Sr No R-1 R-2 Other Reading Sr No OR-1 OR-2 OR-3 OR-4 OR-5 OR-6 OR-7 OR-8 OR-9 OR-10 OR-11 OR-12 Journals articles as Compulsary reading (specific articles, complete reference) The four things that a service Business must get right HBR Article , Bang & Olufsen Design Driven Innovation : HBR , Smart Product Design : HBR , Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995. , Hammond, Janice H. Barilla SpA (A). HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994. , Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001. , National Cranberry Cooperative HBS #688122. From Case Map , John Crane UK Ltd Case : The CAD CAM Link . HBS #691021,24p , To Move or not to Move .Case of Cathay Pacific Airways . University of Hong Kong HBS #HKU003,22p , Note on Quality: The Views of Deming, Juran, and Crosby HBS .687011 , Process Control at Polaroid , HBS, #693047 , LL Bean Item Forecasting and Inventory Management HBS, #893003, 5p , Johson Control Automotive Systems , HBS,#69308623p , Title Operations Management Concepts, Techniques & Applications Operations Management Author...
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...28-Feb-11 Operations MBA - MBA in Operations … M.B.A. Today Preparing for your future... today • Home • Distance Learning • Professional Networking • Salaries • Careers • Schools by Location Pick a State ==>> Operations Management MBA Programs R e que st inform a tion from the top O nline and Ca m pus O pera tions Mana ge m e nt schools in the country. Specialized MBA Programs General MBA Programs Accounting Programs Finance Programs Health Care Management Programs Human Resource Programs Marketing Programs Project Management Programs Public Administration Programs Operations Management Programs Technology Management Programs Operations MBA Programs Le arn wha t typica l sala rie s a re for O pe ra tions Ma na gem e nt ca re ers a cross the state s. Typical Career Salaries for MBA graduates With a Global marketplace increasing levels of competition, organizations need to be fiercely efficient and effective in their efforts to gain their share of profits. Operations Manager career prospects appear relatively bright. How ever, growth for this occupation should only mimic growth in the careers the Operations Managers oversee. Operations Manager salaries are going to be seeing the greatest rise. Along with competition in other industries comes a need for the most competent and highly trained. A valuable Operations Manager is current with technological advancement as well as skilled in the area of creating successful business...
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...1 PRODUCTION AND OPERATIONS MANAGEMENT Introduction Product. Production. Management. Production and Operations Management an Overview. Definition of Production Operations Management. Objectives of Production Management. Scope of Production Management. Benefits derived from efficient Production Management Department. Functions of Production Management. Types of Production Systems. Characteristics of production systems and Production cycle. INTRODUCTION The Subject of Production Management is studied under different Headings-such as Production Planning and control, Production and Inventory control, production and operations control and many more. What ever may be the title of the subject, the contents of the subject are more or less one and the same. Before we discuss about production management, let us discuss about product, production and management. This will give us a rough idea about production Management and with what a production manager has to deal with. 1.1. PRODUCT Though many authors define the product with Consumer orientation, it is better for us to deal with different angles, because it will be helpful for us to understand the subject of production and Operation Management. (i) For a Consumer: The product is a combination of or optimal mix of potential utilities. This is because every consumer expects some use or uses from the product. Hence he/she always identifies the product in terms of the uses. Say for example-Soap can be identified by complexion, cleanliness...
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...Running Head: PRODUCTION AND OPERATION MANAGEMENT Production and Operation Management of Toyota Introduction In today’s fast moving economy, every organization needs to change their production and operation and provide effective products and services to the customers according to their needs and demands. This paper discusses the operation and production management system of Toyota and the use of teams in production and operation management. This paper also discusses the ability of Toyota to adjust the crisis. Toyota Motor Corporation Toyota is a leading car manufacture company in the world. Headquarter of Toyota is in Japan. The company deals in luxury cars, trucks and cabs and in recent year, company launched its hybrid car called “Prius” for the customers in the market. Toyota covers major shares in the market and ranked on number one in the year of 2010 with 8.6 million units produce globally. The market share of Toyota in FY 2011 is 11.5 percent (Bloomberg, 2011). The net revenue of Toyota in 2011 is $ 229.06 billion. The market capitalization of Toyota is $ 212.60 billion (Yahoo Finance, 2011). Company has the global presence and introduces new products and segment cars according to the needs and demand of the customers and market conditions of a country. Company operates their business in all five continents and has 77 manufacturing companies in 27 countries of the world, which produce different luxury and segment cars, trucks etc. and the components...
