...Customer Retention Strategies Project Report on Customer Retention Strategies Table of Contents Introduction 4 Executive Summary 5 Jabong 6 Myntra.com 8 Airtel 10 Starbucks 12 Big Bazaar 14 BSNL 16 Comparison 18 Conclusion 19 References 20 Introduction Customer Retention is the activity that a selling organization undertakes in order to reduce customer defections. A company’s ability to attract and retain new customers, is not only related to its product or services, but also strongly related to the way it services its existing customers and the reputation it creates within and across the marketplace. Companies can go through the following steps to develop plan for retaining their customers: * Define Customer Loyalty * Identify factors that affect customer loyalty * Discuss practical and relevant strategies to retain clients 1) Customer Loyalty- It is the customer’s commitment or attachment to a company. It can be to the brand, the manufacturer, to the service provider or any other entity. 2) Factors- There exist numerous factors that may affect customer loyalty. To name a few will include choice of customer, history of company, trust and emotional bonding etc. 3) Strategies- The companies can develop their strategies on the basis of common factors such as gaining the trust of the customer, creating awareness about their brand value etc. Executive Summary The objective of the project is to study the Customer Retention...
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...Amazon has become one of if not the largest search engine of its kind on the internet [Capitalize "Internet" as the worldwide communication network] . A service provider of many services Amazon has the integrity and the ability to be the best. Amazon is well known for its accomplishment’s many have attempted but only a few have duplicated. With other websites like Google and YouTube, competition has stirred up web wars through customer attraction. This paper will dig deeper into the ongoing competition as well as the strategy that Amazon has taken putting themselves in the position Amazon, is it in today? [Writing suggestion: Unless in a quote or a title, avoid rhetorical questions in academic writing. A good idea is to provide answers, not questions] Everyone has the option to go with any website they choose while choosing the services they expect. Reasons along with examples are described [The passive voice is a form of "be" (are) and a participle (described). Over-use of the passive voice can make paragraphs officious and tedious to read. Prefer the active voice. For example, passive voice = The paper was completed on time. Active voice = the student completed the paper on time. See Center for Writing Excellence > Tutorials & Guides > Grammar & Writing Guides > Active & passive voice] and investigated within. The Evolution of Amazon There is fierce competition between different online retailers available. One of the largest being [Doctoral rule (but good...
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...COMPANY PROFILE Mr. Superior is a limited liability company. We are hired to handle the daily unwanted situations or problems that occur in your house. Mr. Superior provides superior consulting services for managing the implementation of Property Management Systems in the retail industry, serving both the domestic and international sectors. Our goal is to exceed the expectations of every client by offering outstanding customer service, increased flexibility, and greater value, thus optimizing system functionality and improving operation efficiency. Our associates are distinguished by their functional and technical expertise combined with their hands-on experience, thereby ensuring that our clients receive the most effective and professional service. Exceptional functional and technical expertise coupled with extensive industry knowledge makes us the ideal choice for a consulting firm to manage the regular household chores. Company Name : Mr. Superior Company Type : Real Estate Management Company Address : House #162, Road #11, Pallabi, Mirpur DOHS, Dhaka Corporate Status : Limited Liability Company Services we offer : Corporate Real Estate management services Business Type : Service Provider Geographic Markets : National No. of Employees : 25-50 STRATEGIC FOCUS & PLAN OF BUSINESS Our Mission: The mission of Mr. Superior is to provide high quality facilities and solutions of any kind of household problems and an excellent living...
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...Planning and Measuring Performance MGT 521 Rita Marlow January 19, 2013 Wal-Mart was the company I used in my Organizational Planning assignment and I feel that this organization is successful in reaching their goals because they have good leaders who are capable of putting processes in place and determining which standards would be best to use in evaluating their company goals. There are many different ways of evaluating these standards to make sure that the company goals can be reached and it is important for leaders to make sure they are effective in measuring the company’s performance by utilizing the proper tools. Improvements in merchandise can be accomplished by setting standards such as requesting better quality from your suppliers. If the quality of the merchandise you are receiving is poor, you can either work with your current supplier to try and get a better quality product from them or change suppliers. A good friend of mine is a Purchasing Coordinator and his main functions in his position are to continually work with his suppliers in regards to cost, lead times, and quality of product. He has developed a good relationship with our suppliers which increase the company’s chance of getting a better price and better quality product. A tool that would be most effective in regards to determining which supplier offers the best quality would be benchmarking. Benchmarking would be very effective because it would give you an overview of various suppliers...
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... | | | |Abstract Total quality management (TQM) has achieved notable success as a philosophy of management in manufacturing industry. This| |paper examines the differences between the manufacturing situation and that of service industry in general and the hospitality | |industry in particular to identify the similarities and differences and highlight the likely difficulties in implementing TQM in | |the hospitality industry. We conclude that the primary area of difficulty is in identifying appropriate quality measures. Some | |approaches to overcoming the problems are suggested and a case study of the application of measurement techniques in a hotel is | |described. | |1. Introduction | |Visualize the lobby of a hotel that is renowned for its quality service. The General Manager is discretely observing the activity | |in the foyer. | |Nearby is the front desk and guests are being checked in, and from his vantage point the Manager can hear what is being said. | |The front desk clerk is...
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...from what had been accomplished since the last meeting and setting further tasks towards the final target. All references of published projects, data and facts had been verified before they were cited in this report. All members of the group contributed to the composition of this report. The task taken by each group members are as follows : Ravi Ochani worked on the details about the organization, its operational process and Scheduling techniques. Alaxandar Anandhan took up environmental background(internal & external) and Quality management followed in organization. Anith Abraham involved himself with the HR & Job Design and problem identification relating to the key 10 OM’s. Karthik Krishnanath was assigned with the Service Design, Inventory management and maintenance involved in the organization. Allah Bux took up the Layout and Location strategy. The solutions were discussed as a team and everyone’s opinion was considered before entering in to the report. Formatting and compilation of the report was done by Karthik and Alaxandar while Proof reading was done by Ravi and Anith. We hereby declare that by submission of this report: * No part of this work has been copied from any other person’s work except where due acknowledgement is made in the text; and * No part of this work has been written by any other...
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...nd Conditions Western Union® Terms and Conditions Western Union Money TransferSM Service Terms and Conditions WESTERN UNION MONEY TRANSFERSM SERVICE Our Responsibility to You Your Responsibility to Us Foreign Exchange Cancellation and Refunds Customer Service Registration Password and Security Disclosure of Personal Information to Third Parties Liability Intellectual Property Links to Other Web sites Entire Agreement Transfer Termination and Suspension Third Party Rights Severability Governing Law Data Protection Western Union Online Terms and Conditions (English law version) IF YOU ARE 18 OR OVER AND RESIDENT IN THE UNITED KINGDOM, YOUR AGREEMENT WITH US WILL BE MADE ON THESE TERMS AND CONDITIONS. THESE TERMS AND CONDITIONS APPLY TO AND GOVERN YOUR ACCESS TO AND USE OF THE WESTERN UNION ONLINE WEBSITE AND THE SERVICES AVAILABLE ON THE WESTERN UNION ONLINE WEBSITE. IT IS IMPORTANT THAT YOU READ AND UNDERSTAND OUR TERMS AND CONDITIONS BEFORE YOU ACCEPT THEM. THEY CONTAIN LIMITATIONS ON THE SCOPE OF OUR OBLIGATIONS TO YOU, AS WELL AS LIMITATIONS ON AND EXEMPTIONS FROM OUR LIABILITY TO YOU IN THE EVENT THAT YOU SUFFER LOSS AS A RESULT OF USING OUR SERVICES. WE HAVE HIGHLIGHTED IN BOLD THOSE PROVISIONS WHICH DO THIS. As used in our Terms and Conditions, the terms: (a) "bank card" refers to a Visa® or MasterCard® credit card or debit card issued by or through a UK bank or building society; (b) (c) "card issuer"refers to the issuer and owner of a bank card; "prohibited purpose"refers...
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...Multimedia University Bachelor of Accounting / Advanced Taxation BAC 4644 / Tutorial 1 Dr. Nakha Ratnam Somasundaram Sales tax and service tax Question 1 What do you understand by sales tax? Answer 1 It is form of indirect tax imposed on consumers and collected by enterprises. It is accounted by the enterprises to the Royal Malaysian Customs and Excise Department. Question 2 What is the scope of charge of the sales tax under the Sales tax Act of 1972 (as amended)? Answer 2 Section 6 imposes the tax. Under that section, sales tax shall be charged and levied on all taxable goods: a) Manufactured in Malaysia or acquired under the provisions of section 9 by a taxable person and sold used or disposed of by him, otherwise than by sale or disposal to a licenses manufacturer authorized by the Director General to acquire such goods without payment of tax b) Imported into Malaysia by any person for home consumption It is a single stage tax. A single stage tax means it is imposed only once. And it is imposed upon acquiring manufactured products from manufacturers or by Customs when the goods are imported from outside Malaysia into Malaysia. At the manufacturing stage, the tax is imposed at the output level. The taxes are collected and paid over to the Customs by the manufacture. In the case of import the importer would pay the tax to the Customs. However a manufacturer acquiring a product form another manufacturer for additional processing...