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...UNIVERSITY BAGUIO CITY DEPARTMENT OF MANAGEMENT, MARKETING, AND ENTREPRENEURSHIP SYLLABUS MANAGEMENT 6 PRODUCTION AND OPERATIONS MANAGEMENT I. TITLE OF THE COURSE: Management 6 II. COURSE DESCRIPTIVE TITLE: Production and Operations Management III. COURSE CREDIT: Three (3) units IV. PRE-REQUISITE: Mgmt 1 and Math 4C V. COURSE DESCRIPTION: As a primary business function, along with marketing and finance, the production operations function plays a vital role in achieving the organization’s basic purpose for existence – to satisfy customer needs – by transforming resources into goods and services. Production operations management is important for two reasons: (1) it is the operations function that is primarily concerned with the production of goods and the provision of services, and (2) the operations function typically involves the greatest portion of the organization’s human resources and is responsible for a large portion of the firm’s capital assets. This course introduces the strategic and tactical decisions involved in production operations management. It focuses on the concepts and tools that are used in making decisions as well as trends and global best practices related to the planning and design, operation, and control of production operations systems. VI. COURSE OBJECTIVES: 1. To enable the students to develop a comprehensive understanding of the production/operations function and to appreciate its role...
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...CHAPTER 15 DETAILED SCHEDULING AND CONTROL PROCESSES IN SYNCHRONOUS ENVIRONMENTS WITH TOC Integrated Operations Management: A Supply Chain Perspective, 2nd ed., Hanna & Newman, Thomson/South-Western © 2007 1 INTRODUCTION • Asynchronous value-adding systems: allow separate value-adding activities to be scheduled independently • Bottleneck: any resource that has insufficient capacity to satisfy requirements • Synchronous value-adding systems: require that the timing of value-adding activities be coordinated (synchronized) • The presence of a bottleneck requires that the timing of value-adding activities be coordinated (i.e. synchronized) Integrated Operations Management: A Supply Chain Perspective, 2nd ed., Hanna & Newman, Thomson/South-Western © 2007 2 TOC: THE MANAGEMENT PROCESS 1. Identify system constraints 2. Determine how to exploit the system constraints 3. 3 Subordinate every other decision to the decision made in step 2 4. Elevate the system constraint 5. If the constraint has changed, go back to step 1 Integrated Operations Management: A Supply Chain Perspective, 2nd ed., Hanna & Newman, Thomson/South-Western © 2007 3 1 A SIMPLE SCREEN-PRINTING VALUE-ADDING SYSTEM Integrated Operations Management: A Supply Chain Perspective, 2nd ed., Hanna & Newman, Thomson/South-Western © 2007 4 SCREEN-PRINTING EXAMPLE: SALESPERSON’S PERSPECTIVE • Sales commission is 7–10% of sales: – sell lots of expensive items to new customers – results in selling...
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...Journal of Management and Sustainability; Vol. 4, No. 4; 2014 ISSN 1925-4725 E-ISSN 1925-4733 Published by Canadian Center of Science and Education Analyzing and Evaluating Critically Tesco’s Current Operations Management Shuang Zhao1 1 Business School, University of Kent, UK Correspondence: Shuang Zhao, School of Economics and Management, Inner Mongolia University for the Nationalities, Tongliao, China. E-mail: honeyzhaoshuang@126.com Received: August 31, 2014 Accepted: September 20, 2014 Online Published: November 26, 2014 doi:10.5539/jms.v4n4p184 URL: http://dx.doi.org/10.5539/jms.v4n4p184 Abstract This essay analyses and evaluates critically Tesco’s current operations management. The essay discusses from 3 major perspectives namely, operations strategy, operations design and operations management. Firstly, it will show an introduction. The second section will analyze Tesco’s formats and international expansion at corporate strategy level. And then, based on the customer-centric conception, it will discuss the low price policy, cost control, loyalty card strategy, supply chain management, delivery system management and inventory management at the business unit strategy level and functional strategy level. Following this, it will make a comprehensive conclusion and show the strengths and weakness of Tesco’ operations management. Finally, the article will give some appropriate recommendations to Tesco’s sustainable development. Keywords: operations strategy, operations design...
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...Final Current Trends and Issues in Operations Management Presented To Operations Management Respectfully Submitted By Introduction 3 A Brief History of Operations Management 4 Current Trends and Issues in Operations Management 6 Lean Operations (Just-in-time) 6 Shrinking Product Life Cycles 7 Employee Empowerment and Training 8 Globalization 9 Total Quality Management 9 Advances in Technology 10 Insourcing 10 Conclusion 11 References 12 Introduction Operations is the part of a business organization that is responsible for producing goods and services (Stevenson, 2012, p. 4). In this definition, goods are tangible items. Goods can be finished items that are sold to end consumers such as a chair, a car, a computer, or a house. Goods can also be the raw materials, parts, and subassemblies that comprise the finished goods described above. These raw materials are sold as well, but not to end consumers. They are sold to the producers of the finished products. Services, for the most part, are not tangible, but are activities that provide some combination of time, location, form, or psychological value (Stevenson, 2012, p. 4). Services such as the ability to place a cell phone call, electricity in a home, advice from a financial planner, traveling on an airline, receiving medical treatment, or staying in a hotel are all considered services directed at an end consumer. One definition for the word management is “the person or persons controlling...
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