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...BAB II LANDASAN TEORI II.1 Manajemen Laba II.1.1 Pengertian Manajemen Laba Salah satu ukuran kinerja perusahaan yang sering digunakan sebagai dasar pengambilan keputusan bisnis adalah laba yang dihasilkan perusahaan. Informasi laba sebagaimana dinyatakan dalam Statement of Financial Accounting Concept (SFAC) Nomor 2 merupakan unsur utama dalam laporan keuangan dan sangat penting bagi pihak-pihak yang menggunakannya karena memiliki nilai prediktif. Hal tersebut membuat pihak manajemen berusaha untuk melakukan manajemen laba agar kinerja perusahaan tampak baik oleh pihak eksternal. Manajemen laba (earning management) didefinisikan oleh beberapa peneliti akuntansi secara berbeda-beda sbb : 1. Widyaningdyah (2001 :92) membagi definisi manajemen laba menjadi dua yaitu: 14 15 a. Definisi sempit Earning management dalam hal ini hanya berkaitan dengan pemilihan metode akuntansi. Earning management dalam artian sempit ini didefinisikan sebagai perilaku manager untuk “bermain” dengan komponen discretionary accruals dalam penentuan besarnya laba. b. Definisi luas Earning management merupakan tindakan manajer untuk meningkatkan (mengurangi) laba yang dilaporkan saat ini atas unit dimana manager bertanggung jawab, tanpa mengakibatkan peningkatan (penurunan) profitabilitas ekonomis jangka panjang unit tersebut. 2. Healy dan Wahlen (1999: 368) memberikan definisi manajemen laba yang ditinjau dari sudut pandang penetap standar, yaitu manajemen laba terjadi...
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...thwww.MATHVN.com Chuyên đề : PHƯƠNG TRÌNH ĐƯỜNG THẲNG VÀ ĐƯỜNG TRÒN 79 BÀI TẬP HÌNH HỌC PHẲNG TIÊU BIỂU - Tài liệu để ôn thi đại học và cao đẳng - Tài liệu chỉ dùng cho HS học theo chương trình chuẩn - Tài liệu gồm 79 bài tập được chọn lọc kĩ và giải chi tiết BT1. Trong mặt phẳng Oxy cho các điểm A (1;0 ) , B ( −2;4 ) , C ( −1;4 ) , D ( 3;5 ) và đường thẳng d : 3x − y − 5 = 0 . Tìm điểm M trên d sao cho hai tam giác MAB, MCD có diện tích bằng nhau. Giải M thuộc d thì M ( a;3a − 5 ) AB = ( −3;4 ) ⇒ AB = 5 Mặt khác : x −1 y = ⇔ 4x + 3y − 4 = 0 −3 4 CD = ( 4;1) ⇒ CD = 17 AB : CD : x +1 y − 4 = ⇔ x − 4 y − 17 = 0 4 1 4a + 3 ( 3a − 5 ) − 4 13a − 19 a − 4 ( 3a − 5 ) − 17 3 − 11a Tính : h1 = ( M , AB ) = = , h2 = = 5 5 17 17 Nếu diện tich 2 tam giác bằng nhau thì : 11 5. 13a − 19 17. 3 − 11a 13a − 19 = 3 − 11a 1 1 a = 12 = ⇔ ⇔ AB.h1 = CD.h2 ⇔ 2 2 5 17 13a − 19 = 11a − 3 a = 8 11 27 Vậy trên d có 2 điểm : M 1 ; − , M 2 ( 8;19 ) 12 12 BT2. Cho hình tam giác ABC có diện tích bằng 2. Biết A (1;0 ) , B ( 0; 2 ) và trung điểm I của AC nằm trên đường thẳng d : y = x . Tìm toạ độ đỉnh C Giải Nếu C nằm trên d : y = x thì A ( a;a ) do đó suy ra C ( 2a − 1;2a ) Ta có : d ( B, d ) = = 2. 2 1 4 2 2 Theo giả thiết : S = AC.d ( B, d ) = 2 ⇒ AC = = ( 2a − 2 ) + ( 2a − 0 ) 2 2 1− 3 a = 2 ⇔ 8 = 8a 2 − 8a + 4 ⇔ 2a 2 − 2a − 1 = 0 ⇔ 1+ 3 a = 2 1− 3 1− 3 1+ 3 1+ 3 Vậy ta có 2 điểm C : C1 ; ; , C2 2 2 2 2 BT3. Trong mÆt ph¼ng täa...
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...India are listed below: • The right to be protected from all kind of hazardous goods and services • The right to be fully informed about the performance and quality of all goods and services • The right to free choice of goods and services • The right to be heard in all decision-making processes related to consumer interests • The right to seek redressal, whenever consumer rights have been infringed • The right to complete consumer education If there is infringement of rights of consumer then a complaint can be made under the following circumstances and reported to the close by designated consumer court: • The goods or services purchased by a person or agreed to be purchased by a person has one or more defects or deficiencies in any respect • A trader or a service provider resort to unfair or restrictive practices of trade • A trader or a service provider if charges a price more than the price displayed on the goods or the price that was agreed upon between the parties or the price that was stipulated under any law that exist Goods or services that bring a hazard to the safety or life of a person offered for sale, unknowingly or knowingly, that cause injury to health, safety or life. There are various consumer Rights, which we have as consumers, these are • Right to safety: This means that consumers have the right to be protected against marketing of goods, which are hazardous to life and property. Before buying goods, a consumer should insist on purchasing quality...
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...both manufacturers and retailers if they are sharing the same product data. Companies in the retail and consumer products goods industries continue to work towards synchronizing data through net and other industry bodies. THE IMPORTANCE OF STANDARDIZATION In consulting to various clients I've been watching some shortcomings, which are not related to software or hardware, but the lack of and standardization: Processes, Service Instructions, and Trainings. The consequences of this are usually the loss of efficiency, higher operating costs, and the difficulty in developing a corporate image more homogeneous, which could be observed by their customers as a factor that differentiates the company from their competitors. It is recommended that all people of all levels of the organization are trained to meet the organization's commitment to provide products according to the quality required by a changing market, where requirements and customer expectations are increasing continuously. However it will be effective only if your company already has their Processes, Service Instructions, and Trainings, standardized, documented and easily accessible to everyone. This, therefore, will be the beginning of a process of continuous improvement towards Total Quality, exceeding expectations of your customers....
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...Journal Article Review 5 Wallenburg, C. M. (2009). INNOVATION IN LOGISTICS OUTSOURCING RELATIONSHIPS: PROACTIVE IMPROVEMENT BY LOGISTICS SERVICE PROVIDERS AS A DRIVER OF CUSTOMER LOYALTY. Journal of Supply Chain Management, 45(2), 75-93. Retrieved from http://search.proquest.com/docview/304919299?accountid=12085 Liberty University BUSI 613 September 24, 2014 In order for companies to stay competitive in the dynamic, fast-paced, and ever-changing business world; they must stay current and find ways to stay ahead of their competitors. In other words, that “innovativeness may help logistics service providers (LSPs) differentiate themselves from their competitors” (Wallenburg, 2009). Customers can always take their business to a competitor who is offering a better, cheaper product or service, as well as better customer service. Outsourcing, or the contracting out of a business process to another party, has become a staple in 21st century business and logistics. Not only has outsourcing become a mainstay for companies, it has become a necessity; and customer loyalty is sometimes dependent on the innovation of logistics outsourcing. However, for the logistics outsourcing relationship to work smoothly, there needs to be constant proactive (rather than reactive) improvements made to maintain customer loyalty. This article links the level of customer loyalty directly to the innovation of logistics outsourcing by aiming to reduce the research gaps concerning the...
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...A. Determine the feasibility of one of the proposed service lines. 1. Evaluate the demand for the new service line in the market area defined in the case study. Trinity Community Hospital is in need of a new orthopedic center. The need for an orthopedic unit is expect to increase to 46%, and spine procedures are expected to increase 30%. Outpatient spine and joint procedures are expected to go up by 350%. The five year projection plan for orthopedic unit is as follows: each orthopedic surgical gross charges is projected to be $25,000, physical therapy has a gross charge of $275 per unit. Collections are projected to be around 35%, and the ratio of cost to charges is 31% (Western Governors University, n.d.). The current research indicates the current area is in need of an orthopedic center. The other two hospitals that are close to Trinity represent the biggest competition and have a good orthopedic program. The other hospitals are private, and this increases the demand for Trinity developing a good orthopedic program. Trinity is centrally located within the community, and the population is expected to grow four percent a year, the need for a good orthopedic unit at Trinity will continue to grow. Trinity has performed a needs assessment, and determined Trinity could provide orthopedic services many people within the community. The current resources that Trinity has are not enough to keep up with the rising demand, and would benefit Trinity to develop an orthopedic unit...
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...more creative mask, this mask will have a printed design that his costumer has the ability to choose what design they want, if they want the plain one or the printed they can suggest what they want. So this mask is not just a Zipmask but also a more creative and mask. 4.4 Positioning Yume Company will position itself as an online store, full service, and free delivery. Because of having a less competitor in the field of creating mask, Yume Company want to insure that if other company will appear in the same industry they will be threatened to compete , Yume company will put the advantages of the service they will do: * Yume Company, as what said above they will do a full time services, so from the start of the transaction they will put a student promo for those student that wanted to availed but doesn’t have the right money to buy. * After the transaction they will get the address of the costumer to personally deliver the product. * And last, they will give 1month warranty which is very long time for a mask. 5.5 Pricing Yume’s pricing scheme will be based on a competitive pricing model with other similar service providers. The price is also being base on the expenses that the company will invest, but the company will lesser the price compare to other competitor. The assumed price of the product is (P150)- For the plain Zipmask and (P250) - for the customized...
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